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360 Degree Survey
Several uses for360 Degree
Feedbackcomprises:
 Performance Appraisal
 Employee Development
 Performance Management
 Evaluation of Teams
 Leadership Development
 Self-Assessment
 Performance Metrics
 Training Needs
B. Prasad
Chartered Engineer
amieclub@gmail.com
How it is conducted.
 Develop questionnaire
 Ensure confidentiality of participants
 Provide training/orientation
 Administer the feedback
questionnaire
 Analyze the data
 Develop and Distribute Results
Develop questionnaire
Tool to measure different dimensions of job
performance like-
 Communication
 Teamwork
 Leadership
 Initiative
 Judgment
Ensure confidentiality of
participants
 Steps should be taken to ensure the
confidentiality of the feedback results.
 For example, feedback ratings from
several subordinates may be combined
(averaged) to mask the identity of an
individual subordinate.
 Comments or written answers to
questions may be summarized in the
results to mask the identity of the author.
The confidentiality helps ensure that the
results are genuine.
Provide training/orientation
 Training and orientation to the feedback
process is needed to facilitate a smooth
feedback process.
 During training/orientation, employees
should be informed of what 360 Degree
Feedback is and why it is being
implemented in the organization.
Administerthe feedback
questionnaire
 Distribute questionnaire forms (if using
printed copies) with instructions.
 May want to prepare answers to common
questions if other employees will be
assisting in the administration.
 If possible, post the questions and
answers to your web site for easy access.
Analyze the data
Basic data analysis would include averages of
ratings.
Types of analyses include:
a)Performance Dimension Summary
b)Summary-Performance vs. Expected
c)individual Item Ratings
d)Item Ratings-Performance vs. Expected
e)Highest- or Lowest-Rated Items (shows individual's
strengths and weaknesses)
f)Group & Organizational Ranking and
Recommendations for Development.
Develop and Distribute Results
 Feedback results should be shared with the
employee. It should not be mandatory that the
employee share the results with their supervisor.
 However, you may want to make this an optional
part of the performance review of the employee.
Most results for an employee will include a
comparison of their ratings to the ratings of their
supervisor and average of the ratings from others
(peers, customers...).
 The comparisons may be in the form of numbers
or simple bar charts.
Tool for raTing
To subordinaTe
Accountability
 Defines roles, rights, and responsibilities of
employees.
 Takes responsibility for results.
 Encourages employees to set challenging
but achievable goals.
 Accepts accountability for results.
 Subordinate is aware of problems or issues
that may likely to affect the organization.
Achievement
 Accomplishes goals on schedule and under
budget.
 Accepts setbacks and challenges as
improvement opportunities
 Completes work to pre defined technical
standard
 Follows-up and takes action when goals are not
met to ensure better results in the future.
 Set high standards in their performance.
Bias forAction
 Positively motivates others to achieve or exceed
goals
 Conveys a sense of urgency about addressing
problems and opportunities
 Identifies ways to simplify work processes and
reduce cycle times
 Is concerned about getting things done on time
and within budget
 Responds quickly to tough "people issues" when
dealing with internal or external customers
Change Management
 Addresses organizational and departmental
resistance to changes.
 Implements procedures to plan and manage
changes.
 Helps the department manage organizational
changes.
 Supports Company's efforts to implement
changes.
 Works cooperatively with others to implement
changes.
Decision Making
 Exercises good judgment by making sound
and informed decisions.
 Determines where actual results differ from
desired results and makes necessary
corrections
 Does not lose sight of the big picture when
making decisions
 Understands the issues, problems, and
potential solutions.
 Feels comfortable when making important or
difficult decisions.
Developing Others
 Helps subordinates in building Individual
Development Plans.
 Creates an work environment that fosters
positive feedback to employees.
 Enhances the knowledge and skills of others.
 Provides constructive feedback to others.
 Uses planned and unplanned visits as
opportunities to train.
Empowering Others
 Encourages others to obtain necessary skills
and training.
 Encourages employees to solve problems on
their own.
 Allows individuals to be responsible for their
decisions.
 Encourages others to exceed their stated
goals.
 Solicits input from others to make informed
decisions.
Establishing Focus /Direction
 Excellent at managing time.
 Stays focused even when under pressure and
stress.
 Function well under stress, deadlines, and/or
significant workloads.
 Aligns employees to address needs and
concerns of customers.
 Maintains self-control when personally
criticized.
Excellence
 Takes a lot of initiatives in their work.
 Can be counted on to add value wherever
they are involved.
 Demonstrates the analytical skills to do their
job.
