Enterprise Level Agile The Art Of Start

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    Enterprise Level Agile The Art Of Start - Presentation Transcript

    1. ENTERPRISE LEVEL LEAN & AGILE: THE ART OF START
      Success is going from failure to failure without loss of enthusiasm
      Suren Samarchyan, PhD
      Head of project management department, Innova Systems
      Author of fundamentally new approach to investigate fast approximation problems
      Email: approximation@gmail.com
      Tel: +79169368701
    2. GOAL
      Encourage participants to learn and improve
      Success is going from failure to failure without loss of enthusiasm
      2
    3. WORKING AGREEMENTS
      Get your brain to see this talk as really important
      Think ahead, suggest your solutions
      Ask questions , there are no dumb ones
      Get emotionally involved
      Drink lot of water , dehydration decreases cognitive function
      Success is going from failure to failure without loss of enthusiasm
      3
    4. CAUTION
      "Past success stories are generally not applicable to new situations. We must continually reinvent ourselves, responding to changing times with innovative new business models." – Akira Mori
      Success is going from failure to failure without los of enthusiasm
      4
    5. INITIAL CONDITIONS
      Unrealistic expectations, wishful thinking
      Shortchanged quality assurance
      Inadequate design
      Confusing estimates with targets
      Excessive multi-tasking
      Lack of user involvement
      Success is going from failure to failure without loss of enthusiasm
      5
    6. MORE PROBLEMS
      Weak personnel
      Noisy, crowded office
      Feature creep
      Abandoning planning under pressure
      Insufficient risk management
      Success is going from failure to failure without loss of enthusiasm
      6
    7. SOME MATH
      McConnell’s list of highest impact mistakes
      0-probability? So it’s impossible…
      But it exists, its not a dream, its tangible … actually the leader in the industry
      0-probability doesn’t mean the event is impossible (pick an arbitrary point of an interval)
      It just means … we meet the outlier …
      Success is going from failure to failure without loss of enthusiasm
      7
    8. XEROX PARC INNOVATIONS
      Graphical user interface
      Mouse
      Ethernet
      Notebook
      Personal workstation, Laser printer, Smalltalk and OOP, “WYSIWYG editors, Aspect oriented programming, …
      Success is going from failure to failure without loss of enthusiasm
      8
    9. XEROX PARC STRATEGY
      People usually prefer to be in control of mediocre processes and focus on the things they understand rather than feel out of control with possibly great processes and surprises.
      Xerox PARC strategy was to focus only on the most surprising outliers
      Success is going from failure to failure without loss of enthusiasm
      9
    10. THE GOAL
      Meet extremely hard make-or-break deadlines
      Create an advantageous initial conditions for the next projects
      Success is going from failure to failure without loss of enthusiasm
      10
    11. RECALL: INITIAL CONDITIONS
      Unrealistic expectations, wishful thinking
      Shortchanged quality assurance
      Inadequate design
      Confusing estimates with targets
      Excessive multi-tasking
      Lack of user involvement
      Weak personnel
      Noisy, crowded office
      Feature creep
      Abandoning planning under pressure
      Insufficient risk management
      Success is going from failure to failure without loss of enthusiasm
      11
    12. RATIONALIZATION OF SUCCESS
      “Shallow men believe in luck. Strong men believe in cause and effect.” - Ralph Waldo Emerson
      Success is going from failure to failure without loss of enthusiasm
      12
    13. CORE TEAM
      Fujio Cho’s strategy reinvented
      Huge amount of enthusiasm and energy
      Brilliant in some areas
      Success is going from failure to failure without loss of enthusiasm
      13
    14. INITIAL ACTION PLAN?
      Agile suggests “Let’s pick a direction and get on with it”?!
      Toyota suggests “Make decision slowly by consensus, thoroughly considering all options; implement rapidly”
