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Globalinx Commercial0908

Globalinx Commercial0908






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    Globalinx Commercial0908 Globalinx Commercial0908 Presentation Transcript

    • Training Agenda
      • VoIP Basics
      • Top 5 Questions
      • Features
      • Equipment
      • Commercial Broadband offerings
      • Process
      • Support
    • What is VoIP?
      • Voice Over Internet Protocol
      • Phone service is delivered to you via any high speed Internet connection, anywhere in the world
        • Commercial Cable
        • Commercial DSL
        • T1
      • Phone service that works over the Internet instead of over old-fashioned telephone lines
      • Power and a high speed connection to the Internet are the only requirements to use our service
    • Why Sell Commercial?
      • Money!
      • Positions!
      • Long term contracts drive long term residuals!
      • Customer clubs!
    • VoIP Basics
      • Why would a customer use this service?
        • Save $money on calling
        • Many features, including email and web functionality
        • Unlimited calling in the U.S, Canada and Puerto Rico
        • Low International Rates
        • IP Phone can work anywhere there is Internet
        • No staff needed to manage phone system
    • Smooth Process
      • Submit a 922 for accounts with more than 2 voice lines
      • Point 1 and 2 line deals to the Internet site
      • Submit “warm” leads – pre-qualify them!
        • Ask qualifying questions to customer (922)
        • Leverage the relationship you have or build a new relationship with new customers
        • Ask the hard questions (contracts, broadband, existing phone equipment)
      • Use GLOBALINX tools in your back office
      • IP Phones are not free.
    • 922 Screenshot
      • Simple form – 1 page
      • Brief answers
      • Will help ensure the solution fits customer needs
      • Don’t make information up, ask the customer
    • Help Us Help You!
      • Submit your 922 electronically- DO NOT FAX
      • Collect complete copy of phone bill from customer
      • Once we receive ALL required paperwork back from the customer, they will be provisioned and have equipment within 2 weeks
      • Ports take roughly 4 weeks from the time that we submit the request.
      • Reps will receive credit as of the date we receive ALL completed paperwork
      • Average sale is 8-10 lines.
    • Convergence
    • Convergence
    • Convergence
    • Top 5 Qualifying Questions
      • Is the customer under any type of contract today for their existing services?
      • What type of Internet service do they have?
        • Provider
        • Bandwidth
      • Do they have an existing PBX or Key System today? Make and Model?
      • How many phones do they have/need?
      • How many CONCURRENT CALLS do they need to support?
    • Some Key Specifics
      • Product sets:
        • Hosted PBX
        • SIP Trunking
      • Some solutions require site surveys prior to provisioning
      • $54.95 set up fee waived with 36 month term
      • 4 Inside sales reps, 2 dedicated provisioners, 5 dedicated account managers
      • Installations available at a per/hr charge plus trip charge and materials if applicable
    • Hosted PBX Applications
      • Designed for the company that has the need for one or two main phone numbers coming into that place of business but has multiple extensions behind those numbers
      • Customers can mix and match plans and extensions
      • Must have a minimum of 3 lines (this may increase), one main plan and 2 extensions. Fax lines are not included.
      • Linksys and Cisco equipment can be bundled into the MRC to eliminate higher up front costs and further reduce objections from customer’s who had a hard time paying the initial up front costs.
      • Dedicated Phone Number can be put on extensions but all outbound calls roll through main plan.
    • Hosted PBX Pricing
      • Choose your -Each plan is worth 1 Point
        • $49.95 Business Unlimited-$5 CV
        • $24.95 Business Local-Free Inbound, Free Local, 1.9 cents per minute Domestic LD, and separate instate LD rate (varies by state)-$2CV
        • Business International $59.95- $5.00 CV per line- Same countries as Home International!
      • Extensions- Access all features of your PBX including extension to extension calling. Each extension on the new pricing is now worth 1 Point Each!!
        • $14.95 no phone included-$1 CV
        • $24.95 (includes Linksys) 2 yr minimum- $1CV
        • 34.95 (includes Cisco) 2 yr minimum-$2CV
    • SIP Trunking
      • Ideal solution for customers who are happy with the PBX solution they already have in place
      • They maintain features and functionality of that PBX
      • Use same handsets they have today
      • Easy transition to VoIP
      • We provide the phone numbers (DID/Trunks) for the company and save them money on their local and LD.
      • We provide E911/911 and basic feature set
      • Extension dialing, music on hold etc. are
      • all provided by their PBX
    • SIP Trunking
      • PRICING- $24.95-44.95 per phone number, FREE inbound, FREE Local, Domestic LD $.019, Intrastate (see separate rate deck)
        • 1 Point per plan
        • $2.00 CV!
      • IAD (integrated access device) required to put between the customers PBX and our service
      • Some customers may already have a device in place that we can work with
      • Device required is determined case by case
    • Hosted Features and Pricing
      • Extension to extension calling- FREE anywhere in the world! Available on our Hosted PBX or IP Centrex Products.
      • Auto Attendant - Free with a minimum of 3 lines (minimum may increase to 5) on our Hosted PBX or IP Centrex
      • Auto Attendant Recording- $49.95 NRC, only applies if we do the recording for the customer up to 5 button presses. Dial by name and more complex directories are quoted individually.
      • Music on Hold- FREE
        • Background music heard when someone is put on hold, letting them know they are still connected.
      • Hunt Group- $9.95 1x set up fee and $9.95 per month
        • A series of telephone lines organized in such a way that if the first line is busy, the next line is hunted and so on until a free line is found.
