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Value Added Service (Restaurants)
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Value Added Service (Restaurants)

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  • 1. Value Added Service in the Restaurants
  • 2. What is Value addition? It is giving our guest more value for the money he is spending in the restaurant. In short it is going beyond the expected customer service….
  • 3. There are two types of Services
    • Core Services
    • Value Added Services
  • 4. Core Services
    • Core services are the basic things that customers (internal or external) want from products they purchase (quality, on time delivery, price (cost), etc.)
      • Somewhat easier to emulate or copy
  • 5. Operations Management Flexibility Quality Speed Price (or cost Reduction) Performance Objectives
  • 6. Value Added Services
    • Value-added services differentiate the organization from competitors and build relationships that bind customers to the firm in a positive way (sales and field support, problem solving, etc.)
    • Significantly more difficult to copy and implement
  • 7. Value Added Services Value-Added Service Categories Operations Management Information Problem Solving After sales Services
  • 8. Going out of your way while serving guests!
  • 9. It is also known as Service Enhancement. i.e adding a little extra to the normal service
  • 10. Value added service
    • Anticipate guest’s needs
    • Win the respect and loyalty of the guests by taking personal responsibility of their problems.
    • Add value to the commodity at every step
    • Delivery of the promise
  • 11. Steps in Value added service
    • Listening actively
    • Confirm understanding
    • Foresee needs
    • Look for opportunities
    • Take action
  • 12. Remember! People gladly pay extra for exceptional service
  • 13. Benefits
    • Us
    • Guest satisfaction
    • Increase in the tips
    • Regular Guests
    • Increase in average check
    • Guest
    • Support
    • More value for money
    • Good experience
    • Feeling of being important