JOB ENRICHMENTJOB ENRICHMENT• It was first coined by Herzberg• It involves adding more motivators to a job tomake it more rewarding.• A job becomes enriched when it gives job holdermore decision making, planning and controllingpowers.
CHARACTERISTICSCHARACTERISTICS1. Direct feedback2. Client relationship3. New learning4. Scheduling own work5. Unique experience6. Control over resources7. Direct communication authority8. Personal accountability
CAUTIONS ABOUT JOBCAUTIONS ABOUT JOBENRICHMENTENRICHMENT• Job enrichment is not a substitute for goodmanagement.• ‘Enriched’ is relative term• Enriching jobs may create a ‘snow ball’ effect• Job enrichment assumes that workers want moreresponsibility• Job enrichment may have negative short-runeffects• Job enrichment may become static• Participation can affect the enrichment process• Change is difficult to implement
SOCIO-TECHNICALSOCIO-TECHNICALSYSTEMSSYSTEMS• This approach focuses on organization as beingmade up of people with various competencieswho use tools, machines and techniques to creategoods or services valued by customers and otherstake holders.• It is to be designed according to the demands ofthe customers, suppliers and stakeholders in theexternal environment.