Total Quality Management Total Quality Management defined as “Managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.” There are 2 fundamental operational goals are : Carefully design of the product and Service Ensuring that the Organization’s systems can consistently produce the design
What do we mean by Sigma ? Sigma : Sigma is the Greek letter Sigma is a symbol which shows the degree of variation in a process (standard deviation)
Six Sigma Six Sigma is about quality control and statistics. Six Sigma is a highly disciplined process that helps Company focus on developing and delivering near perfect product and Services. Six sigma refers to the philosophy and method companies use to eliminate in their products and processes. A defect is simply any component that does not fall within the customer’s specification limits.
Origin Of Six Sigma The term “Six sigma” coined By Bill Smith,an engineer of Motorola. Late 1970s – Motorola started experimenting with problem solving thought statistical analysis. 1987 – Motorola officially launched it’s six sigma Program.
Defects Per Million Opportunities(DPMO) DPMO = (number of defects/ no of opportunities for error per unit * no of units ) * 1,000,000 Unit : The item produced or being serviced. Defects : any item or event that does not meet the customer’s requirement. Opportunity : A chance for a defect to occur.
Mumbai Dabbawallah Mumbai Dabbawallah who collect, transport and distribute home cooked food in Tiffin box from home to work place and bring back the Tiffin in the afternoon. They achieved a unique level of perfection and customer satisfaction. In 1998, Forbes Global magazine ranked its operational excellence at a six sigma level with an accuracy rating of 99.99.
Characteristics Of Mumbai Dabbawallah Error Free Distribution Of Tiffin Boxes Highest Level Of Customer Satisfaction Highly Motivated Workforce Minimum Use Of Modern Technology Low Cost Of Operation
Critical To Quality There is never a mix up of Tiffin boxes Delivery is neither too early nor too late Cost of Services is affordable
Analytical Tools for Six Sigma Flow Charts Run Charts Pareto Charts Check Sheets Causes and Effect Diagram Control Charts
Six Sigma is a Vision The Vision of Six Sigma is to delight the customer by delivering world class quality products and services through the achievement of sigma levels of performance in every things you do.
Benefits of Six Sigma Reduction Of Defects Lower Cost Higher Customer Satisfaction Shorter Cycle time Predictable processes Cultural Change Focus on Quality and Customer Standardization for Problem Solving Highly Trained Work Force