Chief Commercial Manager (Passenger Marketing)1) All works related to computerized passenger reservation system, development and commissioning of new centres. Maintenance of existing centers. Distribution of end to end road side quota. Procurement of related equipments, liaison, coordination and inter face between Railway Board.2) Accountal and apportionment of earnings of PRS centres, Season ticketing and SPTM etc.3) Monitoring and analysis of passenger profile with a view to :- a) Assess the requirements of additional coaches and train section wise. b) Review the road side quota on the basis of demand utilization and supply. c) Review the need for continuation of various quotas such as for ladies, handicapped person etc. military personnel, train wise and class wise. d) Review the need of flag stations and halts existing and proposed.4) Business plan and marketing for coaching matters, Periodical census, coaching rating.5) Computerized and non-computerized season ticketing.6) Passenger earning performance and targets.7) All matters concerning Reservation, NTES and Train enquiries (Station/IVRS/Mobile).8) Opening of booking windows/booking office etc.9) Monitoring of indenting, printing and supply of card tickets and stationeries of computerized tickets.10) Internet ticketing, coordination with IRCTC in this regard.11) Clearance of summer and winter rush, special trains including holiday specials etc. Running of special coaches (FTR/IRCTC) commercial aspects.12) Computerization of returns/balance sheet of computerized PRS/UTS and season tickets.13) RTSA/RTA14) Project of UTS/Development and expansion.15) Policy, control and release of HOR.16) Matter related Thar express, POW, HOW, RROW & Other tourist trains.17) All matters related to time table.18) Uneconomical branch lines.19) Handling of station cash.20) Commercial matter pertaining to time tables.21) Functioning of Commercial Control.22) Bedrolls services.23) Sanitation and cleanliness and procurement of T&P items for sanitation.24) Punctuality.25) Protocol duties.26) Monitoring and improvement in on board services.27) Any other work assigned by CCM.Officers reporting are :- Dy. CCM/PM and UTS, SCM/PM & SSTE.
Chief Claims Officers & Chief Commercial Manager (FM) A. Claims organization: 1. Policy and execution. 2. Monitoring of claims settled at divisional level. 3. RCT affairs. 4. Consumer forum/PIL cases. 5. Court cases related to claims (Goods & Parcel). 6. Provision of section 124-A (Consumer Protection Act). 7. Compensation. 8. Railway Rates Tribunals. 9. Claims prevention measures. 10. Accident related claims. 11. Ex-gratia payments. 12. Coaching and goods refund cases. 13. NR Cell.B. Freight services organization : 1. Freight & Parcel Marketing. 2. Credit notes & E-payment. 3. Freight incentive schemes and Transportation Products. 4. Own your wagon scheme. 5. Traffic & Earnings pertaining to Freight and Parcel : Financial results. 6. Leasing of SLRs/VPUs. 7. Rail road coordination. 8. Market survey of railways as well as competitive modes of transport . Freight terminals-Review and planning. 9. Computerization – FOIS/TMS. 10. Traffic surveys – Commercial assessment. 11. Liaison with chamber of commerce and industries. 12. Co-ordination for court cases. 13. Handling contracts. 14. Minimum weight condition and classification of commercial commodities. 15. Rating and routing of freight traffic. 16. Issues related to weighment, including under weighment and over weighment, over loading. 17. Shunting charges, Haulage charges and Pilot charges. 18. Warehousing traffic. 19. Classification and rationalization of freight traffic. 20. Siding and commercial plots. 21. Freight earnings and Statistics. 22. Octroi and Terminal Taxes. 23. Freight forwarding scheme. 24. Debit and Outstanding, Demurrage & Wharfage. 25. CRT, ALFA, Numerical code, Freight quotation, opening/closing of station & goods traffic. 26. Wagon registration and installation of weigh bridges. 27. Any other works assigned by CCM. Officers reporting are - Dy. CCM/FM, ACM/Claims, PO/RCT & ACM/FM.
