It starts with three questions‣ What’s our purpose?‣ What are our values?‣ How do we want to work?
Purpose can shi over time…but it has to be clearly understood.
EXISTING NEEDS EMERGING PRACTICE
EXISTING NEEDS EMERGING PRACTICE
EXISTING NEEDS EMERGING PRACTICE Help businesses communicate digitally
EXISTING NEEDS EMERGING PRACTICE Create deeply engaging Help businesses experiences communicate digitally
EXISTING NEEDS EMERGING PRACTICE Make useful stuﬀ Create deeply engaging Help businesses experiences communicate digitally
Make stuﬀ usefulEXISTING NEEDS EMERGING PRACTICE Make useful stuﬀ Create deeply engaging Help businesses experiences communicate digitally
Invent new products Make stuﬀ usefulEXISTING NEEDS EMERGING PRACTICE Make useful stuﬀ Create deeply engaging Help businesses experiences communicate digitally
Solve business problems Invent new products Make stuﬀ usefulEXISTING NEEDS EMERGING PRACTICE Make useful stuﬀ Create deeply engaging Help businesses experiences communicate digitally
What’s our purpose today?‣ Help businesses communicate digitally‣ Create deeply engaging experiences‣ Make useful stuff‣ Make stuff useful‣ Invent new products‣ Solve business problems
Values must remain concrete.
Our values‣ Have fun because fun leads to quality‣ Take care of each other‣ Be brutally honest‣ ...but don’t be a brute‣ Always take clients beyond their comfort zone‣ Flex every single muscle in the company‣ Everyone has a voice and everyone participates‣ Everything we do must be exceptional
Our people‣ Everyone participates‣ Everyone shares‣ Everyone has a depth of expertise and a breadth of knowledge‣ We don’t hire jerks no matter how talented‣ We keep relationships personal‣ We want people to bring their personality to work‣ ...and we take care of each other
STRUCTURE APPROACH Culture People Space
STRUCTURE APPROACH Culture Frameworks People Iteration Space Tinkering
“ Insanity is doing the same thing over and over again and expecting diﬀerent results. —Attributed to Albert Einstein but ﬁrst mention was made by Rita Mae Brown, 1983
Teams are guided by four principles‣ Work as a multi-disciplinary team‣ Produce exceptional work‣ Be proﬁtable‣ Take care of each other➡ The rest is up to you
Questions are guided by zero presumptions QUESTIONS WE ASK CLIENTS‣ What are you trying to accomplish?‣ What are your business goals? QUESTIONS WE ASK OURSELVES‣ What are we trying to do here?‣ How are we going to do it?
Develop notions quickly and act on them LISTEN THINK DESIGN AMPLIFY ITERATE
“ Creativity is just connecting things. When you ask a creative person how they did something, they may feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after awhile. That’s because they were able to connect experiences they’ve had and synthesize new things. And the reason they were able to do that was that they’ve had more experiences or have thought more about their experiences than other people have. Unfortunately, that’s too rare a commodity. A lot of people in our industry haven’t had very diverse experiences. They don’t have enough dots to connect, and they end up with very linear solutions, without a broad perspective on the problem. The broader one’s understanding of the human experience, the better designs we will have. —Steve Jobs
How we encourage tinkering‣ We’ve created a culture of sharing‣ We encourage people to explore‣ We look outside for behaviors we can borrow‣ We provide budgets to teams for the explicit purpose
SOLVING BUSINESS PROBLEMS We solve business problems(from a natively digital perspective).
A cheat sheet for empowering creativityDeﬁne your purposeAgree on your valuesDevelop a culture that rewards sharing and collaborationAllow everything to be questionedEmbrace frameworks over processesCreate an environment that’s open and empoweringLook for efficiency only where it’s neededLet people explore and discover – encourage tinkeringDon’t penalize well thought out decisions that don’t workDon’t confuse creativity with art
...and have fun.
anks.@bigspaceshipwww.bigspaceship.com June 23, 2011