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Sometimes our light goes out But is blown into  flame by another human being. Each of us owes deepest thanks To those who have rekindled this light
 

Sometimes our light goes out But is blown into flame by another human being. Each of us owes deepest thanks To those who have rekindled this light

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    Sometimes our light goes out But is blown into  flame by another human being. Each of us owes deepest thanks To those who have rekindled this light Sometimes our light goes out But is blown into flame by another human being. Each of us owes deepest thanks To those who have rekindled this light Document Transcript

    • Acknowledgement "Sometimes our light goes out But is blown into flame by another human being. Each of us owes deepest thanks To those who have rekindled this light" No work is a single man’s effort. Cooperation, guidance and coordination are required at various levels for the successful completion of a project. I take this opportunity to express my gratitude to all those people who have been instrumental in successful completion of my project. I am particularly indebted to Mr.shashi mohan sharma (branch manager, bank of rajasthan ltd.) for them helpful guidance, comments and suggestions on earlier reports and throughout my project. I am also grateful to the respondents who filled my questionnaires and helped me in gaining an insight of “bank of rajasthan limited as a brand in the Indian market. Their enthusiastic feedback has given my project a direction. All errors, if any, in the project are my sole responsibilities I would also like to express my gratitude towards my parents and friends, who have always been my source of inspiration and motivation. (BHOMA RAM)
    • Industry Snapshot The antiquated Indian banking system has its roots in the nineteenth century. The character and structure of the system has, however, changed substantially since 1969, when the major banks were nationalized. Prior to nationalization, banking was concentrated in urban areas. It was clear that a better banking system was needed to promote the economic goals of the new Indian state. Rural markets for industrial goods could not be developed so long as money lenders, charging usurious rates of interest, were the main source of rural credit. Moreover, the 'green revolution' depended on farmers finding substantial sources of credit to pay for fertilizers and hybrid seeds. Since the mid-1970s, there has been a spectacular growth in the spatial distribution of bank branches and in the size of their deposits and advances. According to experts in banking this transformation has no parallel anywhere in the world. After nationalization, there was also a change in recruitment policy. For the first time, the doors of the banks were opened to everyone, irrespective of family status, caste, community, religion or gender. Recruitment was placed on a more systematic basis, with merit assessed by aptitude tests conducted by an external agency in a relatively impartial manner. As the size of the banking sector increased, the industry became difficult to manage. Computer technology offered a possible solution. In India, a small number of industrial houses and a few educational, research and development institutions started using computers in the early 1960s. During the late 1960s and 1970s, service-oriented industries such as airlines, railways and insurance companies introduced computers to 'improve their functioning' and 'to provide better customer service’. Banks in India did not, however, introduce computers on a large scale because of the fear that these would result in retrenchment and unemployment. For a long time Indian banks faced very little competition and operated in a protected economy. Thus no long-term policy or perspective for the banking sector was formulated: it was simply treated as part of the public sector. This is now changing. Well-computerized foreign banks are beginning to compete seriously with the nationalized banks. They aim at a profitable and wealthy part of the market and, in contrast to the nationalized banks, do not
    • recognize any social responsibilities to small account holders or to a rural and semi-urban clientele. The banking and financial services Industry in India is in a state of inevitable and rapid transition. The market for banking products and services has become more competitive than ever before. With the steady fall in interest rates over the last two years, customers are looking for alternate avenues for savings and investments such as pension funds, mutual funds, life insurance products etc. Furthermore, interest margins and hence revenue opportunities have become very thin driving banks and financial services companies to look for lending opportunities where intrinsically the delinquency rates on loans are low and where the risk can be spread across a large base of customers. Simultaneously, a rapidly growing middle class, with an enormous appetite to borrow from Banks for a better lifestyle, has given banks and financial services companies an opportunity like never before to finance the demand side of the Economy. The multinational banks and some of the new private sector banks in the country have seized the opportunity very well. The public sector banks and the old private sector banks, who command over 80% market share in the banking industry, must seize the opportunity in a big way and respond aggressively to market demands if the growth in Retail Banking has to be accelerated in the country. To be successful in Retail Banking, banks will need to revamp their business model to (a) build a large volume, highly scalable operation, (b) package and deliver products rapidly in a dynamic market, (c) leverage effectively on multiple delivery channels (branch, internet, ATMs etc.) with a view to contain the cost of operations (d) build collaborative relationships with providers of related financial products and services and move towards converting the network of bank branches into ‘financial supermarkets’.
    • Banking sector in India is devided in Central Bank Reserve Bank of India Nationalized State Bank of India · Allahabad Bank · Andhra Bank · Bank Banks of Baroda · Bank of India · Bank of Maharashtra · Canara Bank · Central Bank of India · Corporation Bank · Dena Bank · Indian Bank · Indian Overseas Bank · Oriental Bank of Commerce · Punjab & Sind Bank · Punjab National Bank · Syndicate Bank · Union Bank of India · United Bank of India · UCO Bank · Vijaya Bank · IDBI Bank Private Banks Axis Bank · Bank of Rajasthan · Bharat Overseas Bank · Catholic Syrian Bank · Centurion Bank of Punjab · City Union Bank · Development Credit Bank · Dhanalakshmi Bank · Federal Bank · Ganesh Bank of Kurundwad · HDFC Bank · ICICI Bank · IndusInd Bank · ING Vysya Bank · Jammu & Kashmir Bank · Karnataka Bank Limited · Karur Vysya Bank · Kotak Mahindra Bank · Lakshmi Vilas Bank · Nainital Bank · Ratnakar Bank · SBI Commercial and International Bank · South Indian Bank · Tamilnad Mercantile Bank Ltd. · YES Bank Multinational ABN AMRO Bank, Abu Dhabi Commercial Bank, ANZ Banks in India Grindlay Bank, Bank of America, Bank National Paris, CITI Bank China Trust Commercial Bank, Hong Kong & Shanghai Banking Corporation, Standard Chartered Bank, Taib Bank Regional Rural South Malabar Gramin Bank Banks Services NEFT · CashTree · Cashnet
    • Introduction Overview- The Bank of Rajasthan Ltd., a leading Private Sector Bank, having branches all over India with prominent presence in Rajasthan having specialised forex and Industrial finance branches. The Bank is committed to the highest level of customer satisfaction through personalised and efficient services. LOGO The logo consists of the historic Victory Tower of Chittorgarh,( Rajasthan) the rising sun and sand-dunes in a circular shape of coin. The Victory Tower, a symbol of warrior land of Rajasthan where the Bank was founded. The Tower denotes the supremacy, the splendor and being outstanding . The rising Sun symbolises hopes, unlimited scope for progress and growth. The Sand Dunes represent the state of Rajasthan where the Bank came in to being.The Coin denotes economic activity, particularly banking.
