Interactive Voice Response System (IVRS)

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In 1977 this customer was created as a …

In 1977 this customer was created as a
"virtual" pharmaceutical company without
any internal discovery organization or
manufacturing facilities. The company's
corporate structure and business model
have always been unique. The corporate
culture can best be described as flexible and versatile. The company’s early decision to look outside for new compounds helped to shape its business model. Today the company continues to search the world for in-licensing opportunities, focusing its efforts on rapid, high-quality drug development, and marketing and sales in North America.

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  • 1. CASE STUDY IVRS/IWRS Introduction Challenge Benefits In 1977 this customer was created as a The challenge for Bilcare was to develop an + Improved study metrics and visibility "virtual" pharmaceutical company without IVRS for a relatively large Phase III study that of study milestones any internal discovery organization or would handle 109,931 calls including: + Improved data integrity and compliance manufacturing facilities. The company's + 70,964 incoming calls from patients for patient diary data corporate structure and business model + Cycle time reductions on study initiation have always been unique. The corporate + 11,417 incoming calls from investigators + 10,052 outbound patient reminder calls + Cost savings on total study expenses culture can best be described as flexible and versatile. The company’s early decision to + 17,498 faxes + Error free randomization look outside for new compounds helped + Secure emergency unblinding to shape its business model. Today the Outcome + Tracking of drug distribution company continues to search the world for in-licensing opportunities, focusing its efforts Bilcare collected data on 3,543 patients + Expedient management of limited of which: drug supply on rapid, high-quality drug development, and marketing and sales in North America. + 2,827 were enrolled and randomized + 667 were enrolled but discontinued The customer asked Bilcare to provide an Interactive Voice Response System (IVRS) + 59 screened but were never enrolled for a Phase III gastroenterology study. The Over the 128 day period, the system had scope included Enrollment and Randomization 100% uptime. and collected data for the associated Patient Diary. At its peak the system was processing 20 or more concurrent calls for several hours each day. It would take at least 20 people working around the clock to process the same number of calls. Assuming a standard minimum wage of $8.00 per hour (for a knowledge worker) the project would have cost the company at least $491,520 in wages. To learn more about Bilcare Global Clinical Supplies, please visit our website or contact: Bilcare Global Clinical Supplies 300 Kimberton Road Phoenixville, PA 19460 Phone 800-310-4445 610-935-4300 Fax 610-935-4321 Email direct-gcs@bilcare.com web www.BilcareGCS.com