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Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
Six sigma
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Six sigma


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For Six Sigma Quality in Operation Research

For Six Sigma Quality in Operation Research

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  • 1. Six Sigma Quality
    Prepared By : Pruthvi
  • 2. Total Quality Management
    Total Quality Management defined as “Managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.”
    There are 2 fundamental operational goals are :
    Carefully design of the product and Service
    Ensuring that the Organization’s systems can consistently produce the design
  • 3. Costs Of Quality
    Appraisal Costs
    Prevention Costs
    Internal Failure Costs
    External Failure Costs
  • 4. What do we mean by Sigma ?
    Sigma :
    Sigma is the Greek letter
    Sigma is a symbol which shows the degree of variation in a process (standard deviation)
  • 5. Six Sigma
    Six Sigma is about quality control and statistics.
    Six Sigma is a highly disciplined process that helps Company focus on developing and delivering near perfect product and Services.
    Six sigma refers to the philosophy and method companies use to eliminate in their products and processes.
    A defect is simply any component that does not fall within the customer’s specification limits.
  • 6. Origin Of Six Sigma
    The term “Six sigma” coined By Bill Smith,an engineer of Motorola.
    Late 1970s – Motorola started experimenting with problem solving thought statistical analysis.
    1987 – Motorola officially launched it’s six sigma Program.
  • 7. What Do You Mean By Six Sigma?
  • 8. Defects Per Million Opportunities(DPMO)
    DPMO =
    (number of defects/ no of opportunities for error per unit * no of units ) * 1,000,000
    Unit : The item produced or being serviced.
    Defects : any item or event that does not meet the customer’s requirement.
    Opportunity : A chance for a defect to occur.
  • 9. Mumbai Dabbawallah
    Mumbai Dabbawallah who collect, transport and distribute home cooked food in Tiffin box from home to work place and bring back the Tiffin in the afternoon.
    They achieved a unique level of perfection and customer satisfaction.
    In 1998, Forbes Global magazine ranked its operational excellence at a six sigma level with an accuracy rating of 99.99.
  • 10. Characteristics Of Mumbai Dabbawallah
    Error Free Distribution Of Tiffin Boxes
    Highest Level Of Customer Satisfaction
    Highly Motivated Workforce
    Minimum Use Of Modern Technology
    Low Cost Of Operation
  • 11. Critical To Quality
    There is never a mix up of Tiffin boxes
    Delivery is neither too early nor too late
    Cost of Services is affordable
  • 12. Six Sigma Methodology
    1. DMAIC
    2. DMADV
  • 13.
    • Identify Customers and their priorities
    • 14. Identify a Suitable project
    • 15. Determine how to maintain the improvement
    • 16. Determine How to measure the process
    • 17. Identify the Key Internal process
    • 18. Identify means to remove the causes of defects
    • 19. Confirm the key variables
    • 20. Determine most likely Causes of defects
    • 21. Understand Why defects are Generated
    DMAIC Cycle
  • 22. Analytical Tools for Six Sigma
    Flow Charts
    Run Charts
    Pareto Charts
    Check Sheets
    Causes and Effect Diagram
    Control Charts
  • 23. Six Sigma is a Vision
    The Vision of Six Sigma is to delight the customer by delivering world class quality products and services through the achievement of sigma levels of performance in every things you do.
  • 24. Benefits of Six Sigma
    Reduction Of Defects
    Lower Cost
    Higher Customer Satisfaction
    Shorter Cycle time
    Predictable processes
    Cultural Change
    Focus on Quality and Customer
    Standardization for Problem Solving
    Highly Trained Work Force
  • 25. Goal Of Six Sigma
    • Six Sigma is a business-driven approach to process improvement , reduced Cost & increased profits.
    • 26. With a fundamental principle to improve customer satisfaction by reducing defects.