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Enterprise Level Agile The Art Of Start

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Презентация Сурена Самарчяна с AgileEE-2009. Публикуется с согласия автора.

Презентация Сурена Самарчяна с AgileEE-2009. Публикуется с согласия автора.

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  • 1. ENTERPRISE LEVEL LEAN & AGILE: THE ART OF START
    Success is going from failure to failure without loss of enthusiasm
    Suren Samarchyan, PhD
    Head of project management department, Innova Systems
    Author of fundamentally new approach to investigate fast approximation problems
    Email: approximation@gmail.com
    Tel: +79169368701
  • 2. GOAL
    Encourage participants to learn and improve
    Success is going from failure to failure without loss of enthusiasm
    2
  • 3. WORKING AGREEMENTS
    Get your brain to see this talk as really important
    Think ahead, suggest your solutions
    Ask questions , there are no dumb ones
    Get emotionally involved
    Drink lot of water , dehydration decreases cognitive function
    Success is going from failure to failure without loss of enthusiasm
    3
  • 4. CAUTION
    "Past success stories are generally not applicable to new situations. We must continually reinvent ourselves, responding to changing times with innovative new business models." – Akira Mori
    Success is going from failure to failure without los of enthusiasm
    4
  • 5. INITIAL CONDITIONS
    Unrealistic expectations, wishful thinking
    Shortchanged quality assurance
    Inadequate design
    Confusing estimates with targets
    Excessive multi-tasking
    Lack of user involvement
    Success is going from failure to failure without loss of enthusiasm
    5
  • 6. MORE PROBLEMS
    Weak personnel
    Noisy, crowded office
    Feature creep
    Abandoning planning under pressure
    Insufficient risk management
    Success is going from failure to failure without loss of enthusiasm
    6
  • 7. SOME MATH
    McConnell’s list of highest impact mistakes
    0-probability? So it’s impossible…
    But it exists, its not a dream, its tangible … actually the leader in the industry
    0-probability doesn’t mean the event is impossible (pick an arbitrary point of an interval)
    It just means … we meet the outlier …
    Success is going from failure to failure without loss of enthusiasm
    7
  • 8. XEROX PARC INNOVATIONS
    Graphical user interface
    Mouse
    Ethernet
    Notebook
    Personal workstation, Laser printer, Smalltalk and OOP, “WYSIWYG editors, Aspect oriented programming, …
    Success is going from failure to failure without loss of enthusiasm
    8
  • 9. XEROX PARC STRATEGY
    People usually prefer to be in control of mediocre processes and focus on the things they understand rather than feel out of control with possibly great processes and surprises.
    Xerox PARC strategy was to focus only on the most surprising outliers
    Success is going from failure to failure without loss of enthusiasm
    9
  • 10. THE GOAL
    Meet extremely hard make-or-break deadlines
    Create an advantageous initial conditions for the next projects
    Success is going from failure to failure without loss of enthusiasm
    10
  • 11. RECALL: INITIAL CONDITIONS
    Unrealistic expectations, wishful thinking
    Shortchanged quality assurance
    Inadequate design
    Confusing estimates with targets
    Excessive multi-tasking
    Lack of user involvement
    Weak personnel
    Noisy, crowded office
    Feature creep
    Abandoning planning under pressure
    Insufficient risk management
    Success is going from failure to failure without loss of enthusiasm
    11
  • 12. RATIONALIZATION OF SUCCESS
    “Shallow men believe in luck. Strong men believe in cause and effect.” - Ralph Waldo Emerson
    Success is going from failure to failure without loss of enthusiasm
    12
  • 13. CORE TEAM
    Fujio Cho’s strategy reinvented
    Huge amount of enthusiasm and energy
    Brilliant in some areas
    Success is going from failure to failure without loss of enthusiasm
    13
  • 14. INITIAL ACTION PLAN?
    Agile suggests “Let’s pick a direction and get on with it”?!
    Toyota suggests “Make decision slowly by consensus, thoroughly considering all options; implement rapidly”
    Success is going from failure to failure without loss of enthusiasm
    14
  • 15. OPTIONS: SURGICAL TEAM
    Organic surgical team
    Very little discipline
    Empowerment
    Cultivate the strengths
    Huge enthusiasm, energy and overtime of core team
    Recently worked well in Chicago 
    Success is going from failure to failure without loss of enthusiasm
    15
  • 16. OPTIONS: CLASSIC APPROACH
    Hierarchy, top-down control
    Functional departments
    Plan-driven development
    Rigid rules
    Success is going from failure to failure without loss of enthusiasm
    16
  • 17. OPTIONS: SOME AGILE
    Agilize development teams, use classic approach in other departments
    Agilize development teams, then adapt agile for other departments
    Success is going from failure to failure without loss of enthusiasm
    17
  • 18. OPTIONS: START WITH PRACTICES?
    Start with practices and then go deeper with principles and values
    Start with values and principles, install practices later
    Success is going from failure to failure without loss of enthusiasm
    18
  • 19. OPTIONS: HR
    Agile says “Hire brilliant people, give them what they need and trust them to get the job done”
    Toyota says “Brilliant process managementis our strategy, we get brilliant results from average people managing brilliant processes”
    Success is going from failure to failure without loss of enthusiasm
    19
  • 20. MORE OPTIONS
    Investigate the subject area, categorize the tasks and install established best practices
    Hire experts to analyze the situation and give us the list of good practices to follow
    Success is going from failure to failure without loss of enthusiasm
    20
  • 21. EVEN MORE OPTIONS
    Go with empiric approach i.e. create environment, conduct many experiments and look the emergent patterns
    Take immediate directive actions to establish order, look for what happens and adapt action accordingly
    Success is going from failure to failure without loss of enthusiasm
    21
  • 22. INITIAL ACTION PLAN??
    Too many options … analysis paralysis?!
    … and there is no even retrospective coherence
    Socio-psychological picture suggested that the cost of process adoption failures is too high
    and I hate that hard deadlines …
    Success is going from failure to failure without loss of enthusiasm
