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Great Customer Experiences translate directly into increased Customer satisfaction, Customer loyalty, Customer advocacy and ultimately in growth and stability of Agency Revenue. State Fish and Wildlife Agencies work hard to ensure wildlife and habitat are optimized for a great experience.
Unfortunately, most are constricted by insufficient staffing and funding directed toward their Customers’ social and digital experiences.
This interactive workshop introduces agency staff to the concepts and principles of delivering great Customer Experiences enabling them to build a development plan for improving these experiences for their Customers.