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Communication Skills

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  • 1. Effective Communication Skills A Presentation by: Ms.Charu Agarwal Business Development Executive Bioinformatics Institute of India
  • 2. What you will gain after this presentation
    • Effective Communication
    • The Process of Communication
    • Ways for improving your communication skills
  • 3. Effective Communication
    • About conveying your messages to other people
    • clearly and unambiguously
    • About receiving information that others are
    • sending to you, with as little distortion as possible
  • 4. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender
  • 5. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process
  • 6.
    • Source in the communication process, needs to be clear about :
    • Why you're communicating
    • What you want to communicate
    • Confident that the information being communicated is useful
    • and accurate
    Source in the Communication Process
  • 7. Message in the Communication Process Message Information that you want to communicate
  • 8.
    • This is the process of transferring the information you want to
    • communicate into a form that can be sent and correctly decoded at
    • the other end.
    • Success in encoding depends on your ability to -
    • convey information clearly and simply
    • on your ability to anticipate and eliminate sources of confusion
    Encoding in the Communication Process
  • 9. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Body Language Letters, emails, memos and reports.
  • 10.
    • This is the process of receiving the information that has been sent by
    • the sender in a form in which it has been sent
    Decoding in the Communication Process
  • 11.
    • Every individual of your audience is the receiver in the entire communication process
    • Keep in mind, though, that each of these individuals enters into the communication process with ideas and feelings that will undoubtedly influence their understanding of your message, and their response
    Receiver in the Communication process
  • 12.
    • Audience provides you with feedback, as verbal and nonverbal reactions to your communicated message
    • Pay close attention to this feedback, as it is the only thing that can
    • give you confidence that your audience has understood your
    • message
    Feedback in the Communication Process
  • 13.
    • The situation in which your message is delivered is the context
    • This may include the surrounding environment or broader culture (corporate culture, international cultures, and so on)
    Context in the Communication Process
  • 14.
    • Develop your voice
    • Slow down when u speak
    • Animate your voice
    • Pronounce your words correctly
    • Use the right words
    • Make eye contact
    Ways for improving Communication Skills
  • 15.
    • Make your whole body talk
    • Understand your audience
    • Learn to listen
    • Do not jump to conclusion too soon
    • Take your time to respond
    • Empathize with the speaker
    • Ask, if in doubt
    Ways for improving Communication Skills
  • 16. For Further Details & Enquiries Contact: Ms.Charu Agarwal Bioinformatics Institute of India C-56A / 28, Sector – 62 Noida – 2010301, U.P Tel: 0120-4320801/02 Mobile: 9818473366, 9810535368 Email: charu@bii.in Visit: www.bii.in THANK YOU