    • Origin & Growth The Bank Of Rajasthan Ltd. was established at Udaipur, the city of lakes in Rajasthan on the auspicious day of Akshya Tritiya on May 8, 1943. The credit for the birth of the Bank goes to, the then finance minister of the erst-while Mewar Government, late Shri Rai Bahadur P.C. Chatterji, who persuaded the Mansingka brothers of Bhilwara for establishing a joint stock bank with its registered Office at Udaipur. The Bank was established with an initial capital of Rs.10.00 lacs. Late Seth Shri Govind Ram Seksaria, an eminent Industrialist of the country, was the founder Chairman. The first Broad of Directors comprised such men of eminence as Shri Rai Bahadur Seth Rameshwarlal Ji Duduwala, Seth Shri Subhhag Mal Ji Lodha besides the Mansighka brothers, Seth Shri Pusa Lalji Mansighka and Seth Shri Damodar Lal ji Mansighka. The other members of the board were Major Rajadhiraj Amar Singhji of Banera and the then Accountant General of Mewar, Rai Bahadur lala Sukhdayalji. In line with the contemporary practice of naming the bank after the location or princely state, the suggested names for the bank were Bank of Mewar State or Bank of Udaipur. The promoters, being very clear in their vision, expressed the view that the word 'Rajasthan' will be more advantageous in future for expanding activities in other princely states since under the new constitution grouping of the then local princely states was expected under one umbrella. As now is history, the individual princely states were merged under the final name for the state - Rajasthan. The naming of the bank, The Bank of Rajasthan Ltd., glaringly reflected the foresight of the promoters
    • Landmark • In the year 1948, the Bank was included in the second schedule by the Reserve Bank of India. • In 1955, the Bank was given license under Section 22 of Banking Regulation Act,1949 by the Reserve Bank Of India (RBI). • The Bank was among the first banks to take banking at the door step of customers by introducing the concept of mobile branches, when it opened its first mobile branch in Jaipur on 5th August, 1960. • The Bank received license to deal in foreign exchange in 1973 from the RBI. • The Bank was among the first banks in the private sector to have been assigned Lead Bank responsibility which it shared with an associate of State Bank of Bikaner & Jaipur in Udaipur District. • The Bank became one of the earliest banks in private sector sponsoring any rural (Gramin) bank, when it established the Mewar Anchlik Gramin Bank in Udaipur District in Rajasthan on 26th January, 1983. • In 1993, the Bank received authority to deal as class-I merchant Banker.
    • • The currency chest of the Bank was also started in the year 1993 . • Bank's 1st, 100th, 200th and 300th branches were opened in the year 1943, 1973, 1980 and 1997 at Bhilwara, Barmer, Jodhpur(Sardarpura) and Cochin respectively. • The bank achieved a unique distinction when its C-scheme, Jaipur branch qualified for ISO-9002:94 certification (quality system certified) by DET NORSKE VERITAS (DNV) LONDON U.K in 1997. The Bank started its first ATM services in the series of Quality services to its customers at C- Scheme Jaipur branch from 1st July 1998 .
    • MANAGEMENT TEAM Shri Narendra Kumar Agrawal - Addl. Vice President (Credit) Shri Surendra Chelawat - Addl. Vice President (Central Office,Jaipur) Shri Rajneesh Kumar Agrawal - Company Secretary (Addl.Vice President) Shri Kailash Chandra Sharma - Principal (Staff College) Shri Mahendra Mohan Gupta - Sr.Asstt.Vice President (Asset Mgmt.& Law) Shri Suresh Kumar Nainani - Sr. Asstt.Vice President (op&bd) Shri Bhagwan Sahay Gupta - Sr.Asstt.Vice President (Dmat-GI-Franking- Mut.Fund,On-line Trading) Shri Om Prakash Tela - Sr.Asstt.Vice President (Credit) Shri K.M. Garg - Sr.Asstt.Vice President (AMD & Law,Accounts & Taxation) Shri Ganpat Raj Singhvi - General Manager (P&HRD & Corporate Office ) Shri Kishore Kumar Khandelwal - Dy. General Manager (Exec.Secretary to the M.D.) Shri Pradeep Kumar Agrawal - Dy.Gen.Manager (Cap.Raising & Equ.Dilution) Dr. Navratan Mal Bachhawat - Asstt.Vice President-II (Prio.Sect.& Retail Bank'g) Shri Sudershan Khabya -Asstt.Vice President- II (Law and Recovery) Shri Bal Kishan Goyal - Asstt.Vice President-II (Inspection & Audit)
    • Shri Shakti Prasad Mohanty - Asstt.Vice President-II (Info.Tech.) Shri Gajanand Gupta - Asstt.Vice President-II (Credit) Shri Brij Mohan Gupta - Dy.Gen.Manager (Treasury & Investment) Shri Suresh Chand Jain - Dy.Gen.Manager (Branch Expansion & Premises) Shri Sunil Gehlot - Dy.Gen.Manager (C.O.Administration) Regional Heads Mumbai Region - Shri Ved Prakash Goyal - Addl.Vice President Kota Region – Shri Prem Chand Ajmera - Sr.Asstt.Vice President Bikaner Region – Shri Mali Ram Sharma - Sr.Asstt.Vice President Kolkata Region – Shri Dinesh Kumar Garg - Sr. Asstt. Vice President Bangalore Region - Shri Gopal Narain Mathur - Sr. Asstt.Vice President Jodhpur Region – Shri Uttam Chand Agarwal - Sr. Asstt.Vice President Jaipur Region - Shri Bajrang Bahadur Pandey - Sr. Asstt. Vice President Bhilwara Region - Shri Bharat Singh Panwar - Asstt.Vice President-III Delhi Region - Shri Harish Kumar Sharda – Asstt.Vice President-II Chandigarh Region - Shri Rajinder Singh Kohli - Asstt. Vice President-II Udaipur Region – Shri Shiv Charan Maheshwari - Asstt.Vice President-II Indore Region - Shri Om Prakash Samaria – Asstt.Vice President-II OUR BUSINESS
    • The Bank of Rajasthan, with its stronghold in the state of Rajasthan, has a nationwide presence, serving its customers with a mission of " together we prosper " engaging actively in Commercial Banking, Merchant Banking, Auxiliary services, Consumer Banking, Deposit & Money Placement services, Trust & Custodial services, International Banking, Priority Sector Banking, Depository. Board of Directors
    • Shri Niraj Tayal Shri P. N. Bhandari Shri Maghraj Calla Shri K. N. Bhandari Shri Ved Prakash Khurana Shri Pran M. Aggarwal Shri Sanjay Kumar Tayal Shri K.G. Kurian Shri Vipul Dhirajlal Mehta Shri Shekhar Bhatnagar Shri A. Madhavan Shri S.B. Mathur Shri P.L.Ahuja- Managing Director & CEO Vision, Mission & Value
    • VISION Technologically Strong Financially Sound All India Presence Personalized Services Value Maximization Employee Satisfaction Skill Maximization. MISSION Be the Most Preferred Bank Leveraging Technology Develop Lifelong Relationship With Customers & Create Value for Employees and Stakeholders. VALUES " Together We Prosper" Quality Banking
