Enterprise Level Agile The Art Of Start

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Презентация Сурена Самарчяна с AgileEE-2009. Публикуется с согласия автора.

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Enterprise Level Agile The Art Of Start

  1. 1. ENTERPRISE LEVEL LEAN & AGILE: THE ART OF START<br />Success is going from failure to failure without loss of enthusiasm<br />Suren Samarchyan, PhD<br />Head of project management department, Innova Systems<br />Author of fundamentally new approach to investigate fast approximation problems<br />Email: approximation@gmail.com<br />Tel: +79169368701<br />
  2. 2. GOAL<br />Encourage participants to learn and improve<br />Success is going from failure to failure without loss of enthusiasm<br />2<br />
  3. 3. WORKING AGREEMENTS<br />Get your brain to see this talk as really important<br />Think ahead, suggest your solutions<br />Ask questions , there are no dumb ones<br />Get emotionally involved<br />Drink lot of water , dehydration decreases cognitive function<br />Success is going from failure to failure without loss of enthusiasm<br />3<br />
  4. 4. CAUTION<br /> &quot;Past success stories are generally not applicable to new situations. We must continually reinvent ourselves, responding to changing times with innovative new business models.&quot; – Akira Mori<br />Success is going from failure to failure without los of enthusiasm<br />4<br />
  5. 5. INITIAL CONDITIONS <br />Unrealistic expectations, wishful thinking<br />Shortchanged quality assurance<br />Inadequate design<br />Confusing estimates with targets<br />Excessive multi-tasking<br />Lack of user involvement<br />Success is going from failure to failure without loss of enthusiasm<br />5<br />
  6. 6. MORE PROBLEMS<br />Weak personnel<br />Noisy, crowded office<br />Feature creep<br />Abandoning planning under pressure<br />Insufficient risk management<br />Success is going from failure to failure without loss of enthusiasm<br />6<br />
  7. 7. SOME MATH<br />McConnell’s list of highest impact mistakes<br />0-probability? So it’s impossible…<br />But it exists, its not a dream, its tangible … actually the leader in the industry<br />0-probability doesn’t mean the event is impossible (pick an arbitrary point of an interval)<br />It just means … we meet the outlier …<br />Success is going from failure to failure without loss of enthusiasm<br />7<br />
  8. 8. XEROX PARC INNOVATIONS<br />Graphical user interface<br />Mouse<br />Ethernet<br />Notebook<br />Personal workstation, Laser printer, Smalltalk and OOP, “WYSIWYG editors, Aspect oriented programming, …<br />Success is going from failure to failure without loss of enthusiasm<br />8<br />
  9. 9. XEROX PARC STRATEGY<br />People usually prefer to be in control of mediocre processes and focus on the things they understand rather than feel out of control with possibly great processes and surprises.<br />Xerox PARC strategy was to focus only on the most surprising outliers<br />Success is going from failure to failure without loss of enthusiasm<br />9<br />
  10. 10. THE GOAL<br />Meet extremely hard make-or-break deadlines<br />Create an advantageous initial conditions for the next projects<br />Success is going from failure to failure without loss of enthusiasm<br />10<br />
  11. 11. RECALL: INITIAL CONDITIONS <br />Unrealistic expectations, wishful thinking<br />Shortchanged quality assurance<br />Inadequate design<br />Confusing estimates with targets<br />Excessive multi-tasking<br />Lack of user involvement<br />Weak personnel<br />Noisy, crowded office<br />Feature creep<br />Abandoning planning under pressure<br />Insufficient risk management<br />Success is going from failure to failure without loss of enthusiasm<br />11<br />
  12. 12. RATIONALIZATION OF SUCCESS<br />“Shallow men believe in luck. Strong men believe in cause and effect.” - Ralph Waldo Emerson<br />Success is going from failure to failure without loss of enthusiasm<br />12<br />
