Exit interview


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This article through some light on the topic of Exit Interview which considered being the best way of improving organizational cultural and policies by the feed back received from outgoing employees.

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Exit interview

  1. 1. Exit Interview Smooth way of separation Exit Interview is the interview which scheduled at the time of leaving the job (current job) by employer. Popularity of exit interview is increasing day-by-day with the aim of discovering the way of improving the organization culture and its retention rate. Experts say that an exit interview helps the employee as well as employers. “Outgoing employees have nothing to lose by being honest about their reasons for leaving job”. Both parties should be prepared for an open, honest conversation. And employee should give their report in very polite manner without spoiling their own rapport with the organization. The following questions ask by employer to employee during exit interview: 1. How employees perceived the organization upon their entrance and how they perceive it at time of exit? 2. What are their views on the company policies? 3. How was their experience of working with team? Pros and Cons of each method of Exit Interviewing In-Person Exit Interviews With in-person exit interviews an HR representative meets individually with each terminating employee. Pros • Can provide information regarding benefits and retrieve company property during the interview • Gives a personal touch to each employee • Can probe for more information on each question Cons • Employees may be afraid to share sensitive or negative information during an in-person interview • For larger companies, it may be too time consuming to interview every employee • It’s difficult to track information received verbally during an interview Telephone Exit Interviewswww.managementexplorer.com Bharti Bhutani Page 3
  2. 2. Telephone Exit Interviews are conducted over the telephone by an HR Representative or an outside third party consultant. Pros • Can probe for more information on each question • Can enter data into a tracking system while conducting the interview • Easier to schedule than in-person interviews Cons • Time consuming if done in-house by an HR Representative • Expensive if done with an outside consultant • Employees often reluctant to verbally share sensitive or negative information Paper and Pencil Exit Interviews Paper and Pencil Exit Interviews are usually conducted by a form that is given to the employee on their last day or mailed to the employee’s home. Pros • Takes less time to provide a form compared with conducting an in person or phone interview • Employees can share information on paper that they may be reluctant to say in person Cons • Return rates for exit interview forms average just 30-35% • Difficult and time consuming to compile and track the data from paper and pencil forms Online Exit Interview Management Systems Pros • Employee self-service so easy for HR to administer • Employees comfortable sharing information by computer so more honest responses • Information automatically compiles and tracked • Reports available at a click of a button • Participation rates (for WebExit customers) double that for paper and pencil exit interviewswww.managementexplorer.com Bharti Bhutani Page 3
  3. 3. Companies believe that data collected from exiting employees can be used for making improvement policies of the organization. And it can also help in designing retention program for short term as well as long term. Reference: 1. shinejobs 2. http://www.nobscot.comwww.managementexplorer.com Bharti Bhutani Page 3