An SPDM approach presentation for OSS BSS -By Biju M R

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A SW product management presentation from a telecom OSS BSS perspective. …

A SW product management presentation from a telecom OSS BSS perspective.
References
a) TMForum
b) I. van de Weerd, S. Brinkkemper, R. Nieuwenhuis, J. Versendaal, L. Bijlsma, “On the Creation of a Reference Framework for Software Product Management: Validation and Tool Support“, Utrecht University, Netherlands, http://www.cs.uu.nl/research/techreps/repo/CS-2006/2006-014.pdf, 2006

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Transcript

  • 1. Product Development & Management Approach & PhasesOperations & Business Support System for Wireless Broadband
  • 2. Agenda Objective Setting the Background O/BSS for Wireless – Business Portfolio & Product Line O/BSS for Wireless Broadband –Theme & Roadmap Planning O/BSS for Wireless Broadband - Requirements Management O/BSS for Wireless Broadband – Planning, Development & Launch
  • 3. Objective A Product Management Case Study –OSS BSS for Wireless Broadband SPM aspects from an OSS BSS perspective Product Standards Referred & considered : E TOM & TAM Representation of OSS BSS portfolio identified & touch base on major feature functions of the OSS BSS solution.
  • 4. Product Management Stages & Interfaces •Internal Resources , Budget factors & Portfolio Management Time Lines Product Road mapping •Competitor • Key decisions on the product strategy –Market, Product / Solution • Identify Themes and Roadmap features Analysis Trends expected to be part of the Product based on theManageme from •Market Trendsnt Product external • Will have input on Resources, Budget , product Line Strategy stake Strengths & Weakness holders and • Helicopter view of Product roadmap with Budget Approval market • Product Line identification - Functions & anticipated budget, resource and release analysts Modules timelines Release planning Requirements Management • Requirements prioritizing; release planning; • Gathering, identifying and revising functional construction & validation of release requirements requirements and organizing them with respect document; and scope management. to Roadmap , product lines and themes finalized • Involve requirements Management for next releases Internal ResearchUnderstand market, identify Inputsthe opportunity, develop and Contracts Related factormarket an appropriate piece from Partnerof software Inputs from Sales, Feedback from CustomersRequirements gathering and Forums & Standardsidentification, prioritizing Engineering & Delivery & Supportrequirements based on QAbusiness needs, drivingschedules and functionalspecifications withdevelopment.
  • 5. OSS BSS for Wireless –Portfolio Management & Product Line Identification Invest in OSS BSS for WirelessInternal •SWOT Analysis • Revenue ForecastStakeholders – • Strategic PlansStrategic & • Background in OSS /BSS Space Product ManagementMarket Inputs • Resource Competencies • Sales Intelligence Portfolio Management & Market Trends Product Line •Time to come is of Big Data •Industry moving towards LTE & 4G which Identification is Data Centric •Mobile Internet via broadband, which reached 1,190 million subscribers in over External Market 160 countries at the end of 2011. •Data traffic doubles every year and in 2015 Research & will be 95% of total mobile traffic analysts Inputs CSP Priorities •Customer self care •Billing and Account management •Catalog Product Portfolio :OSS/BSS for Wireless Broadband •Real time Charging & Policies •Dynamic discounting Product Line: CSM, Catalog, Inventory, Fulfillment, Real •Multi channel support •Partner Settlement Time Charging , Billing & Payment Management
  • 6. OSS BSS for Wireless Broadband –Theme & Roadmap Planning Market Research Document providing the guidelines for O/BSS Roadmap & Theme Finalization •Discussions with various Stakeholders : Management , Sales, Marketing, Engineering, Delivery & Support to arrive at the Theme & Roadmap vis a vis O/BSS for Wireless Broadband • Reference Models : E-TOM & TAM 4.0 Plan to Product Theme : NG-Integrated Revenue & Customer Management includes Scope Roadmap Plan : NG-ICRM - Roadmap for 2 Years with Interim Release Milestones , Risk, Mitigat ion, Effort, Re Interim Milestones to cover up functional features across modules identified source & Milestone Product Roadmap : NG-ICRM –E2E Release Product & Service Life • Define Service specifications & management of service • Design , Develop and launch new products Cycle Management • Ready to market products by operations Team. • E2E Customer & Subscription Management • Product & Service Catalog Operations & Support Management • Device Inventory Management • Partner Management • Multi Channel Customer Interface Management Order Management & • Order Management & Handling • Service Configuration & activation Fulfillment • Inventory/Device Provisioning& Tracking • Partner request Management • Trouble Ticketing Service Assurance & SLAs • Device complaint Tracking & resolution • Partner /Dealer Problem reporting & Management • Real Time Collection & Global Billing Mediation • Convergent Rating Engine Revenue Management • Billing , Invoicing & Payments Management • Partner /Dealer Invoicing/Commission & settlement