      Success is going from failure to failure without loss of enthusiasm
      14
    15. OPTIONS: SURGICAL TEAM
      Organic surgical team
      Very little discipline
      Empowerment
      Cultivate the strengths
      Huge enthusiasm, energy and overtime of core team
      Recently worked well in Chicago 
      Success is going from failure to failure without loss of enthusiasm
      15
    16. OPTIONS: CLASSIC APPROACH
      Hierarchy, top-down control
      Functional departments
      Plan-driven development
      Rigid rules
      Success is going from failure to failure without loss of enthusiasm
      16
    17. OPTIONS: SOME AGILE
      Agilize development teams, use classic approach in other departments
      Agilize development teams, then adapt agile for other departments
      Success is going from failure to failure without loss of enthusiasm
      17
    18. OPTIONS: START WITH PRACTICES?
      Start with practices and then go deeper with principles and values
      Start with values and principles, install practices later
      Success is going from failure to failure without loss of enthusiasm
      18
    19. OPTIONS: HR
      Agile says “Hire brilliant people, give them what they need and trust them to get the job done”
      Toyota says “Brilliant process managementis our strategy, we get brilliant results from average people managing brilliant processes”
      Success is going from failure to failure without loss of enthusiasm
      19
    20. MORE OPTIONS
      Investigate the subject area, categorize the tasks and install established best practices
      Hire experts to analyze the situation and give us the list of good practices to follow
      Success is going from failure to failure without loss of enthusiasm
      20
    21. EVEN MORE OPTIONS
      Go with empiric approach i.e. create environment, conduct many experiments and look the emergent patterns
      Take immediate directive actions to establish order, look for what happens and adapt action accordingly
      Success is going from failure to failure without loss of enthusiasm
      21
    22. INITIAL ACTION PLAN??
      Too many options … analysis paralysis?!
      … and there is no even retrospective coherence
      Socio-psychological picture suggested that the cost of process adoption failures is too high
      and I hate that hard deadlines …
      Success is going from failure to failure without loss of enthusiasm
      22
    23. INITIAL PLAN
      The best of the best HR strategy
      One2One with all employees
      Some basic platform to build process on it
      Weekly process-adding meetings
      Training for each principle or practice prior to its adoption
      Enterprise Transition Scrum
      Success is going from failure to failure without loss of enthusiasm
      23
    24. REALITY: HIRING BEST TALENT
      There is no human resources department
      There is even no recruiter
      So let’s recruit a recruiter and
      In parallel start recruiting people for the most important positions
      Success is going from failure to failure without loss of enthusiasm
      24
    25. BEST TALENT: PRE-CRISIS vs. NOW
      Do you remember pre-crisis hiring challenges?
      It was awful …
      Do you think current situation is better?
      Its much better … but “stars” remain “stars”
      Success is going from failure to failure without loss of enthusiasm
      25
    26. BEST TALENT: SOME STATISTICS
      Project managers success rate is less than 1%
      Developers success rate is 1-2%
      Architects success rate is 1%
      Marketing director success rate is 0% 
      CEO success rate is 0% 
      … …
      … and the problem is not the money.
       Currently we have very very brilliant tech and management gurus
      Success is going from failure to failure without loss of enthusiasm
      26
    27. ONE2ONE: WHY WE NEED IT?
      “No problem can be solved from the same level of consciousness that created it” – Albert Einstein
      Success is going from failure to failure without loss of enthusiasm
      27
    28. ONE2ONE: LOGICAL LEVELS
      Environment
      Behavior
      Capabilities
      Beliefs and values
      Identity
      Purpose
      Success is going from failure to failure without loss of enthusiasm
      28
    29. REALITY: NO ONE2ONEs
      One2One with all employees
      Socio-psychological picture
      Biggest problems and possible solutions
      What can I do right now to improve their life
      “I need 2 months” - Suren
      “You have just one week” – CEO
      Success is going from failure to failure without loss of enthusiasm
      29
    30. REALITY: QUASI-ONE2ONEs
      Discussions with key people on key problems and key counteractions
      Success is going from failure to failure without loss of enthusiasm
      30
    31. REALITY: ONE2ONE REAPPEAR
      Returned to One2Ones after 6 months
      Doing it well requires lot of training
      “The most important thing in communication is hearing what isn't said.” - Peter Drucker
      Success is going from failure to failure without loss of enthusiasm
      31
    32. REALITY: BASIC PLATFORM
      Standard things: Meetings, wiki, jira, email lists, CI, …
      It was a real challenge to start doing productive meetings
      The biggest impediment – no one was on time …
      Second challenge was politics, huge amount of politics
      After a month or so the first problem was solved
      Success is going from failure to failure without loss of enthusiasm
      32
    33. REALITY: PROCESS-ADDING M.
      Monday 11:00-11:30
      All key tech people and managers must attend, everyone else is free to attend
      Prepare list of the most important problems beforehand
      4 minutes to very energetic discussion + 1 minute to make decision or arrange the separate meeting
      During the first few months most of the problems were solved in 4 minutes
      Success is going from failure to failure without loss of enthusiasm
      33
    34. REALITY: TRAININGS
      There was no conference room at that time …
      Should it have been done anyway?
      No retrospective coherence, not sure
      Next time I’ll do!