    • The bank has achieved the certification (ISO 9002:94) in Standardization in its services at C- Scheme Branch, Jaipur QUALITY POLICY To believe in total customer satisfaction by providing them, the value added quality services right time, first time every time QUALITY OBJECTIVES • To promote customers focus amongst employees; • To continuously assess customers' needs and work for enhanced customer satisfaction; • To follow established procedures and work instructions; • To implement effective control systems for prevention of errors/frauds; • To continuously train people to upgrade knowledge, skills and orient attitudes to motivate them to achieve excellence. • To work systematically and promptly for effective and efficient services comparable with best of benchmarks in banking • To maintain safe, clean and healthy environment; • To review the system & procedure continuously by Business Process Re-engineering. Product & Services
    • DEPOSIT & MONEY PLACEMENT SERVICES 1. Saving Bank Account "Savings Bank Account " is deposit providing any time liquidity with interest earnings. Question Answer Who can open An Individual singly or jointly, HUF, Trust, Societies, Associations the account? etc. can open a savings bank account with a prescribed minimum balance. A minor who has attained the age of 10 years can also open a savings bank account independently. Facility The account under the scheme facilitates acceptance and withdrawal of deposits in and making payment by cheques. Interest Attract interest , presently @ 3.5% p.a. paid at half yearly interval Tax Deduction No at Source. Standing Accepted Instruction. Nomination. Accepted Transferability Available within Bank's Branches. option 2. CURRENT DEPOSITS ACCOUNTS "Current Deposit Account " is demand deposit and is meant for businessmen, firms, companies, corporations, trusts and individuals with no restriction on number of drawals.
    • Question Answer Who can open An Individual singly or jointly, Sole proprietary business concern the account ? ,Partnership or joint stock Company, HUF firms, Limited Companies, Trusts, Association, Local Bodies, Societies, Executors and Administrators, Govt./Semi Govt. Undertakings, Agents on behalf of principal etc. can open the account under the scheme with a prescribed minimum balance. Interest No interest payable Nomination Accepted in the accounts of individual(s) and sole-proprietorship concerns only. Standing Accepted Instruction Transferability Available within Bank's Branches option Factsheet
    • For 61 years, it has been our endeavor to achieve the growth on consistent basis (see Table). With 457 branches nationwide, 1 extension counters and 5 service branches, the Bank is the largest private sector bank in North India. Our Growth over Five Decades: (Rs.in Millions) Dec.50 Dec.60 Dec.70 Dec.80 Mar.90 Mar.200 4 Deposits 15.05 53.63 196.05 1256.4 7204.3 74058.9 8 9 Advance 4.96 26.33 115.44 720.06 3642.3 24316.3 s 1 Capital 0.52 0.92 2.00 3.00 17.50 1075.7 Reserves 0.18 0.80 2.31 8.42 82.55 2219.1 No.of 21 36 70 210 274 354 Branche s *including Capital Reserve Features of BOR Tax Savings Term Deposit Account – 2008 (BTSTD account - 2008)
    • Name of Account "BOR Tax Savings Term Deposit Account - 2008 (BTSTD account - 2008)" Eligibility Individuals - Singly or jointly (Jointly by two adults or one adult and one minor payable only to either or survivor)/ Hindu Undivided Family (HUF) for domestic as well as NRO accounts. Minimum & Minimum Rs. 100/- or multiple thereof subject to a Maximum Deposit Maximum of Rs. 1.00 lacs per year. Amount Interest Rate These Deposits will carry interest @ 9.50% presently (w.e.f.21/07/2008) . The change in interest rate of these deposits will be advised separately alongwith the change in interest rates on normal deposits. Benefit of additional interest to staff members and Senior Citizens will be allowed as in existing scheme. Payment of Interest Interest may be paid either on maturity or on quarterly/monthly basis as per option given by the depositor. Period of Deposit The deposit will be accepted for a fixed term of 5 years commencing from the date of the receipt. Note: In the event of death of the depositor/ joint depositors the nominee will be entitled to encash the Term Deposit at any time before or after the maturity. In case of such payment before maturity the rate of interest payable will be the rate applicable on the date of deposit for the period for which the deposit has actually run.
    • Tax Benefit Deposit will be treated as an investment U/s 80(C) within an overall limit for investment of Rs. 1.00 lacs p.a. and will be available to the first named person in case of deposits in joint names. TDS TDS will be deducted as in case of other term deposit accounts Nomination facility Nomination facility will be available as in case of normal deposit accounts. However, no nomination shall be made in respect a term deposit held by or on behalf of a minor. Pledge of term deposit The term deposit shall not be pledged for securing a loan or overdraft or as security for any other asset or as primary or collateral security. Special Condition 1. The term deposit receipt shall bear the name, address, permanent account number and signature of the assessee depositor. 2. The term deposit can be transferred from one branch to another branch of the bank but it can not be transferred to another bank. 3. In case no instruction for renewal on maturity are given by the depositor/assessee the renewal wll be done treating the deposit as a normal Term Deposit. Deposit Scheme
    • Rates of Interest on Term Deposits (Domestic) w.e.f 25.08.2008(Rate in % p.a) Rate of Annualized Yield at the minimum stage of PERIOD Interest the slab 7 Days to 14 Days* 4.00% 4.00% 15 Days to 45 Days 5.25% 5.25% 46 Days to 90 Days 5.50% 5.50% 91 Days to 120 Days 6.00% 6.00% 121 Days to 179 Days 8.00% 8.00% 180 Days to 364 Days 9.00% 9.10% 1 year to 2 years 10.60% 10.85% Above 2 years to 3 years 9.50% 10.33% Above 3 years 9.25% 10.52% • Minimum Rs. 1.00 Lacs • Additional interest @ 0.35% over the normal rate for maturity period of 1 year to 2 years and @ 0.50% over the normal rate for other maturity periods will be given to resident senior citizens.
