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Waiter's Etiquette

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Waiter's Etiquette Presentation Transcript

  • 1. E tiquette for W aiters..
  • 2.
    • 1. Never run in a restaurant.
    • 2. Always maintain a smiling face.
  • 3.
    • 3. Never point a finger to show a direction.
    • 4. Don’t touch guest’s personal belonging without their consent.
  • 4.
    • 5. While serving or taking with the guest, close contact should be avoided.
    • 6. Give preference to the young and ladies.
  • 5.
    • 7. Don’t fuss with hair and neck or pick at skin blemishes in the restaurant.
  • 6.
    • 8. Never chew something or munch in the restaurant.
    • 9. No-Smoking in the restaurant please .
  • 7.
    • 10. Never count tips in the restaurant.
  • 8.
    • 11 . Don’t touch the food with hands.
    • 12. Don’t whistle/ murmur in the restaurant.
  • 9.
    • 13 . Don’t shout in the restaurant.
    • 14 . Don’t make unnecessary gestures with hands while talking to the guests
  • 10.
    • 15. Stand erect. Don’t lean on the walls, counters or side stations.
  • 11.
    • 16 . Don’t enter the guest area when not in uniform.
    • 17. Don’t fiddle with keys, pens or lighters in the restaurant.
  • 12.
    • 18. Don’t speak poorly about others to the guest; even if it is a competitor .
  • 13.
    • 18 . Don’t solicit tips.
    • 19. Don’t get familiar with the guest.
  • 14.
    • 20 . Don’t huddle in groups .
    • 21. Never show impatience.
  • 15.
    • 22 . Don’t drag your feet while walking .
    • 23. Always give the guest the right of way .
  • 16.
    • 24 . Don’t yawn.
    • 25. Don’t use slang.
  • 17.
    • 26. Don’t bang the equipment.
    • 27. Don’t hold lengthy conversations in the restaurant.
  • 18.
    • 28 . Don’t make excuses if the guest is unhappy about anything. Always apologize.
  • 19.
    • 29 . Always be well groomed.
    • 30 . Avoid using any facility meant for the guest.
  • 20.
    • 31. Don’t indulge in unauthorized eating or drinking.
    • 32. Don’t argue with the guest.
  • 21.
    • 33. Report lost and found immediately.
    • 34. Don’t use guest elevator.
  • 22.
    • 35. Don’t eavesdrop.
    • 36. Don’t interrupt the guest if he speaking to someone .
  • 23.
    • 37. Don’t eavesdrop.
    • 38. Don’t interrupt the guest if he speaking to someone .
  • 24.
    • 39. Be discreet and unobtrusive while serving.
    • 40. Never give an impression of being hurried with work, to a guest .