Exceeding client expectation
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  • 1. Exceed ClientExpectations
  • 2. +1 Follow Plus 1 rule. Don’t you like when you buy one tooth paste & get one brush free. Even though your business is not such where you can offer some product, you can still give addition. 1. Add value to your project. It can be in form of your research, idea or even creativity in addition to what discussed with customer on project. 2. Provide support in addition. This may be like free service period, free updates or free online & offline support. 3. Enlighten your client. Since you are best in your field you sure to have many stuff which can enlighten your client and help them to get most out of your product / service.
  • 3. Deliver before time.Handing over your project orproduct before time is alwaysgood sign of your company’sefficiency. While discussingthe time line choose the timeperiod where you cancomfortably hand over theservice/product before time.
  • 4. Takeinterest Taking interest in client project/ product is another way of pleasing your customers. Be open to hear their ideas, problem and get involved in their solution. Give your input, suggestion and try to add value to their thoughts in same direction. Help them getting their goal with your available resource even if those are not directly related to your service/ product.
  • 5. Vision PartnerDon’t’ just be a vendor or supplier but becomethe growth and vision partner. Restricting yourself just with your role would let your clientthink you as an ordinary vendor. Learn abouttheir businesses, challenges and their visionand get involved with them. Share bestpractices, white papers, presentations anythingwhich may be helpful to your client.Your client growth would ultimately lead toyour growth .
  • 6. Offeryourservice Not every service is free or should be given free. But always help your client when they need you most and that too free. Yes, helping them in tough time without any cost will make them understand that you don’t take advantage of situation & you understand the urgency of work. Being human is important than being a business entity. Bharat Infotech is leading Multimedia company engaged in providing multimedia presentation solutions, CBT & Apps. Contact us : info@bharatgrouponline.com www.bharatgrouponline.com