    • • Additional interest @ 1.00% over the normal rate will be given to members / retired members of staff. However, in case of senior citizens who are also retired members of staff, only the benefit of 1.00% additional interest payable in capacity of retired member of staff will continue. • Penalty for premature payment as well as premature renewal of term deposits accepted and renewed on or after 04.12.2006 will be charged in the form of interest @ 1.00% below the rate applicable for the period for which the deposit has remained with the Bank as per Circular No. 58/Dep/20/8121/2006 dated 02.12.2006. Other terms and conditions stated in the previous circular remain the same. • It may further be noted that above mentioned rates of interest are not applicable on Interbank deposits. Branches are advised to approach T&I Deptt. for acceptance / placement of inter bank deposits and should continue to be guided by circular No. 51/Dep/15/5609/99 dated 14.12.1999 for such deposits. Branches are advised to approach Shri B.S. Gupta, Product Head(Deposits), Corporate Office, Mumbai for quoting / bidding higher interest rates on bulk deposits of Rs. 50 lacs & over. However, in cases where the deposits have been accepted at rates higher than the card rates, the interest in case of premature payment should be paid at the applicable card rate for the period for which the deposit has actually run with penalty as applicable and higher preferential rate should not be paid. Commercial banking :
    • To trade and industry :- To meet different needs of the customer, the Bank provides various services (illustrative only, conditions apply). Fund Based :- 1. Overdrafts in Current Accounts (O.D.) 2. Cash Credits (C.C.) 3. Loans 4. Bills purchase (BP) and Usance Bills Discounted (UBD) 5. Packing Credit Loans (PCL) 6. Foreign Bills purchase and Discounted (FBD/FUBD) 7. Import/Export Loans 8. Credit Facility to SMEs Sector Non-Fund Based 1. Letter of Guarantee (L.G.) 2. Letters of Credit (L.C.) 3. Deferred Payment Guarantees (DPG) Loan
    • Loans are provided against term deposits of the Bank, Govt. & stock exchange securities, and for the purchase of machinery, consumer durables, houses, vehicles etc. Loans are repayable on instalments basis. Special schemes on attractive terms & condtions are in operation for purchase/ construction/repairs of houses to all, and vehicle loans / equipment finance to doctors and other professionals. :------ RATES OF INTEREST on various types of credit facilities (subject to change from time to time) Benchmark Prime Lending Rate (BPLR) (w.e.f. 01.08.2008) 16.00% Housing Loan to individuals (Under Fixed/ Floating Interest Rate Scheme) (w.e.f. 01.08.2008) Rate of Interest upto Rs. 30.00 lac Repayble Upto 5 Years Above 5 YearsAbove 10 YearsAbove 15 Years Upto 10 Years Upto 15 Years Upto 20 Years Rate of Interest (Fixed) 12.50 % 12.75 % 13.00 % 13.50% (Floating) 11.50( RPLR +11.75 ( RPLR +12.00( RPLR +12.50 ( RPLR + 1.50) % 1.75) % 2.00) % 2.50) % Rate of Interest above Rs. 30.00 lac
    • Repayble Upto 5 Years Above 5 YearsAbove 10 YearsAbove 15 Years Upto 10 Years Upto 15 Years Upto 20 Years Rate of Interest (Fixed) 13.00 % 13.50% 14.00% 14.50% (Floating) 12.00( RPLR +12.50 ( RPLR +13.00( RPLR +13.50 ( RPLR + 2.00) % 2.50) % 3.00) % 3.50) % Consumer Loan(Personal Loan)(w.e.f. 01.08.2008) 19.00 % (3% + BPLR) Vehicle/Car Loan (4-Wheelers) (w.e.f. 01.08.2008) • For Salaried individuals (Govt. PSU & other reputed16.50 % companies) & for Doctors & other Professionals. (0.50% +BPLR) • For Self employed & other individuals not classified 17.00 % otherwise (1.00%+BPLR) Education Loan (w.e.f. 01.08.2008) 16.00 % OTHER CHARGES : Home Loan: 1. Processing Charges: (a) Loan Upto Rs. 2.00 Lacs 0.50 % of sanctioned Loan Amount (b) Loan Over Rs. 2.00 Lacs 1.00% of sanctioned
    • Loan Amount 2. Foreclosure Charges 2% of prepaid Amount Consumer Loan: Processing Charges: 2.00% of sanctioned Loan Amount Foreclosure Charges 2% of prepaid Amount Vehicle Loan: Processing Charges: 1.00% of sanctioned Loan Amount Foreclosure Charges 5% of prepaid Amount CREDIT FACILITY TO SME SCHEME 1. SME Includes:- I. Tiny Industries:- having investment in plant and machinery up to Rs. 25.00 lac. II. Small Scale Industry:- having investment in plant and machinery up to Rs. 100.00 lac and Rs. 500.00 lac in certain specified items under hosiery, hand tools, drugs, pharmaceuticals and stationary items and sports goods or any other as may be notified by the Central Govt. from time to time as eligibility criterion for SSIs. III. Medium Enterprises:- having investment above SSI ceiling (i.e. Rs. 100.00 or Rs. 500.00 lac as above) and up to Rs. 1000.00 lac in plant and machinery.