  13. 13. CORE TEAM<br />Fujio Cho’s strategy reinvented<br />Huge amount of enthusiasm and energy<br />Brilliant in some areas<br />Success is going from failure to failure without loss of enthusiasm<br />13<br />
  14. 14. INITIAL ACTION PLAN?<br />Agile suggests “Let’s pick a direction and get on with it”?!<br />Toyota suggests “Make decision slowly by consensus, thoroughly considering all options; implement rapidly”<br />Success is going from failure to failure without loss of enthusiasm<br />14<br />
  15. 15. OPTIONS: SURGICAL TEAM<br />Organic surgical team<br />Very little discipline<br />Empowerment<br />Cultivate the strengths<br />Huge enthusiasm, energy and overtime of core team<br />Recently worked well in Chicago <br />Success is going from failure to failure without loss of enthusiasm<br />15<br />
  16. 16. OPTIONS: CLASSIC APPROACH<br />Hierarchy, top-down control<br />Functional departments<br />Plan-driven development<br />Rigid rules<br />Success is going from failure to failure without loss of enthusiasm<br />16<br />
  17. 17. OPTIONS: SOME AGILE<br />Agilize development teams, use classic approach in other departments<br />Agilize development teams, then adapt agile for other departments<br />Success is going from failure to failure without loss of enthusiasm<br />17<br />
  18. 18. OPTIONS: START WITH PRACTICES?<br />Start with practices and then go deeper with principles and values<br />Start with values and principles, install practices later<br />Success is going from failure to failure without loss of enthusiasm<br />18<br />
  19. 19. OPTIONS: HR<br />Agile says “Hire brilliant people, give them what they need and trust them to get the job done”<br />Toyota says “Brilliant process managementis our strategy, we get brilliant results from average people managing brilliant processes”<br />Success is going from failure to failure without loss of enthusiasm<br />19<br />
  20. 20. MORE OPTIONS<br />Investigate the subject area, categorize the tasks and install established best practices<br />Hire experts to analyze the situation and give us the list of good practices to follow<br />Success is going from failure to failure without loss of enthusiasm<br />20<br />
  21. 21. EVEN MORE OPTIONS<br />Go with empiric approach i.e. create environment, conduct many experiments and look the emergent patterns<br />Take immediate directive actions to establish order, look for what happens and adapt action accordingly<br />Success is going from failure to failure without loss of enthusiasm<br />21<br />
  22. 22. INITIAL ACTION PLAN??<br />Too many options … analysis paralysis?!<br />… and there is no even retrospective coherence<br />Socio-psychological picture suggested that the cost of process adoption failures is too high<br />and I hate that hard deadlines …<br />Success is going from failure to failure without loss of enthusiasm<br />22<br />
  23. 23. INITIAL PLAN<br />The best of the best HR strategy<br />One2One with all employees<br />Some basic platform to build process on it<br />Weekly process-adding meetings<br />Training for each principle or practice prior to its adoption<br />Enterprise Transition Scrum<br />Success is going from failure to failure without loss of enthusiasm<br />23<br />
  24. 24. REALITY: HIRING BEST TALENT<br />There is no human resources department<br />There is even no recruiter<br />So let’s recruit a recruiter and<br />In parallel start recruiting people for the most important positions<br />Success is going from failure to failure without loss of enthusiasm<br />24<br />
  25. 25. BEST TALENT: PRE-CRISIS vs. NOW<br />Do you remember pre-crisis hiring challenges?<br />It was awful …<br />Do you think current situation is better?<br />Its much better … but “stars” remain “stars”<br />Success is going from failure to failure without loss of enthusiasm<br />25<br />
  26. 26. BEST TALENT: SOME STATISTICS<br />Project managers success rate is less than 1%<br />Developers success rate is 1-2%<br />Architects success rate is 1%<br />Marketing director success rate is 0% <br />CEO success rate is 0% <br />… …<br />… and the problem is not the money.<br /> Currently we have very very brilliant tech and management gurus<br />Success is going from failure to failure without loss of enthusiasm<br />26<br />
