Public libraries pulling rank - statistics on the policy maker's agenda
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Public libraries pulling rank - statistics on the policy maker's agenda

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Presentation on the results from the study "Public libraries: value, trust & satisfaction" showed at the IFLA 2009 sattelite meeting "Libraries Plus: Adding value in the cultural community: the 8th ...

Presentation on the results from the study "Public libraries: value, trust & satisfaction" showed at the IFLA 2009 sattelite meeting "Libraries Plus: Adding value in the cultural community: the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services" in Florence, August 17-20

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Public libraries pulling rank - statistics on the policy maker's agenda Public libraries pulling rank - statistics on the policy maker's agenda Presentation Transcript

  • Public libraries pulling rank - statistics on the policy makers' agenda Kristine Paberza Public Library Development Project “Third Father’s Son”, State Agency “Culture Information Systems” Department of Information and Library Studies, Faculty of Social Sciences, University of Latvia
  • Latvia o The central country of the Baltic States o In North-eastern Europe, on the east coast of the Baltic Sea o In 1991 Latvia became independent from the Soviet Union o Democratic, parliamentary republic o EU memberships since 2004 o Area: 64,589 sq.km or 24,937 sq. miles o Population: 2,270,700; Riga: 717,000 o Urban: 66%; Rural: 34% o Ethnic composition: 59.03% Latvian, 28.29% Russian, 3.74% Belorussian, 2.53% Ukrainian, 6.41% other nationalities o Official language: Latvian
  • Library system in Latvia o Latvian National Library; o Latvian Academic Library; o 864 public libraries; o Latvian Library for the Blind with 7 branches in regions; o 45 special libraries; o 48 libraries belonging to institutions of higher education; 0,8% of state budget and 0,9% of municipalities’ budget go to fund libraries o 1062 school libraries
  • Public libraries in Latvia The Riga City Library (Bibliotheca Rigensis) was established in 1524 and it is considered to be one of the first public libraries in Europe! o Today there is one public library per 2600 residents o 40% of population use public library services o 240 library users per one librarian o 100% connected to Internet and has WiFi access
  • Third Father’s Son Trešais tēva dēls Global Libraries initiative in Latvia Third Father’s Son is a hero from Through strengthening capacities of public libraries Latvian folk to facilitate proactive use of ICT resources legend who among people in Latvia brought light to an thus striving to improve the quality of their lives entire country
  • The future is here – in the library
  • Impact Planning and Assessment for Development Information Society Development Guidelines for 2006 – 2013 To create a knowledge-based economy and to improve the quality of life, to ensure that everybody can and will use the possibilities offered by ICT and content in order to achieve this objective
  • Context of the study In-depth study: PAC cost-benefit analysis, ROI Interim Final Baseline impact impact National study assessment assessment statistics study study In-depth study: In-depth study: Library value, trust and Impact on information user satisfaction society development
  • Approach to the study  Context oriented research approach (Durrance, 2002)  Information ecology approach (Davenport & Prusak, 1997; Stepp, 1999)  Theory of use-oriented value of information and information services (Saracevic & Kantor, 1997)  Ecological theory of human information behavior (Williamson, 2005)
  • Main research questions 1. What is the value of public library in society in general and at the level of local community? 2. What is the trust level in public libraries, librarians and information received through library? 3. What is the satisfaction with public library services?
  • Data collection instruments Representative survey of inhabitants of Latvia (n=1064) including library users as well as non-users Information ecology mapping during FDGs (n=10) covering both urban as well as rural areas