    • IV. Small Service & Business Enterprises:- Industries related service and business enterprises with investment up to Rs. 10.00 lac in fixed assets excluding land and building are eligible for benefits of SSI Sector.2. Processing of Application:- Application received in the prescribed format (complete in all respect) will be disposed off as under I. Up to loan of Rs. 25000.00 ------ Within One Week. II. Above Rs. 25000.00 and up to Rs, 50000.00 -- Within Two Weeks III. Above Rs. 50000.00 ---- Within Three Weeks. 3. Collateral Security :- Loans up to Rs. 5.00 lac can be considered without collateral security provided the applicant has good track record and financial position. 4. Composite Loan:- Composite Loan can be sanctioned up to Rs. 100.00 lac for SSI units. 5. Rate of Interest:- i. Up to Rs. 2.00 lac. -- 11.00% ii. Above Rs. 2.00 lac -- 11.50% to Rs. 10.00 lac iii. Above Rs. 10.00 lac to Rs. 100.00 lac-- In the range from BPLR ( The BPLR w.e.f. 01.07.2008 @ 15.00% ) to BPLR + 2% (As per Credit rating of borrower as per rules of Bank) Note:- Rate of interest is subjected to change from time to time. Debt Restructuring Mechanism : Small and Medium Enterprises (SMEs) 1. SME Includes :- Tiny Industries, Small Scale Industries (SSI), Medium Industries (ME) and Small Service & Business Enterprises. 2. Eligibility Criterion :-
    • Following viable or potentially viable SMEs are eligible a) All non-corporate SMEs irrespective of the level of dues to bank. b) All corporate SMEs, which are enjoying credit facilities from a single bank, irrespective of the level of dues to the bank. c) All corporate SMEs, which have funded and non-funded outstanding up to Rs.10 Crores under multiple / consortium banking arrangement. Accounts involving fraud and malfeasance and / or classified, as "Loss Assets" will not be eligible for restructuring under these guidelines. 3. Viability criteria :- The unit should become viable in 7 years and the repayment period for restructured debt shall not exceed 10 years. 4. Restructuring Parameters :- a. Minimum ROCE (Return on Capital Employed) equivalent to 5 years G. Sec. + 3%. b. Minimum Average DSCR (Debt Service Coverage Ratio) should be more than 1.25 and in every year it should be more than 1. c. Benchmark gap between IRR (Internal Rate of Return)
    • and COF (Average Cost of Funds) should be at least 1%. 5. Implementation Period :- 60 days from date of receipt of request / reference. 6. Extent of Relief / Concession / Sacrifice :- Interest not below the ceilings mentioned as under.
    • Working Capital Interest 1.5% below the contracted rate. Funded Interest Term Loan Interest Free. Working Capital Term Loan Interest 1.5% below the contracted rate. Term Loan Concession in Interest not more than 2% (not more than 3% in case of tiny / decentralized sector units) below the contracted rate. Additional Loan / Contingency Loan Assistance Interest not below 1.5% from BPLR of Bank
    • In no case sacrifice in principal and simple interest shall be considered. Note:- Rate of interest is subjected to change on review of company's performance and the prevailing interest rate scenario after every 3 years from the date of sanction. CREDIT FACILITIES The Bank has variety of credit schemes specially suitable to individuals based on the needs, personal repayment capacity (illustrative only, conditions apply). To Individual etc apart from credit facility to trade, industry, export and priority sector
    • 1. Housing Finance : It is provided to an individual singly/jointly for the purpose of construction of house/ purchase of ready built house/land / extension of existing house/ repair of house. The amount of finance depends upon the repayment capacity of the applicant. (Salient Features) 2. Car Finance : It is provided to an individual singly/jointly, firms etc. for the purchase of new brand car for the purpose of personal/ professional/ business needs. The amount of finance depends upon the repayment capacity of the applicant. 3. Loan for consumer durables : It is provided to an individual singly/jointly, firms etc.
    • NOTE: ON ALL ABOVE LOANS, THE INTEREST IS CHARGED ON REDUCING BALANCE METHOD. Finance concept :- Finance is the blood of business. It is as important for industry and commerce as lubricant for wheels, marrow for bones and blood for arteries. In modern times, no trade, industry or commerce can operate its activities without finance. Finance is needed for establishing, developing and operating the business efficiently. Without proper financing, even the best project remains a futile exercise and if the project is put in to operation, later on many problem crop up in its execution and control. Actually, sometimes it is not the inadequate finance that is the cause of failure of a business, but the mismanagement of resources that is ultimately responsible for it. The survival and growth of a firm is possible only if it is utilizes its funds in a optimal manner. Therefore, it is correct to say that without adequate finance no business can survive and without efficient financial management no business can prosper and grow. Hence, the success of a business depends on proper supply of finance and its efficient management. Bank of rajasthan limited provides the loan. These are given below:- (1) mortgage loan :-
    • first of all, before providing the mortgage loan, we calculate the rating (as prescribed structure which is provided the bank). If the customer rating is more than 50 than it is considered that loan can issue by the bank. After then we calculate the average income of last of two year and divide by the 12 for getting monthly income. After getting monthly income,it is considerd that loan payment capacity is fifty percent,then it is decided that how many loan should be issued. The rating Performa is as follows : Mortgage loan scheme against property for individual 1. Eligibility :- individuals( against self property/ properties or property/ properties owned by his spouse, children) HUF concern (against self owned property/ properties or property /properties by owned by karta, major coparceners, his /her their spouse, children) 2. Amount :- maximum loan up to rs.100 lacs. Additional advance against same property can be allowed to same or other party if there is suuffcient residual value i.e. remaining value after advance against mortgage loan is sufficient to take of other advance. Property where housing loan is already availed can also be considerd for loan under this scheme if residual value is sufficient and eligibility criterion is complied with. 1. Purpose :- personal needs. 2. Nature of advance : by way of loan or overdraft 3. Security :- equitable mortgage of the property for which the advance is sanctioned. It includes: a) residential /commercial immovable property ; b) free hold land (vacant plot);
    • c) leasehold land (vacant plot) subject to permission of lessor (viz. respective municipal corporation, development authority etc.) is obtained d) leased/ rented property provided owner & lessee/ tenant agree for assignment of lease income/ rent in favour of bank for direct receipt of the same in the loan/ OD a/c. 4. Guarantee :- personal guarantee/ guarantee of owner (s) of the (in case property is owned & occupied by person other than the borrower / applicant ). In case of HUF- personal guarantee of karta, major coparceners. 5. interest :- For overdraft : variable, at 1% above BPLR(monthly rests) irrespective of sanctioned amount i.e. 14.5 % at present . For loan :- fixed at BPLR (monthly rests) irrespective of sanctioned amount i.e. 15% at present. 6. penal interest :- 4% above the normal rate applicable on the defaulted amount. 7. Foreclosure charges :- 2% of prepaid amount (10) amount of advance :- four times of the average of gross yearly income as declared in the income tax return of the immediately completed past two financial years or 70 % of the property value ,assessed by the bank’s approved
    • valuer or assessed by the branch manager as per the spot visit report whichever is lower. ( in case of salaried / self – employed / professionals/ businessmen, the income of spouse and depreciation can be clubbed for arriving at the eligible loan/ overdraft amount.in such cases the spouse should become co-borrower or his / her personal guarantee should be obtained.) (11) repayment:- (a) Loan – maximum 180 equated monthly installments. (b) Overdraft – repayable on demand subject to yearly review. Interest is to recovered on as and when debited basis. Annual review to be based on income tax, audited balance sheet (wherever applicable) business statistics, conduct of account, earning etc. the utilization of the limit should be at least 80%, otherwise commitment charges @ 2% on the unutilized portion shall be levied. In case of loan/ overdraft facility the annual repayment obligation is subject to following condition : 1.In case of professional / self-emlpoyed personal / businessmen / entrepreneurs etc. the annual repayment obligation (including all other repayment commitments) should not exceed 75 % of the gross yearly income. 2. In case of loan to salaried class, the total future yearly obligation ( including all other repayment commitments) of the borrower should not exceed 60 % of the gross yearly salary of the borrower. Estimated interest amount for full year on sanctioned OD amount will be considered as annual repayment obligation in case of overdraft facility .
