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Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
Oceans Connect 09 12 18 Company Overview
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Oceans Connect 09 12 18 Company Overview

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Oceans Connect

Oceans Connect

Published in: Technology, Business
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Transcript

  • 1. Company Overview
  • 2. Agenda
      • Oceans Connect overview
      • Markets and programs
      • Some of our clients
      • Peace of mind
      • Our Board
  • 3. Oceans Connect
    • Mission Statement
    • To be your outsource partner of choice
    • Market Positioning
    • For the most customer-focused businesses, Oceans Connect uniquely blends the flexibility, scalability and experience of a large BPO with the attention, commitment and value for money of a company that prizes its partnership with you and strengthens your customer relationships
  • 4. Oceans Connect Overview
    • A Business Process Outsourcing (BPO) solution provider since 2003
    • 600 workstations split between India (500) and the UK (100)
    • A right-shore strategy where needed
      • On-shore
      • Off-shore
      • Blended
    • Services provided
      • Customer interaction (voice & non-voice)
      • Supply chain management
      • Data processing and back-office solutions
  • 5. Example Markets & Programs
    • Retail
    • eCommerce
    • Mobile phone
    • Insurance
    • Travel/Transport
    • Sports clubs
    • Inbound Order Line
      • Catalogue/Mail-Order
      • TV Shopping
    • Inbound Customer Service
      • Catalogue/Mail-Order
      • e-commerce, websites,
    • Outbound Telesales/marketing
      • Customer acquisition
      • Customer re-activation/renewal
    • Market research
      • Data collection/validation
      • List-cleansing
    • Back-office Processing
      • e-mail response
      • Supply chain management
  • 6. Some of our clients
  • 7. Your peace of mind
    • All sites operate from the same UK-based IT platform (mirrored for resilience)
    • IT and telco infrastructure triangulated, fully resilient with redundancy
    • Massively scalable IT infrastructure from world-class suppliers
      • Aspect, BT, Cisco, Dell, Verizon Business & Virgin Media
    • Bureau operations to supplement dedicated teams for managing peaks in demand
  • 8. Your peace of mind
    • ISO:9001
      • Quality Management Systems
    • ISO:27001
      • Data & Information Security
    • Six Sigma
      • Extensive deployment throughout business
      • 25 qualified staff
      • Expert and dedicated Transition Team
      • Qnalytics, re-engineering
    • Dedicated account management
    • Comprehensive open-book operational reporting
      • Available to clients real-time via secure Internet access
  • 9. Board of Directors
    • Adarsh Sethia
        • Founder of Oceans Connect
        • Successfully built and divested international speciality food business
        • In industry since 2003
    • Howard Sarna
        • 20 years in industry including founder/CEO of PSC, then....
        • CEO ClientLogic Europe (acquired Sitel in 2007)
        • Managing Director Dun & Bradstreet
    • Nicholas Temple
        • Formerly CEO of IBM UK later becoming its Chairman
        • Subsequent executive and non-executive directorships including Electrocomponents plc, Datacash Group plc, Datatec and Fox IT
        • Currently Chairman of Retail Business Solutions, TCSL, and Capula
    • Howard Levene
        • Managing Partner Silver Levene, West End Accountants
        • Accountancy Age 2008 Excellence awards winner
  • 10. How can we help?

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