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EDUCATION & RESEARCH
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TOP 10 QUALITIES OF A PROJECT MANAGER

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GENERAL GUIDELINES
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CONFIDENTIAL INFORMATION
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This D...
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Course Objectives
• Project Manager
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•
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•...
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PROJECT MANAGER

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Project Manager
A Project Manager is a profes...
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Project Manager
What qualities are most impor...
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Inspires a Shared Vision

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Inspires a Shared Vision
 An effective proje...
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Inspires a Shared Vision
 Visionary leaders ...
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Good Communicator

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Good Communicator
 The ability to communicat...
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Good Communicator
 There is a great deal of ...
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Integrity

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Integrity
 One of the most important things ...
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Integrity
 Leadership motivated by self-inte...
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Enthusiasm

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Enthusiasm
 Plain and simple, we don't like ...
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Enthusiasm
 Enthusiastic leaders are committ...
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Empathy

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Empathy
 What is the difference between empa...
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Empathy
 Empathy, on the other hand, presupp...
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Competence

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Competence
 Simply put, to enlist in another...
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Competence
 Having a winning track record is...
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Ability to Delegate Tasks

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Ability to Delegate Tasks
 Trust is an essen...
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Ability to Delegate Tasks
 Individuals who a...
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Cool Under Pressure

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C...
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Cool Under Pressure
 In a perfect world, pro...
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Cool Under Pressure
 When leaders encounter ...
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Team Building Skills

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Team Building Skills
 A team builder can bes...
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Team Building Skills
 He or she must also kn...
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Problem Solving Skills

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Problem Solving Skills
 Although an effectiv...
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Success for you !
Success is a science; if yo...
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Thank You
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Top 10 qualities of a project manager