    • 12. Procession charges :- a. For loan :- @ .50% of plan sanctioned (one time) b. For overdraft :- @ .50% p.a. on overdraft sanctioned limit and 0.50 % for the subsequent renewal every year for each calendar year basis. Out of pocket expenses ( valuation, advocate fee, documentation, stamps, inspection charges etc.) to be recovered from the borrower on actual basis, before release of facility. Insurance :- a. insurance of immovable property based on value of land and quality of construction. b. Possibilities of obtaining insurance policy (term insurance policy / endownment policy ) of the life of borrower for equivalent amount of loan. The policy to be assigned in favour of the bank. An undertaking to renew the insurance policy/ pay premium directly by bank by debiting the loan / OD a/c shall be taken. (13) Documentation :- Loan application in prescribed format as accepted in case of retail loan. Affidavit from the owner of the property that the subject property is free from all encumbrances, is undisputed and has not been rented/ leased out and is self eor their spouses. Undertaking from the owner of the property that the property will not be given on rent /leased out /assigned during the currency of the bank advance. Memorandum of deposit of title deeds of the property alongwith complete chain of original documents,to pass on perfect & valid
    • equitable mortgage in bank’s favour as per legal opnion of bank’s advocate .DP notes, letter of waiver(LA-64),letter of guarantee (LA-225), letter of continuity (LA-5 in case of overdraft facility). Legal opinion & non-encumbrance certificate of advocate on bank’s panel and valuation report from bank’s panel valuer at party’s cost. Loan agreement (same as taken in case of suvidha loan) For loan – post dated cheques (PDCs) favouring “ the bank of Rajasthan ltd.” To be obtained. For overdraft – 3 post dated cheques (PDCs) favouring “The Bank of Rajasthan Ltd.” Other document /undertaking i.e. disclosure of default and disclosure to CIBIL etc. The security, property under equitable mortgage shall be verified on yearly basis and a spot visit report to be kept on records. In case of any changes affecting interest of the bank, corrective measure are to be taken and reported to regional office. The advance to individual /HUF will be classified as non- priority sector- real estate advance.
    • PERSONAL LOAN :- first of all, before providing the personal loan, we calculate the rating (as prescribed structure which is provided the bank). If the customer rating is more than 50 than it is considered that loan can issue by the bank. After then, we calculate the average income of last of two year and divide by the 12 for getting monthly income. After getting monthly income,it is considerd that loan payment capacity is fifty percent,then it is decided that how many loan should be issued. There is some circular of personal loan :- (1) ELIGIBILITY:- Salaried individual with permanent service of minimum three years in government, PSU/MNC,reputed public or private company, professionals like doctors, chartered accountants, company secretaries, MBAs, engineers etc, self employed other than professionals, businessmen etc. other individuals not classified like partners or directors having cash credit accounts of their firms or companies. (2) INCOME :- salaried individual :- minimum salary of rs. 7500/-p.m. self employed / professional/ businessmen / others:- minimum average income RS. 1.00 lac last three year as per income tax return. (3) PURPOSE :- To meet personal expenses (4) AGE :- minimum 24 year, maximum 65 years inclusive of loan period.
    • (5) LOAN AMOUNT :- in case of salaried individual :- minimum rs.25,000/- And maximum rs. 10.00 lacs. Self-employed/ professionals/ businessmen/ other individuals not classified :- minimum rs.25,000/- and maxamimum rs.15 lacs. (6) ASSESSMENT OF LOAN AMOUNT: -  salaried individual: - 5 to 12 months salary, subject to the condition that total deductions including installment of proposed loan should not exceed 50% of the net salary (i.e. gross salary less p.f. & income tax). The EMI should not exceed 20% of gross monthly income.  Professional /self-employed persons/ businessmen/other individuals not classified :-up to 40% to 150% of average annual income of last three years. Repayment government & MNC’S reputed Professional: self employed period PSU employee public or doctors, other than private charted professional company accountants,CS, and employees MBA,engineers businessmen &other not classified Up ro 12 month 5 month salary 5 month salary 40% of average 40 % of average annual income annual income of last 3 years of last 3 years Above 12 to 24 7 month salary 7 month salary 80% of average 80% of average months annual income annual income of last 3 years of last 3 years
    • Above 24 to 36 9 months salary 9 month salary 125% of 125% of months average annual average annual income of last 3 income of last 3 years years Above 36 to 48 12 months 10 month salary 150 % of 150% of months salary average annual average annual income of last 3 income of last 3 years years (7) REPAYMENT PERIOD :- 12 to 48 months (8) INTEREST RATE :- 15 % to 22% detailed as under :- Category Type of Rate of Repayment period & borrower interest EMI per 10000 1 2 3 4 12 M 24 M 36 M 48 M Individual Govt. & PSU 3% above 917 499 362 294 employees BPLR i.e. 18% MNC/reputed 4%above 922 504 367 299 public or pvt. BPLR i. e Company 19% employees Professional and Doctors,CA,CS, 5 %above 926 509 372 304 self-employed MBA, BPLR i.e. persons Engineers etc. 20%