    22
  • 23. INITIAL PLAN
    The best of the best HR strategy
    One2One with all employees
    Some basic platform to build process on it
    Weekly process-adding meetings
    Training for each principle or practice prior to its adoption
    Enterprise Transition Scrum
    Success is going from failure to failure without loss of enthusiasm
    23
  • 24. REALITY: HIRING BEST TALENT
    There is no human resources department
    There is even no recruiter
    So let’s recruit a recruiter and
    In parallel start recruiting people for the most important positions
    Success is going from failure to failure without loss of enthusiasm
    24
  • 25. BEST TALENT: PRE-CRISIS vs. NOW
    Do you remember pre-crisis hiring challenges?
    It was awful …
    Do you think current situation is better?
    Its much better … but “stars” remain “stars”
    Success is going from failure to failure without loss of enthusiasm
    25
  • 26. BEST TALENT: SOME STATISTICS
    Project managers success rate is less than 1%
    Developers success rate is 1-2%
    Architects success rate is 1%
    Marketing director success rate is 0% 
    CEO success rate is 0% 
    … …
    … and the problem is not the money.
     Currently we have very very brilliant tech and management gurus
    Success is going from failure to failure without loss of enthusiasm
    26
  • 27. ONE2ONE: WHY WE NEED IT?
    “No problem can be solved from the same level of consciousness that created it” – Albert Einstein
    Success is going from failure to failure without loss of enthusiasm
    27
  • 28. ONE2ONE: LOGICAL LEVELS
    Environment
    Behavior
    Capabilities
    Beliefs and values
    Identity
    Purpose
    Success is going from failure to failure without loss of enthusiasm
    28
  • 29. REALITY: NO ONE2ONEs
    One2One with all employees
    Socio-psychological picture
    Biggest problems and possible solutions
    What can I do right now to improve their life
    “I need 2 months” - Suren
    “You have just one week” – CEO
    Success is going from failure to failure without loss of enthusiasm
    29
  • 30. REALITY: QUASI-ONE2ONEs
    Discussions with key people on key problems and key counteractions
    Success is going from failure to failure without loss of enthusiasm
    30
  • 31. REALITY: ONE2ONE REAPPEAR
    Returned to One2Ones after 6 months
    Doing it well requires lot of training
    “The most important thing in communication is hearing what isn't said.” - Peter Drucker
    Success is going from failure to failure without loss of enthusiasm
    31
  • 32. REALITY: BASIC PLATFORM
    Standard things: Meetings, wiki, jira, email lists, CI, …
    It was a real challenge to start doing productive meetings
    The biggest impediment – no one was on time …
    Second challenge was politics, huge amount of politics
    After a month or so the first problem was solved
    Success is going from failure to failure without loss of enthusiasm
    32
  • 33. REALITY: PROCESS-ADDING M.
    Monday 11:00-11:30
    All key tech people and managers must attend, everyone else is free to attend
    Prepare list of the most important problems beforehand
    4 minutes to very energetic discussion + 1 minute to make decision or arrange the separate meeting
    During the first few months most of the problems were solved in 4 minutes
    Success is going from failure to failure without loss of enthusiasm
    33
  • 34. REALITY: TRAININGS
    There was no conference room at that time …
    Should it have been done anyway?
    No retrospective coherence, not sure
    Next time I’ll do!
     Currently we have the best workplace and equipment in the industry
    Success is going from failure to failure without loss of enthusiasm
    34
  • 35. ENTERPRISE TRANSITION SCRUM
    Goal is to improve the enterprise
    Enterprise transition backlog
    Gather impediments and initiatives from all teams, prioritize and act
    Enterprise transition council
    Weekly iterations
    Planning, demo, retrospectives
    PO – CEO, Team, Scrum Master – me
    Success is going from failure to failure without loss of enthusiasm
    35
  • 36. REALITY: ETS
    At first I couldn’t find people in the company who is able to participate in ETC
    Decided to do semi-ETS with all key people involved and with 90% of job done by myself
    After 5 months project managers team was formed and became ETC
    After 2 more months ETC was restructured. Now it includes less people.
    After few more months we moved to Kanban.
    Currently we are about to refactor it again …
    Success is going from failure to failure without loss of enthusiasm
    36
  • 37. REALITY: ETS  RESULTS
    We have fixed all highest impact impediments, even ones that seemed impossible to deal with a year ago
    We did aggressive restructuring 3 times
    It was risky, stressful and required going from failure to failure without loss of enthusiasm.
    It is really hard!
    Success is going from failure to failure without loss of enthusiasm
    37
  • 38. SUCCESS REQUIRES KNOWLEDGE
    “To turn really interesting ideas and fledging technologies into a company that can continue to innovate for years, it requires a lot of disciplines” – Steve Jobs
    Success is going from failure to failure without loss of enthusiasm
    38
  • 39. LOT OF KNOWLEDGE: THEORIES
    Economics
    Psychology
    Sociology
    Math Statistics
    Theory of complexity
    Chaos theory
    Game theory
    Theory of constraints
    Neuroscience
    Computer science
    Queuing theory
    Systems thinking
    NLP
    Control engineering
    Maneuver Warfare
    Success is going from failure to failure without loss of enthusiasm
    39
  • 40. MORE KNOWLEDGE
    Lean - don’t trouble you customer; develop people, then build products; no wasteful work; team and individuals evolve their own practices and improvements; build partners with stable relationships, trust, and coaching in lean thinking; develop teams; go see; spread knowledge; retrospectives; 5 whys; eyes for waste: variability, overburden, non-value-added work, handoff, WIP, delay, multi-tasking, defects, wishful thinking; long-term great engineers; mentoring from manager-teachers; cadence; cross-functional; team room; visual management; entrepreneurial chief engineer; set-based design; create knowledge; long-term; flow; pull; stop & fix; master norms; consensus; …
    Agile - …, people & project management - …, …
    Success is going from failure to failure without loss of enthusiasm
    40
  • 41. EVEN MORE KNOWLEDGE
    Marketing
    Data mining
    Decision theory
    Case studies
    Typical patterns