       Currently we have the best workplace and equipment in the industry
      Success is going from failure to failure without loss of enthusiasm
      34
    35. ENTERPRISE TRANSITION SCRUM
      Goal is to improve the enterprise
      Enterprise transition backlog
      Gather impediments and initiatives from all teams, prioritize and act
      Enterprise transition council
      Weekly iterations
      Planning, demo, retrospectives
      PO – CEO, Team, Scrum Master – me
      Success is going from failure to failure without loss of enthusiasm
      35
    36. REALITY: ETS
      At first I couldn’t find people in the company who is able to participate in ETC
      Decided to do semi-ETS with all key people involved and with 90% of job done by myself
      After 5 months project managers team was formed and became ETC
      After 2 more months ETC was restructured. Now it includes less people.
      After few more months we moved to Kanban.
      Currently we are about to refactor it again …
      Success is going from failure to failure without loss of enthusiasm
      36
    37. REALITY: ETS  RESULTS
      We have fixed all highest impact impediments, even ones that seemed impossible to deal with a year ago
      We did aggressive restructuring 3 times
      It was risky, stressful and required going from failure to failure without loss of enthusiasm.
      It is really hard!
      Success is going from failure to failure without loss of enthusiasm
      37
    38. SUCCESS REQUIRES KNOWLEDGE
      “To turn really interesting ideas and fledging technologies into a company that can continue to innovate for years, it requires a lot of disciplines” – Steve Jobs
      Success is going from failure to failure without loss of enthusiasm
      38
    39. LOT OF KNOWLEDGE: THEORIES
      Economics
      Psychology
      Sociology
      Math Statistics
      Theory of complexity
      Chaos theory
      Game theory
      Theory of constraints
      Neuroscience
      Computer science
      Queuing theory
      Systems thinking
      NLP
      Control engineering
      Maneuver Warfare
      Success is going from failure to failure without loss of enthusiasm
      39
    40. MORE KNOWLEDGE
      Lean - don’t trouble you customer; develop people, then build products; no wasteful work; team and individuals evolve their own practices and improvements; build partners with stable relationships, trust, and coaching in lean thinking; develop teams; go see; spread knowledge; retrospectives; 5 whys; eyes for waste: variability, overburden, non-value-added work, handoff, WIP, delay, multi-tasking, defects, wishful thinking; long-term great engineers; mentoring from manager-teachers; cadence; cross-functional; team room; visual management; entrepreneurial chief engineer; set-based design; create knowledge; long-term; flow; pull; stop & fix; master norms; consensus; …
      Agile - …, people & project management - …, …
      Success is going from failure to failure without loss of enthusiasm
      40
    41. EVEN MORE KNOWLEDGE
      Marketing
      Data mining
      Decision theory
      Case studies
      Typical patterns

      Success is going from failure to failure without loss of enthusiasm
      41
    42. SUCCESS REQUIRES COURAGE
      “Whenever you see a successful business, someone once made a courageous decision” - Peter Drucker
      “A great leader's courage to fulfill his vision comes from passion, not position.”- John Maxwell
      Success is going from failure to failure without loss of enthusiasm
      42
    43. SUCCESS REQUIRES OPTIMISM
      “Whether you think you can do a thing or you can't do a thing, you're right” Henry Ford
      Success is going from failure to failure without loss of enthusiasm
      43
    44. SUCCESS REQ. SELF-CRITISISM
      "The combination of self-criticism and boundless optimism is the hardest and the most important factor of success" Alan Kay
      Success is going from failure to failure without loss of enthusiasm
      44
    45. SUCCESS REQUIRES …
      Talent, creativity, innovative thinking
      Dedication, huge overtime
      Will-power
      Enthusiasm
      Energy

      and a great piece of luck.
      Success is going from failure to failure without loss of enthusiasm
      45
    46. TODAY: HARD DEADLINES?
      We completed the toughest project 2 times faster with 3 times less resources and with higher quality than competitors
      Success is going from failure to failure without loss of enthusiasm
      46
    47. TODAY: PURPOSE
      Money?
      "Being the richest man in the cemetery doesn't matter to me ... Going to bed at night saying we've done something wonderful... that's what matters to me.“ – Steve Jobs
      “Your ability to learn faster than your competition is your only sustainable competitive advantage.” - Arie de Gues
      Innova core purpose “To grow culture that continuously improves and breeds outstanding results”
      Success is going from failure to failure without loss of enthusiasm
      47
    48. LOVE WHAT YOU DO
      "The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.“ – Steve Jobs
      "Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.“ - Albert Schweitzer, Nobel Prize recipient
      Success is going from failure to failure without loss of enthusiasm
      48
    49. THANKS
      from failure to failure
      49
      without loss of
      Success is going
      enthusiasm
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