    • Businessman / A) income 6 %above 931 514 377 310 Others/ director above rs.3 lac BPLR i.e. or partner having 21% cash credit B) income up to 7 % above 936 519 382 315 account with us rs.3 lac BPLR i.e. 22 % INTEREST WILL BE CHARGED AT MONTHLY REST. (9) SERVICE CHARGE: - 2% loan amount as up-front fee. (10) REPAYMENT CHARGES :- 2% of prepaid amount . (11) DISBURSEMENT :- In the SB/CD account of borrower or as per his instruction . (12) GUARANTEE :- it is not mandatory . The sanction shall be based on the score the borrower secures. The sanctioning authority shall be authorized to take decisions in this regard as per score module . (13) DEFAULT CONVENENTS :- rs 250/- will be charged if cheques is dishonored for the first time and 350/- for subsequent dishonours. If 3 installment are defaulted continuously, recovery action will be initiated. The penal interest shall be levied @ 4 % above applicable rate on defaulted amount. (14) DOCUMENTS :- 1. D. P. Note 2. Letter of waiver 3. Loan agreement 4. Post dated cheques of equated monthly for the months the amount is sanctioned CALCULATOR • Housing Loan ( Fixed Rate ) • Housing Loan ( Floating Rate ) • Consumer Loan • Vehicle/Car Loan • Education Loan
    • " Interest is on reducing balances " Housing Loan ( Fixed Rate )
    • Amount Interest Rates % Repayable in ==> upto 5 Years Above 5 Years & up to 10 Years Above 10 Years & up to 15 Years Above 15 Years & up to 20Years Upto Rs. 30 lacs 12.50% 12.75% 13.00% 13.50% Above Rs. 30 lacs 13.00% 13.50% 14.00% 14.50% Loan Amount No of Installments EMI
    • Housing Loan ( Floating Rate )
    • Amount Interest Rates % Repayable in ==> upto 5 Years Above 5 Years & up to 10 Years Above 10 Years & up to 15 Years Above 15 Years & up to 20 Years Upto Rs. 30 lacs 11.50 (RPLR+1.5 0) 11.75 (RPLR+1.7 5) 12.00 (RPLR+2.0 0) 12.50 (RPLR+2.5 0) Above Rs. 30 lacs 12.00 (RPLR+2.0 0) 12.50 (RPLR+2.5 0) 13.00 (RPLR+3.0 0) 13.50 (RPLR+3.5 0) Loan Amount
    • Consumer Loan Amount Rates of Interest 19.00% Loan Amount No of Installments EMI Vehicle/Car Loan
    • Amount Rates of Interest Salaried Individuals (Govt.PSU & Other reputed companies) & for Doctors & Other Professionals 16.50% Self employed & other individuals not classified otherwise. 17.00% Loan Amount No of Installments EMI Educational Loan
    • Rates of Interest 16.00% Loan Amount No of Installments EMI
    • SHIKSHA SARATHI Education loan scheme for higher studies Objective:- The scheme aims at providing support to deserving / meritorious student for pusuing technical/professional higher education in India and abroad. Criteria for selection:- • Academic performance of student • Income of the family • Scope for securing gainful employment after completion of course Eligibility:- • For student in India : professional / technical course/medical science/engineering /architecture /design • Agriculture/ management /computer science /CA/ICWA/law/BDS/veterinary etc. • Research in any of the aforesaid field. • For study abroad : course conducted by CIMA-London /CPA in USA and others
    • • Research in any of the aforesaid subject leading to doctorate/ PhD. • For study abroad: courses conducted by cima- London/ cpa in usa and other. • And all other courses as mentioned in last slide. • Research in any of the aforesaid subject leading to docotorate/phd Purpose 1. admission and tution fee for the course 2. hostel charges 3. examination fee 4. cost jof books 5. stationary 6. equipments/ instruments 7. travel expenses ( incase of overseas course) 8. library and laboratory. Type of loan :- term loan Age limit :- 16 to 40 years Quantum of loan: For studies in India: up to Rs. 10.00 lacs maximum For studies abroad: up to Rs. 20.00 lacs maximum
    • ( the amount of loan will be determined by the bank on the basis of estimates given by the college/ institutes ( with proper documentary evidence) and repaying capacity of student/ parent subject to the maximum limit.) Margin (1) loan up to rs. 4.00 lacs- no margin (2) loan above rs. 4.00 lacs- a) inland studies 5% b) abroad studies 15% Rate of interest • At BPLR i.e 14.50% • Penal interest -2% above rs. 2.00 lacs for the overdue amount and period Security - Loan up to Rs. 4.00 lacs- no security - Above Rs. 4.00 and up to Rs. 7.50 lacs : collateral in the form of a satisfactory third party guarantee. - Above Rs.7.50 lacs : adequate collateral securities equal to the loan amount consisting of any one or more of the following :-
    • • Govt. securities, NSC, bank deposit of equivalent value and on mortgage over immovable property in the bank’s favour. • Third party guarantee supported by charge over immovable assets of value equal to loan amount acceptable to bank. Documents • Loan application and appraisal form (PSD 59) • Education loan agreement (student and parent/ guardian) • Letter of guarantee LA-225 • Pledge of securities/equitable mortgage of immovable property, where applicable . • Post dated cheques Disbursement Disbursement will be made in stages as far as possible directly to the college or institution. Payment in respect of air-fare, books, equipments etc. will be made direct to the supplier/authorized travel agent. Hostel charges for student going abroad will be remitted as per RBI guidelines, issued from time to time. Repayment • Wherever the income of parent and or student or sufficient to service the loan, the repayment will commence after one month of full disbursement. In this case loan will be repaid within 3-5 year in monthly instalments
    • • Wherever the income is not sufficient to service the loan, repayment will commence 6 month after the completion of course or one month after the student starts earning, whichever is earlier. Interest debited will be recovered from the parents till the repayment commences. • If the student receives any monetary benefits the same will be deducted from the total cost. Processing charges No processing charges/upfront charges will be collected on educational loan Insurance coverage Whole life endowment policy in the name of student and/or parent for the equal amount of loan be obtained and same be assigned in favour of bank if loan amount is more than rs. 4.00 lacs. General condition • The loan would be considered on the basis of academic record, net worth and scope for securing good employment. • The student should submit progress of his/ her performance to the branch on the yearly basis till he completes the course. • The student will have to produce documentary proof in support of his selection to the course for which the loan is proposed to be availed. • Advance under the scheme shall be classified under priority sector as hitherto.