    Success is going from failure to failure without loss of enthusiasm
    41
  • 42. SUCCESS REQUIRES COURAGE
    “Whenever you see a successful business, someone once made a courageous decision” - Peter Drucker
    “A great leader's courage to fulfill his vision comes from passion, not position.”- John Maxwell
    Success is going from failure to failure without loss of enthusiasm
    42
  • 43. SUCCESS REQUIRES OPTIMISM
    “Whether you think you can do a thing or you can't do a thing, you're right” Henry Ford
    Success is going from failure to failure without loss of enthusiasm
    43
  • 44. SUCCESS REQ. SELF-CRITISISM
    "The combination of self-criticism and boundless optimism is the hardest and the most important factor of success" Alan Kay
    Success is going from failure to failure without loss of enthusiasm
    44
  • 45. SUCCESS REQUIRES …
    Talent, creativity, innovative thinking
    Dedication, huge overtime
    Will-power
    Enthusiasm
    Energy

    and a great piece of luck.
    Success is going from failure to failure without loss of enthusiasm
    45
  • 46. TODAY: HARD DEADLINES?
    We completed the toughest project 2 times faster with 3 times less resources and with higher quality than competitors
    Success is going from failure to failure without loss of enthusiasm
    46
  • 47. TODAY: PURPOSE
    Money?
    "Being the richest man in the cemetery doesn't matter to me ... Going to bed at night saying we've done something wonderful... that's what matters to me.“ – Steve Jobs
    “Your ability to learn faster than your competition is your only sustainable competitive advantage.” - Arie de Gues
    Innova core purpose “To grow culture that continuously improves and breeds outstanding results”
    Success is going from failure to failure without loss of enthusiasm
    47
  • 48. LOVE WHAT YOU DO
    "The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.“ – Steve Jobs
    "Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.“ - Albert Schweitzer, Nobel Prize recipient
    Success is going from failure to failure without loss of enthusiasm
    48
  • 49. THANKS
    from failure to failure
    49
    without loss of
    Success is going
    enthusiasm

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