  • 7. OSS BSS for Wireless Broadband –Theme & Roadmap Planning e TOM Mapping of NG-ICRM Operations Support & Operations Fulfillment Assurance Revenue Management Readiness Customer Interface Customer Interface Management Management Customer Interface Management Charging Customer Relationship CRM Support & readiness Selling Problem Handling Bill Invoicing Management Order Handling Customer QOS/SLA Management Bill Payments Retention & Loyalty Service Configuration & SM & Operations SMO Support & Readiness Service Problem Management Billing Mediation activation Resource Data Collection & RM & Operations RM & O Support & Readiness Resource Provisioning Resource Trouble Management Distribution Supplier & Partner SP Request Management relationship SPRM Support & Readiness SP Interface Management SP Settlements & Payments Management SP Interface Management Infrastructure Life cycle Strategy Infrastructure & product Strategy & Commit Product Life Cycle Management Management Marketing & Offer Management Product & Offer Development & Retirement Service Development & Management Service Development & Retirement Resource Development & Management Supply Chain Development & Management
  • 8. OSS BSS for Wireless Broadband Roadmap – For Release v.1 Operations NG-Integrated Revenue & Customer ManagementFramework Customer Management Service Assurance & Fulfillment Customer Open POS Partner Channels Portal Order Entry Workflow Account Management Trouble Ticketing Management EBPP Web Customer Inventory Portal Interactions Real Time Collection & Charging Billing and Financials Product & Service Catalog Promotions & Bill Calculation Payments Balance Management Loyalty Services Products Cross Discounts QA Bill Dunning Recharge / Top-Up VMS Taxation Credit Ledger Collection OCS Mediation Contracts Promotions Network Interfaces Diameter Collection Correlation Transformation CORBA SOAP Validation Enrichment • Target Solution for Phase-I release to include the ……. • Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days 2013 Q2 • Anticipated Time Line – Q2 2013 Release) • Resource Estimate – X Resource
  • 9. OSS BSS for Wireless Broadband –Roadmap – For Release v.2 Operation NG-Integrated Revenue & Customer ManagementFramework Service Assurance s Open Customer Management Trouble Ticketing & Fulfillment Customer Partner POS ` Channels Portal Account Order Entry Workflow Provisioning Management Management Mobil Self Workforce EBPP Care Web Customer Interactions Inventory Portal Management Real Time Collection & Charging Billing and Financials Partner Dealer Management Balance Management Bill Calculation Payments Partner Management Promotions & Loyalty Cross Discounts QA Bill Dunning Commission Interactions Recharge / Top- VMS Up Taxation Credit Ledger Collection OCS Invoicing Settlement Mediation Network Interfaces Product & Service Catalog Diameter RADIUS Collection Correlation Transformation Services Products CORBA SOAP Validation Enrichment Active Mediation Contracts Promotions • Target Solution for Phase-II release to include additionally ……. • Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days • Anticipated Time Line – Q4 2013 2013 Q4 Release) • Resource Estimate – X Resource
  • 10. OSS BSS for Wireless Broadband –Roadmap - For Release v.3 Operations NG-Integrated Revenue & Customer ManagementFramework Customer Management Trouble Ticketing Service Assurance & Customer Open POS Partner Fulfillment Channels Portal Account Order Entry Workflow Provisioning Management Management Customer Workforce EBPP Mobil Self Web Inventory Care Portal Interactions Management Real Time Collection & Charging Billing and Financials Partner Dealer Management Promotions & Bill Calculation Invoice Design Payments Partner Management Balance Management Loyalty Recharge / Cross Discounts QA Bill Dunning Interactions VMS Notifications Commission Top-Up Taxation Credit Ledger Invoicing Settlement Collection OCS PCRF Mediation Network Interfaces Product & Service Catalog OSA /Parlay Diameter RADIUS Collection Correlation Transformation Services Products IPDR CORBA SOAP Enrichment Active Validation Mediation Contracts Promotions • Target Solution for Phase-III release to include additionally ……. • Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days 2014 Q2 • Anticipated Time Line – Q2 2014 Release) • Resource Estimate – X Resource