Chief Commercial Manager (Passenger Services)1. Passenger Amenities – Monitoring of sanctioned works, planning of new works & reply of representation received from public for passenger amenity items.2. Monitoring and execution of Model, Modern, Adarsh & World class stations i.e. Jaipur & Ajmer.3. Revenue earnings commercial advertising, Policy & monitoring innovative measures.4. Ticket checking.5. All matters pertaining to catering business including liaison with IRCTC.6. Public complaints.7. Schedule of powers (SOP).8. Retiring rooms, cloak rooms, waiting rooms etc., coin operated weighing machine.9. Drinking water arrangements (Stations/Trains).10. Issues related to licensed porters, coach attendants and shoe shine booths.11. Cycle/Scooter/Car parking contracts.12. Provision and monitoring of STD booths at stations (including cyber café and book stalls, chemist stall and ATMs etc.).13. All coordination works related to Commercial department including Parliament questions, Audit objections, ZRUCC meeting, PNM meeting, POM, Inspection by various officers, GM, PHODs, DRMs, PCDO, CCMs PCDO etc.14. Manpower planning and work study reports.15. Establishment matters related to Non-Gazetted staff of commercial department and training of commercial officers and staff.16. Coordination in case of train accidents.17. Budget of commercial department.18. Preparation of commercial brouchers & documents.19. Infrastructure up gradation of commercial department office (staff cars, tools and plants and assets).20. Any other work assigned by CCM. Officers reporting are : Dy. CCM/PS, Dy. CCM/Catering & ACM/PS.
Proposed duty list of Presenting Officer (RCT) 1. Dealing with RCT affairs and contest cases in RCT 2. Execution of policy pertaining to Claims and Claim Prevention. 3. Consumer forum/PIL cases (Consumer Protection ACT). 4. Court cases related to claims (Goods & Parcel). 5. Accident related claims. 6. Court cases related to section 124-A. 7. Ex-gratia payments. 8. Claims prevention measures. 9. NR Cell. 10. Railway Rates Tribunal 11. Dealing with JIDRP cases. 12. Nodal officer under RTI Act for HQ office Commercial Branch. 13. Any other works assigned by CCM and CCM/FM & CCO.Officers reporting are - ACM/Claims.Proposed duty list of Dy.Chief Commercial Manager (FM) & Claims 1. Freight & Parcel Marketing. 2. Credit notes & E-payment. 3. Freight incentive scheme & Transportation products. 4. Own your wagon scheme. 5. Leasing of SLRs/VPUs. 6. Rail road coordination. 7. Market survey of railways as well as competitive modes of transport. Freight terminals-Review and planning. 8. Computerization – FOIS/TMS/PMS. 9. Traffic surveys – Commercial assessment. 10. Liaison with chamber of commerce and industries. 11. Handling contracts. 12. Minimum weight condition and classification of commercial commodities. 13. Rating and routing of freight traffic. 14. Issues related to installation of weighbridges, weighment of wagon/rakes, overloading. 15. Shunting charges, Haulage charges and Pilot charges. 16. Warehousing traffic. 17. Classification and rationalization of freight traffic. 18. Siding and commercial plots. 19. Freight and Parcel earnings and Statistics. 20. Octroi and Terminal Taxes. 21. Freight forwarder scheme. 22. Debit and Outstanding, Demurrage & Wharfage. 23. CRT, Alpha/Numerical code, Freight quotation, opening/closing of station for goods traffic. 24. Wagon registration 25. *Goods and coaching refund cases. 26. *Sanction of Goods claims as per SOP 27. Any other works assigned by CCM and CCM/FM & CCO.*Note – For items nos. 25 and 26, Dy. CCM/FM will exercise the powers as per SOP part ‘C’ of Dy. CCO (Dy. CCM/ClaimsOfficers reporting are - ACM/FM, ACM/Claims.