  27. 27. ONE2ONE: WHY WE NEED IT?<br />“No problem can be solved from the same level of consciousness that created it” – Albert Einstein<br />Success is going from failure to failure without loss of enthusiasm<br />27<br />
  28. 28. ONE2ONE: LOGICAL LEVELS<br />Environment<br />Behavior<br />Capabilities<br />Beliefs and values<br />Identity<br />Purpose<br />Success is going from failure to failure without loss of enthusiasm<br />28<br />
  29. 29. REALITY: NO ONE2ONEs<br />One2One with all employees<br />Socio-psychological picture<br />Biggest problems and possible solutions<br />What can I do right now to improve their life<br />“I need 2 months” - Suren<br />“You have just one week” – CEO<br />Success is going from failure to failure without loss of enthusiasm<br />29<br />
  30. 30. REALITY: QUASI-ONE2ONEs<br />Discussions with key people on key problems and key counteractions<br />Success is going from failure to failure without loss of enthusiasm<br />30<br />
  31. 31. REALITY: ONE2ONE REAPPEAR<br />Returned to One2Ones after 6 months<br />Doing it well requires lot of training<br />“The most important thing in communication is hearing what isn&apos;t said.” - Peter Drucker<br />Success is going from failure to failure without loss of enthusiasm<br />31<br />
  32. 32. REALITY: BASIC PLATFORM<br />Standard things: Meetings, wiki, jira, email lists, CI, …<br />It was a real challenge to start doing productive meetings<br />The biggest impediment – no one was on time …<br />Second challenge was politics, huge amount of politics<br />After a month or so the first problem was solved<br />Success is going from failure to failure without loss of enthusiasm<br />32<br />
  33. 33. REALITY: PROCESS-ADDING M.<br />Monday 11:00-11:30<br />All key tech people and managers must attend, everyone else is free to attend<br />Prepare list of the most important problems beforehand<br />4 minutes to very energetic discussion + 1 minute to make decision or arrange the separate meeting<br />During the first few months most of the problems were solved in 4 minutes<br />Success is going from failure to failure without loss of enthusiasm<br />33<br />
  34. 34. REALITY: TRAININGS<br />There was no conference room at that time …<br />Should it have been done anyway?<br />No retrospective coherence, not sure<br />Next time I’ll do!<br /> Currently we have the best workplace and equipment in the industry<br />Success is going from failure to failure without loss of enthusiasm<br />34<br />
  35. 35. ENTERPRISE TRANSITION SCRUM<br />Goal is to improve the enterprise<br />Enterprise transition backlog<br />Gather impediments and initiatives from all teams, prioritize and act<br />Enterprise transition council<br />Weekly iterations<br />Planning, demo, retrospectives<br />PO – CEO, Team, Scrum Master – me<br />Success is going from failure to failure without loss of enthusiasm<br />35<br />
  36. 36. REALITY: ETS<br />At first I couldn’t find people in the company who is able to participate in ETC<br />Decided to do semi-ETS with all key people involved and with 90% of job done by myself<br />After 5 months project managers team was formed and became ETC<br />After 2 more months ETC was restructured. Now it includes less people.<br />After few more months we moved to Kanban.<br />Currently we are about to refactor it again …<br />Success is going from failure to failure without loss of enthusiasm<br />36<br />
  37. 37. REALITY: ETS  RESULTS<br />We have fixed all highest impact impediments, even ones that seemed impossible to deal with a year ago<br />We did aggressive restructuring 3 times<br />It was risky, stressful and required going from failure to failure without loss of enthusiasm.<br />It is really hard!<br />Success is going from failure to failure without loss of enthusiasm<br />37<br />
  38. 38. SUCCESS REQUIRES KNOWLEDGE<br />“To turn really interesting ideas and fledging technologies into a company that can continue to innovate for years, it requires a lot of disciplines” – Steve Jobs<br />Success is going from failure to failure without loss of enthusiasm<br />38<br />