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  1. 1. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME TOP 10 QUALITIES OF A PROJECT MANAGER ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  2. 2. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME GENERAL GUIDELINES © (2008) E4ED Technologies & Education. This document contains valuable confidential and proprietary information of E4ED. Such confidential and proprietary information includes, amongst others, proprietary intellectual property which can be legally protected and commercialized. Such information is furnished herein for training purposes only. Except with the express prior written permission of E4ED, this document and the information contained herein may not be published, disclosed, or used for any other purpose. ER/CORP/CRS/LA1007/003 Technologies & Education COPYRIGHT©2007, E4ED
  3. 3. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME CONFIDENTIAL INFORMATION       This Document is confidential to E4ED Technologies & Education. This document contains information and data that E4ED considers confidential and proprietary (“Confidential Information”). Confidential Information includes, but is not limited to, the following:  Corporate and Infrastructure information about E4ED  E4ED’ project management and quality processes  Project experiences provided included as illustrative case studies Any disclosure of Confidential Information to, or use of it by a third party, will be damaging to E4ED. Ownership of all E4ED Confidential Information, no matter in what media it resides, remains with E4ED. Confidential information in this document shall not be disclosed, duplicated or used – in whole or in part – for any purpose other than reading without specific written permission of an authorized representative of E4ED. This document also contains third party confidential and proprietary information. Such third party information has been included by E4ED after receiving due written permissions and authorizations from the party/ies. Such third party confidential and proprietary information shall not be disclosed, duplicated or used – in whole or in part – for any purpose other than reading without specific written permission of an authorized representative of E4ED. ER/CORP/CRS/LA1007/003 Technologies & Education COPYRIGHT©2007, E4ED
  4. 4. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Course Objectives • Project Manager • • • • • • • • • • Inspires a Shared Vision Good Communicator Integrity Enthusiasm Empathy Competence Ability to Delegate Tasks Cool Under Pressure Team-Building Skills Problem Solving Skills • Success ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  5. 5. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME PROJECT MANAGER ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  6. 6. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Project Manager A Project Manager is a professional in the field of project management. Project managers can have the responsibility of the planning, execution, and closing of any project, typically relating to construction industry, architecture, computer networking, telecommunications or software development. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  7. 7. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Project Manager What qualities are most important for a project leader to be effective? • Over the past few years, the people at ESI International, world leaders in Project Management Training, have looked in to what makes an effective project leader. • With the unique opportunity to ask some of the most talented project leaders in the world on their Project Leadership courses ESI have managed to collect a running tally on their responses. • Below are the top 10 in rank order according to frequency listed. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  8. 8. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Inspires a Shared Vision ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  9. 9. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Inspires a Shared Vision  An effective project leader is often described as having a vision of where to go and the ability to articulate it.  Visionaries thrive on change and being able to draw new boundaries.  It was once said that a leader is someone who "lifts us up, gives us a reason for being and gives the vision and spirit to change." ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  10. 10. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Inspires a Shared Vision  Visionary leaders enable people to feel they have a real stake in the project.  They empower people to experience the vision on their own.  According to Bennis "They offer people opportunities to create their own vision, to explore what the vision will mean to their jobs and lives, and to envision their future as part of the vision for the organization. “ (Bennis, 1997) ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  11. 11. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Good Communicator ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  12. 12. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Good Communicator  The ability to communicate with people at all levels is almost always named as the second most important skill by project managers and team members.  Project leadership calls for clear communication about goals, responsibility, performance, expectations and feedback. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  13. 13. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Good Communicator  There is a great deal of value placed on openness and directness.  The project leader is also the team's link to the larger organization. The leader must have the ability to effectively negotiate and use persuasion when necessary to ensure the success of the team and project.  Through effective communication, project leaders support individual and team achievements by creating explicit guidelines for accomplishing results and for the career advancement of team members. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  14. 14. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Integrity ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  15. 15. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Integrity  One of the most important things a project leader must remember is that his or her actions, and not words, set the modus operandi for the team.  Good leadership demands commitment to, and demonstration of, ethical practices.  Creating standards for ethical behavior for oneself and living by these standards, as well as rewarding those who exemplify these practices, are responsibilities of project leaders. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  16. 16. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Integrity  Leadership motivated by self-interest does not serve the well being of the team.  Leadership based on integrity represents nothing less than a set of values others share, behavior consistent with values and dedication to honesty with self and team members.  In other words the leader "walks the talk" and in the process earns trust. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  17. 17. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Enthusiasm ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  18. 18. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Enthusiasm  Plain and simple, we don't like leaders who are negative - they bring us down.  We want leaders with enthusiasm, with a bounce in their step, with a can-do attitude.  We want to believe that we are part of an invigorating journey - we want to feel alive.  We tend to follow people with a can-do attitude, not those who give us 200 reasons why something can't be done. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  19. 19. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Enthusiasm  Enthusiastic leaders are committed to their goals and express this commitment through optimism.  Leadership emerges as someone expresses such confident commitment to a project that others want to share his or her optimistic expectations.  Enthusiasm is contagious and effective leaders know it. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  20. 20. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Empathy ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  21. 21. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Empathy  What is the difference between empathy and sympathy? Although the words are similar, they are, in fact, mutually exclusive.  According to Norman Paul, in sympathy the subject is principally absorbed in his or her own feelings as they are projected into the object and has little concern for the reality and validity of the object's special experience. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  22. 22. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Empathy  Empathy, on the other hand, presupposes the existence of the object as a separate individual, entitled to his or her own feelings, ideas and emotional history.  As one student so eloquently put it, "It's nice when a project leader acknowledges that we all have a life outside of work." ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  23. 23. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Competence ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  24. 24. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Competence  Simply put, to enlist in another's cause, we must believe that that person knows what he or she is doing.  Leadership competence does not however necessarily refer to the project leader's technical abilities in the core technology of the business.  As project management continues to be recognized as a field in and of itself, project leaders will be chosen based on their ability to successfully lead others rather than on technical expertise, as in the past. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  25. 25. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Competence  Having a winning track record is the surest way to be considered competent.  Expertise in leadership skills is another dimension in competence.  The ability to challenge, inspire, enable, model and encourage must be demonstrated if leaders are to be seen as capable and competent. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  26. 26. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Ability to Delegate Tasks ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  27. 27. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Ability to Delegate Tasks  Trust is an essential element in the relationship of a project leader and his or her team.  You demonstrate your trust in others through your actions - how much you check and control their work, how much you delegate and how much you allow people to participate. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  28. 28. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Ability to Delegate Tasks  Individuals who are unable to trust other people often fail as leaders and forever remain little more that micro-managers, or end up doing all of the work themselves.  As one project management student put it, "A good leader is a little lazy." An interesting perspective! ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  29. 29. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Cool Under Pressure ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  30. 30. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Cool Under Pressure  In a perfect world, projects would be delivered on time, under budget and with no major problems or obstacles to overcome.  But we don't live in a perfect world - projects have problems.  A leader with a hardy attitude will take these problems in stride. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  31. 31. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Cool Under Pressure  When leaders encounter a stressful event, they consider it interesting, they feel they can influence the outcome and they see it as an opportunity.  "Out of the uncertainty and chaos of change, leaders rise up and articulate a new image of the future that pulls the project together." (Bennis 1997)  Remember - never let them see you sweat. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  32. 32. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Team Building Skills ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  33. 33. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Team Building Skills  A team builder can best be defined as a strong person who provides the substance that holds the team together in common purpose toward the right objective.  In order for a team to progress from a group of strangers to a single cohesive unit, the leader must understand the process and dynamics required for this transformation. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  34. 34. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Team Building Skills  He or she must also know the appropriate leadership style to use during each stage of team development.  The leader must also have an understanding of the different team players styles and how to capitalize on each at the proper time, for the problem at hand. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  35. 35. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Problem Solving Skills ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  36. 36. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Problem Solving Skills  Although an effective leader is said to share problem-solving responsibilities with the team, we expect our project leaders to have excellent problem-solving skills themselves.  They have a "fresh, creative response to here-and-now opportunities," and not much concern with how others have performed them. (Kouzes 1987) ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  37. 37. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Success for you ! Success is a science; if you have the conditions, you get the result. ER/CORP/CRS/LA1007/003 COPYRIGHT©2007, E4ED Technologies & Education
  38. 38. EDUCATION & RESEARCH WE ENABLE YOU TO LEVERAGE KNOWLEDGE ANYWHERE, ANYTIME Thank You “The contents of this document are proprietary and confidential to E4ed Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of E4ed Technologies Ltd.” “© 2008 E4ed Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to E4ed Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of E4ed Technologies Ltd.” ER/CORP/CRS/LA1007/003 Technologies & Education COPYRIGHT©2007, E4ED
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