    • Features and Pricing
      • Virtual Number 1x set up fee of $9.95 and $4.95 per month
        • US Only
      • Voice Mail- FREE
        • Voice mail to email included, platform is feature rich and scalable, access messages from web or any phone
      • Call Park/Call Pick Up- FREE
      • Do not disturb-FREE
      • Out of Service Forwarding-FREE
        • Ensures customer’s never miss an inbound call due to power outage or broadband outage
      • Find Me Follow Me- FREE
        • Allows multiple numbers to be called sequentially or simultaneously
      • Switch Board Console- $19.95 per month, $54.95 1x set up fee
        • Gives receptionist ability to view all calls at a place of business via their computer
        • $1 CV and 1PT!
    • Features and Pricing
      • Toll Free 800 numbers $4.95 per month, $4.95 NRC, $.05 per minute, can only be ordered through commercial services
      • Fax Plan $9.95 per month, $54.95 NRC, 250 outbound, Free inbound, $.039 overage. $.50 CV!
      • Conference Bridge- NO MRC, customer’s pay by the minute per leg, $.12 per minute for toll and $.14 per minute for toll free calls. Up to 20 participants at 1 time.
      • Web Portal- Used to access all features-FREE
      • GLOBALTalk- NO MRC- Enables cell phone users to take advantage of our lower international rates when calling abroad.
    • GLOBALINX Videophone
      • Voice & Video service*
        • $199.95 videophone
        • 5" HD LCD Display
        • External microphone input
        • Built-in high quality CCD camera with cover protection
        • Digital Photo Frame for slide show using an external SD card or USB device
        • Built-in Web browser enabling the user to authenticate over private networks in hotels or other locations, plus Internet surfing
        • Additional RJ-11 phone jack for connecting to a regular telephone
        • Built-in 2-port switch to connect two LANs
        • Can be used as an extension on Hosted PBX for $19.95.
        • *Video is compatible with GLOBALINX customers only
    • Linksys 2 port DTA
      • COST-Promotional Offering
      • FREE with service normally $19.95!
      • Includes:
      • Features two POTS (Plain Old Telephone Service) ports for connection to existing analog telephones, fax machines, PBX and key system communication platforms. Includes an Ethernet interface for connecting to a home or office PC (LAN) as well as an Ethernet connection to the broadband modem or router (WAN).
    • Linksys 942
      • SIP based executive desk phone
      • Can be bundled into monthly price of certain plans
      • up to (4) line appearances with pc port
      • (1) RJ-45 10BaseT Ethernet Port
      • High Quality, Distinctive ID
      • Hi-Resolution Pixel Based Display
      • Larger Display 128 x 64
      • Four Line Keys
      • Four Soft Keys
      • Headset Port 2.5mm
      • Full Duplex Speakerphone
    • Cisco 7960/7940
      • Phones can be bundled into monthly price of certain plans
      • The Cisco IP Phone 7960G, a key offering in the IP Phone portfolio, is a full-featured IP phone primarily for manager and executive needs.
      • Provides six programmable line/feature buttons and four interactive soft keys that guide a user through call features and functions.
      • Audio controls for duplex speakerphone, handset and headset.
      • The Cisco IP Phone 7960G also features a large, pixel-based LCD display. The display provides features such as date and time, calling party name, calling party number, and digits dialed.
    • GLOBALINX Commercial DSL
      • It’s finally here! Partnership with COVAD!
      • DSL service available in most NFL cities!
      • ADSL, SDSL and T1 options available
      • No traditional phone line required!
      • Speeds vary based on customers distance from the local serving central office
      • 1 bill for voice and data service
      • Allows us to offer a separate broadband connection for voice
      • Typically a 30 day interval for install
    • Eastern Coverage
    • Midwest Coverage
    • Western Coverage
    • DSL and T1 Pricing
      • Different flavors based on customers needs
      • 2 points per DSL line and a $7.00 CV
      • 2 Points per T-1 and a $10 CV!
      • ADSL-$89.95-109.95
        • 6.0/768kbps or 10.0/1.0M
      • SDSL- $179.95-$239.95
        • 768k or 1.5M
      • T1’s- $349.95!
        • Dedicated 1.5M
        • Not distance sensitive
      • Industry Leading SLA’s
        • 2.5 hr time to repair-T1
          • 99.99% service availability
        • 24 hr time to repair-SDSL
        • 36 hr time to repair-ADSL
        • 99.9% service availability
    • Who Should I Target?
      • Opportunities that can Close in 30 days (in most cases)
        • Businesses with 5-20 lines
          • Sweet spots:
            • 14 to 16 concurrent calls
        • Multi Location businesses or retail establishments
          • Franchises such as- Midas Muffler, Subway etc.
        • Real Estate offices (Brokers and Development)
        • Mortgage/Financial Offices
        • Accounting Firms
        • Law Offices
        • Churches
    • Who Should I Target?
        • Insurance Offices
      • We can quote larger enterprise accounts
        • Longer sales cycle
        • More engineering involvement
        • If standard pricing is reduced, field compensation will be adjusted case by case
    • Dedicated Account Management
      • 5 dedicated people
      • AM assigned to every Hosted or Trunking customer
      • Responsible for provisioning, porting, training and on going support of commercial customers
      • Supervisor overseeing group driving customer satisfaction
    • Webinars
      • Run multiple times per month
      • Review of commercial services and process
      • Hosted by our sales or sales management staff
      • Designed to help arm you and make you successful with offering commercial services
    • Case Studies
    • Support Contact Info
      • Direct customers to their escalation list in the event of a service or billing related issue.
      • [email_address]
      • [email_address]
      • [email_address]
      • [email_address]
      • GLOBALINX General Customer Service Line – 866-418-1495
      • GLOBALINX Business Customer Service Line-
      • 866-909-8253- Customers Only
    • Questions?