  39. 39. LOT OF KNOWLEDGE: THEORIES<br />Economics<br />Psychology<br />Sociology<br />Math Statistics<br />Theory of complexity<br />Chaos theory<br />Game theory<br />Theory of constraints<br />Neuroscience<br />Computer science<br />Queuing theory<br />Systems thinking<br />NLP<br />Control engineering<br />Maneuver Warfare<br />Success is going from failure to failure without loss of enthusiasm<br />39<br />
  40. 40. MORE KNOWLEDGE<br />Lean - don’t trouble you customer; develop people, then build products; no wasteful work; team and individuals evolve their own practices and improvements; build partners with stable relationships, trust, and coaching in lean thinking; develop teams; go see; spread knowledge; retrospectives; 5 whys; eyes for waste: variability, overburden, non-value-added work, handoff, WIP, delay, multi-tasking, defects, wishful thinking; long-term great engineers; mentoring from manager-teachers; cadence; cross-functional; team room; visual management; entrepreneurial chief engineer; set-based design; create knowledge; long-term; flow; pull; stop & fix; master norms; consensus; …<br />Agile - …, people & project management - …, …<br />Success is going from failure to failure without loss of enthusiasm<br />40<br />
  41. 41. EVEN MORE KNOWLEDGE<br />Marketing<br />Data mining<br />Decision theory<br />Case studies<br />Typical patterns<br />…<br />Success is going from failure to failure without loss of enthusiasm<br />41<br />
  42. 42. SUCCESS REQUIRES COURAGE<br />“Whenever you see a successful business, someone once made a courageous decision” - Peter Drucker<br />“A great leader&apos;s courage to fulfill his vision comes from passion, not position.”- John Maxwell<br />Success is going from failure to failure without loss of enthusiasm<br />42<br />
  43. 43. SUCCESS REQUIRES OPTIMISM<br />“Whether you think you can do a thing or you can&apos;t do a thing, you&apos;re right” Henry Ford<br />Success is going from failure to failure without loss of enthusiasm<br />43<br />
  44. 44. SUCCESS REQ. SELF-CRITISISM<br />&quot;The combination of self-criticism and boundless optimism is the hardest and the most important factor of success&quot; Alan Kay<br />Success is going from failure to failure without loss of enthusiasm<br />44<br />
  45. 45. SUCCESS REQUIRES …<br />Talent, creativity, innovative thinking<br />Dedication, huge overtime<br />Will-power<br />Enthusiasm<br />Energy<br />…<br />and a great piece of luck.<br />Success is going from failure to failure without loss of enthusiasm<br />45<br />
  46. 46. TODAY: HARD DEADLINES?<br />We completed the toughest project 2 times faster with 3 times less resources and with higher quality than competitors<br />Success is going from failure to failure without loss of enthusiasm<br />46<br />
  47. 47. TODAY: PURPOSE<br />Money?<br />&quot;Being the richest man in the cemetery doesn&apos;t matter to me ... Going to bed at night saying we&apos;ve done something wonderful... that&apos;s what matters to me.“ – Steve Jobs<br />“Your ability to learn faster than your competition is your only sustainable competitive advantage.” - Arie de Gues<br />Innova core purpose “To grow culture that continuously improves and breeds outstanding results”<br />Success is going from failure to failure without loss of enthusiasm<br />47<br />
  48. 48. LOVE WHAT YOU DO<br />&quot;The only way to do great work is to love what you do. If you haven&apos;t found it yet, keep looking. Don&apos;t settle. As with all matters of the heart, you&apos;ll know when you find it.“ – Steve Jobs<br />&quot;Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.“ - Albert Schweitzer, Nobel Prize recipient<br />Success is going from failure to failure without loss of enthusiasm<br />48<br />
  49. 49. THANKS<br />from failure to failure<br />49<br />without loss of<br />Success is going<br />enthusiasm<br />

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