    • HOUSING LOAN first of all, before providing the personal loan, we calculate the rating (as prescribed structure which is provided the bank). If the customer rating is more than 50 than it is considered that loan can issue by the bank. After then, we calculate the average income of last of two year and divide by the 12 for getting monthly income. After getting monthly income,it is considerd that loan payment capacity is fifty percent, then it is decided that how many loan should be issued. HOUSING LOAN – APNA GHAR SCHEME 1. Eligibility: Any person /group of persons, salaried/ self- employed/ business class/ retired jointly with employed spouse or son having regular income and capacity to repay installments of proposed housing loan. 2. Age:
    • Minimum age: - 21 years Maximum age:- 70 years ( last installment should mature at the age of 70 years) [ RH are delegated with powers to relax maximum age of applicant up to 75 years subject to admitting a co-borrower up to 65 years at the time of maturity of loan ] 3. Income:- A. salaried individual: any individual who if in permanent service in government/ reputed companies having a minimum gross salary rs.8500/- P.M. B. professionals: doctors, engineers, dentist architects, CAs, cost accountants, CSs MBAs and other professionals having minimum annual average income of last three years-RS.1.00 lac. c. self employed /business class individuals & other individual not classified above: Minimum annual average income of last three years- Rs 1.00 [RH are delegated with powers to relax minimum average annual income of first applicant RS.0.50 lacs for professionals amd self employed /business class individual etc. and of rs 5000/- for salaried class] Clubbing of income of spouse/sons is permitted if they become co-borrowers Clubbing of income pf blood relatives (other than spouse/sons) is permitted only if they are jontly property owner and become co-borrowers) 4. Purpose:- a. purchase of ready built house/flat,land and construction thereon b. repairs and renovation
    • c. shifting/takeover of loan.( Take over of loan availed from other financial institutions) 5. Quantum of loan : for purchase of ready built house/flat,land and construction thereon.- maximum Rs. 100 lacs. For repair and renovation –maximum Rs. 10.00 lacs. 6. rate of interest: RPLR@ 9.50 % Period of (Interest rate will be charged at monthly rest) payment (For loan up to Rs. 30 lac) ( for loan above Rs.30 lacs) Fixed % Floating % Fixed % Floating % Up to 5 year 12.00 11.00( RPLR+1.50) 12.50 11.50 (RPLRR+2.00) Above 5 year 12.25 11.25(RPLR+1.70) 13.00 12.00(RPLR+2.50) to 10 year Above 10 12.50 11.50 (RPLR+2.00) 13.50 12.50(RPLR+3.00) year to 15 Yr Above 15 13.00 12.00 (RPLR+2.50) 14.00 13.00 (RPLR+3.50) year to 20 year 7. Switch over cost :- Switching from the fixed rate to floating rate and vice versa will attract 1.00% (excluding service tax) of the outstanding amount.
    • Reset clause : in case of fixed interest rate,reset clause will be applied after interval of every 3 years. A) Loan disbursement between 2.08.2005 to 30.11.2005 : difference between BPLR and applied rate on the day of disbursement be maintained at the time of application of reset clause. b) Loans disbursed after 30.11.2005:- difference between RPLR and applied rate on the day of disbursement to be maintained at the time of application of reset clause. 8. margin :- 20% for loan up to 20 lacs 25% for loan above 20 lacs 9. Documents related to income proof:- Salaried persons :- latest salary slip (with deduction), form 16 (with IT return), proof of any other income. (sanctioning authority can waive the requirement of IT return/ form last three years on case to case basis. However, form 16/certificate of employer (giving applicant’s annual salary) for last year be obtained) Self-employed, professional & businessmen :- Audited balance sheet, p&l statement , ITreturn [informative about nature of business, organization, clients, suppliers, employees]
    • 10:- Assessment fo loan amount:- (A) salaried individuals Up to 36 of monthy gross salary or cost of project (less 15% margin) whichever in less Deviations permissible under the delegation Loan amount up to 48 times monthly gross of Hub in-charge/RH salary with out any additional interest. Loan amount more than 48 and up to 60 times monthly gross salary with additional interest of 0.50% by HUB I/C and 0.25% by RH Loan amount more than 60 times monthly gross salary with additional interest of 1.00%by Hub I/C and 0.50% by RH (Gross salary of preceding month betaken in account for calculation) (B) Professionals, self-employed, 3 times average annual income of last three businessmen &other individuals not classified ears or the cost of the project (less 15% above margin ) whichever is less. Deviations permissible under the delegation Loan amount up to 4 times of annual average of Hub I/C / RH income without any additional interest. Loan amountmore than4 times bu up to 5 times of annual average income with additional interest of 0.50% by Hub I/C and 0.25% by RH 11. score : If the borrower secure 50 marks and above the loan is to sanctioned by the regional head/ hub in- charge within their delegated powers Deviation permissile under the delegation of regional head : a) if the score is between 45-49 marks loan can be allowed with additional interest of 0.50% by retial HUB and 0.25% by Regional head.
    • b) If the score is between 40-44% marks, loan can be allowed with additional interest of 1% by HUB and .50% by RH. 12. repayment period :- Maximum 20 years in cash of purchase /construction of house/flat/ apartment (inclusive of moratorium period) 13. security Equitable mortgage of property to be purchased out of loan 14. processing charge : Loan up to Rs. 2 lacs :- .50% (exluding service tax) of sanctioned loan amount Loan above Rs. 2 lacs:- 1% (exluding service tax) of sanctioned loan amount Reduction in processing charges up to .50% can be considered by loan sanctioning authority 15. prepayment charges:- 2%(excluding service tax) of prepaid amount. However prepayment up to 6 installments (at the time of closure of account) will not attract foreclosure charges and if the account is marked for rickovery due to any orregulatery and as result of it the account is prematurely closed no prememt charges be levied 16. Insurance :- The property should be fully insured against all possible hazards during the currency of the loan in favour of the joint name of the borrower and the bank.however the cost of insurance
    • will be borne by the borrower and will be recoverd in addition to the EMI. The insurance be got done for construction value. Value of land be reduced from the value of property. 17. recovery/ default convenants:- A charge of Rs. 250 (excluding service tax) willbe levied in case of dishonour of the cheque for the first time and rs. 350.(excluding service tax) for the subsequent dishonour. The interest on defaulted amount will be charged @ 14% p.a. for the period of default. After default of three consecutive installment necessary recovert action will be initiated by bank. Feed back of bank:- During the training period , I collected the information about the bank that how many customer are satisfied with service of retail advances of bank but In my observation, most of customer of the bank are satisfied with the immediately service of the bank. Rate of interest of loan of bank of Rajasthan is high to compare the other private bank. Behavior of the employee and service of bank is very better to compare the other bank.Customer satisfaction level is high. Now, bank is providing rate of interest on term deposit is 10.85% and for senior citizen 11.10%.