  • 11. OSS BSS for Wireless Broadband –Requirements ManagementObjective : Research & prepare the Product Research Document with functional , Non functional, &operations requirements against the Roadmap published• Core product group formed with involvement from Design & Engineering , Sales ,Marketing and lead by productmanagement will identify functional requirements•PRD Preparation based on • High Level blue print of functional requirements from TM Forum Telecom Application Map (TAM) •Supplemented & Detailed based on • Research done by Product Team • Marketing /Sales Team Inputs Product Management • Analysts Reports • RFP/RFI from sales Research & Product • Customer Feedbacks Requirement Requirement Document : NG - • Forums & Specifications Identification ICRM Eg: Mapping of Operations Support Vertical Group of e TOM against TAM functionality Index
  • 12. OSS BSS for Wireless Broadband –Development , Release & LaunchObjective : The phase in which the Product Requirements will get materialized with filtering & sign off followed byhand over to engineering & design team to start development and deliver the products to Product Management• Product Management to share Product Requirements after necessaryfiltering and prioritization. Product Management•Prior to that , the release definition & Release validation business use casesto be prepared• Product Requirement set to Includes Design Suggestions (SID, TM Forum Phased Priorities Development RequirementInterface spec) as well as per plans•The interim milestones will be applicable in this phase with prioritizedrequirements across functions identified based on e TOM & TAMframeworkx Track and Requirement Validate the Analysis-• Product Management to monitor and track the development of product and Development; Phase x+1will perform the validation of the QA completed product with respect to theProduct Requirement set.•Requirement analysis for subsequent phases to kick start during this phase
  • 13. OSS BSS for Wireless Broadband –Development , Release & LaunchRelease Process - Flow Roadmap Roadmap Prioritization Business Finalize Requirements Business Cases Cases Release Definition for the phase under development Release validation for Scope Change scheduled product Launch Release Design & Development Delivery/Support/ Customer/Sales
  • 14. Operations NG-Integrated Revenue & Customer ManagementFramework Customer Management Trouble Ticketing Service Assurance Customer Partner Open POS & Fulfillment Channels Portal Account Order Entry Workflow Provisioning Management Management Mobil Self Customer Workforce EBPP Care Web Inventory Portal Interactions Management Real Time Collection & Charging Billing and Financials Partner Dealer Management Bill Calculation Invoice Design Payments Partner Management Balance Management Promotions & Loyalty Recharge / Top- Cross Discounts QA Bill Dunning Interactions VMS Notifications Commission Up Taxation Credit Ledger Invoicing Settlement Collection OCS PCRF Mediation Network Interfaces Product & Service Catalog OSA /Parlay Diameter RADIUS Collection Correlation Transformation Services Products IPDR CORBA SOAP Validation Enrichment Active Mediation Contracts Promotions
  • 15. Portfolio Management Product Road mapping• Key decisions on the product strategy • Identify Themes and Roadmap –Market, Product / Solution features expected to be part of the Budget Approval• Will have input on Resources, Budget Product based on the product Line , Strengths & Weakness • Helicopter view of Product roadmapRelease planning identification -• Product Line Requirements Management with anticipated budget, resource and Functions & Modules release timelines• Requirements prioritizing; release • Gathering, identifying and revising planning; construction & validation of functional requirements and release requirements document; and organizing them with respect to scope management. Roadmap , product lines and themes finalized• Involve requirements Management for next releases NG-Integrated Revenue & Customer Management Framework Customer Management Trouble Ticketing Service Assurance Customer Open POS Partner Portal & Fulfillment Channels Account Management Order Entry Workflow Management Provisioning Mobil Self Care EBPP Web Portal Customer Interactions Inventory Workforce Management Thank You Real Time Collection & Charging Billing and Financials Partner Dealer Management Bill Calculation Invoice Design Payments Partner Management Balance Management Promotions & Loyalty Cross Discounts QA Bill Dunning Recharge / Top-Up VMS Notifications Commission Interactions Taxation Credit Ledger Invoicing Settlement Collection OCS PCRF Biju M R Network Interfaces Mediation Product & Service Catalog Collection OSS BSS Consultant & Functional Architect OSA /Parlay Diameter RADIUS Correlation Transformation Services Products IPDR CORBA SOAP Enrichment Validation Active Mediation Contracts Promotions Biju.vridavan@gmail.com + 91 9447006924