  • Information needs Employment 14% 40% Health 22% 29% Transport 20% 23% Rights & responsibilities 18% 22% Shopping 15% 25% Leisure, culture 19% 21% Politics 12% 26% Housing 17% 16% Activities in municipality 16% 17% Education 11% 20% Sport 9% 13% 0% 10% 20% 30% 40% 50% 60% Once Several times
  • Information sources Friends 69% Relatives 63% Colleagues 46% Internet 57% Newspapers 52% TV 50% Radio 33% Health-care institution 34% State administration 23% Municiaplity 22% Reference office 22% Educational institution 18% Public library 16% Private organization 16%
  • Satisfaction of information needs personal networks Didn't receive necessary information Completely received necessary information Relatives 3% 49% Friends 5% 34% Colleagues 5% 32%
  • Satisfaction of information needs media sources Didn't receive necessary information Completely received necessary information Newspapers 12% 24% Internet 5% 44% TV 9% 27% Radio 12% 25%
  • Satisfaction of information needs institutional sources Didn't receive necessary information Completely received necessary information Reference office 5% 66% Public library 3% 52% Educational institution 2% 54% Health-care institution 9% 39% Municiaplity 11% 39% State administration 9% 44% Private organization 14% 36%
  • Trust in information sources Do you have to verify received information Relatives 37% 12% 43% 8% Friends 19% 21% 52% 9% Colleagues 11% 23% 54% 12% Radio 20% 23% 45% 12% TV 20% 25% 43% 12% Internet 20% 25% 41% 15% Newspapers 13% 28% 46% 13% Reference office 49% 12% 32% 8% Public library 43% 12% 36% 9% Educational institution 38% 13% 41% 7% State administration 27% 21% 40% 12% Health-care institution 26% 16% 47% 10% Municiaplity 25% 21% 43% 11% Private organization 11% 28% 39% 22% 0% 20% 40% 60% 80% 100% Never Sometimes Often Always
  • Usage of municipality services Have used Satisfied Health care 71% 52% Housing 9% 21% Social 31% 33% Educational 44% 53% Sport 31% 44% Cultural & recreational 58% 64% Public transportation 77% 64% Environmental 70% 71%
  • Usage of culture & leisure services Didn't use Used Satisfied To increase funding To decrease funding Cultural centre, 47% 50% 28% 7% recreational 48% hall 58% 47% 26% 7% Public library 39% Objects of 41% cultural 46% 21% 8% heritage 44% Museums, 46% 42% 13% 11% galleries 34%
  • Quality of staff performance satisfied dissatisfied hard to evaluate Public facilities service staff 42% 30% 28% Municipal policemens 37% 40% 23% Museum staff 45% 4% 51% Cultural hall staff 49% 10% 41% Social workers 42% 19% 39% Kindergarten staff 46% 4% 50% Librarians 58% 3% 39% Municipality administration 26% 57% 17% Doctors, medics 57% 35% 8% Teachers 59% 14% 27%
  • Quality of staff performance Public facilities service staff 58% 42% Municipal policemen 48% 52% Museum employees 92% 8% Cultural hall employees 83% 17% Social workers 69% 31% Kindergarten employees 91% 9% Librarians 94% 6% Municipality deputies, officials 31% 69% Doctors, medics 62% 38% Teachers 81% 19% 0% 20% 40% 60% 80% 100% Satisfied Dissatisfied
  • Satisfaction with library services Usage of library services Satisfied Rather satisfied Cultural events 20% 80% 17% Training courses 5% 74% 26% Librarian's consultation 14% 83% 15% (computer/Internet) Librarian's assistance 47% 81% 16% (information) Library catalogue 17% 74% 19% Databases 13% 79% 20% Internet 37% 79% 19% Computer 25% 84% 14% Reading room 54% 79% 19% Book issuance 79% 83% 14% To speak to librarian (21%); To meet friends Books used also by relatives (15%); To engage in NGO related events (6%); (47%) and friends (6%) Shopping, hairdresser etc. (3%)
  • Experienced benefits Reading for leisure 67% Information for education 63% Helping children at school 54% Information on health issues 51% Information for leisure and recreation 48% To learn foreign languages 35% To deal with family issues & children upbringing 30% To engage in social life 29% To save or to earn money 28% To improve at job 24% To find a job 19% To do gainful shopping 9%
  • Potential public library users Yes No Hard to say/NA Could any library service raise your interest in the nearest 36% 43% 22% future? Book issuance 56% Training courses 30% Internet 30% Cultural events 23% Reading room 19% Computer 18% Databases 10% Library web page 8% 0% 10% 20% 30% 40% 50% 60%
  • The World – a click away in your library
  • Action
  • Conclusions
  • THANK YOU!