 Produces high quality work.
 Uses processes to get consistent results.
Flexibility
 No hesitate to use alternative ways to
accomplish goals
 Adapts to new procedures.
 Effective in incorporating new ideas.
 Works effectively during periods of change.
 Able to make changes midstream into current
tasks or projects.
Goals
 Sets goals for themselves professionally.
 Achieves established goals.
 Establishes and documents goals and
objectives.
 Makes sure that team members have a clear
idea of our group's goals.
 Sets short and long term goals for self without
being pushed.
Initiative
 Takes action without being asked.
 Coach others to create an environment which
can adapt quickly and willingly to rapid change.
 Goes above and beyond the stated goals.
 Takes the initiative to change the direction or
course of events.
 Immediately works to complete goals well
before their deadline.
Innovation
 Develops several approaches or solutions to a
problem.
 Suggests new ideas at meetings.
 Creates new and efficient processes.
 Maximizes the alternative solutions to
problems.
 Looks for opportunities to apply new and
evolving technologies.
Integrity
 Fosters an environment built upon trust.
 Does what was promised.
 Protects the integrity and confidentiality of
information.
 Able to maintain confidential information.
 Establishes relationships of honesty ,trust,
fairness, and integrity.
Interpersonal Skills
 Establishes good rapport with employees and
contractor.
 Successfully resolves conflicts and grievances
to a win-win solution.
 Adapts management style to meet the needs
of the individual or situation.
 Demonstrates compassion and understanding
of others.
 Able to work through disagreements with co-
workers.
Managing Performance
 Rewards subordinate for exceeding goals.
 Addresses grievances sooner rather than
later.
 Measures performance against goals and
objectives.
 Reviews job performance shortly after
completion of tasks.
 Sets challenging goals and objectives.
ProblemSolving
 Makes judgments based upon relevant
information
 Able to solve problems at root cause rather
than at symptom level.
 Asks the "right" questions to size up or
evaluate situations.
 Determines the impact of recommended
solutions.
 Solves problems that have difficult or
conflicting constraints.
Professional Development
 Seeks opportunities for professional
development.
 Demonstrate enthusiasm and a willingness to
learn new skills and knowledge
 Quickly acquire and apply new knowledge and
skills when needed
 Allows employees to fully participate in
employee training and professional
development.
 Encourages employees to advance their
education.
Project Management
 Coordinates the activities of various teams
and departments.
 Works with customers and clients to assess
their needs and define project parameters.
 Develops and maintains strong relationships
with suppliers and contractors.
 Organizes work and sets priorities as needed.
 Able to coordinate interdependent phases of
projects.
Teamwork
 Provides assistance and support to other team
members when needed.
 Actively participates as a team member
 Coaches team on how to solve problems, plan,
and meet organizational goals and objectives.
 Encourages teamwork and collaboration.
 Recognizes the contributions of the team.
Thanks

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360 dgree

  • 1. 360 Degree Survey Several uses for360 Degree Feedbackcomprises:  Performance Appraisal  Employee Development  Performance Management  Evaluation of Teams  Leadership Development  Self-Assessment  Performance Metrics  Training Needs B. Prasad Chartered Engineer amieclub@gmail.com
  • 2. How it is conducted.  Develop questionnaire  Ensure confidentiality of participants  Provide training/orientation  Administer the feedback questionnaire  Analyze the data  Develop and Distribute Results
  • 3. Develop questionnaire Tool to measure different dimensions of job performance like-  Communication  Teamwork  Leadership  Initiative  Judgment
  • 4. Ensure confidentiality of participants  Steps should be taken to ensure the confidentiality of the feedback results.  For example, feedback ratings from several subordinates may be combined (averaged) to mask the identity of an individual subordinate.  Comments or written answers to questions may be summarized in the results to mask the identity of the author. The confidentiality helps ensure that the results are genuine.
  • 5. Provide training/orientation  Training and orientation to the feedback process is needed to facilitate a smooth feedback process.  During training/orientation, employees should be informed of what 360 Degree Feedback is and why it is being implemented in the organization.
  • 6. Administerthe feedback questionnaire  Distribute questionnaire forms (if using printed copies) with instructions.  May want to prepare answers to common questions if other employees will be assisting in the administration.  If possible, post the questions and answers to your web site for easy access.
  • 7. Analyze the data Basic data analysis would include averages of ratings. Types of analyses include: a)Performance Dimension Summary b)Summary-Performance vs. Expected c)individual Item Ratings d)Item Ratings-Performance vs. Expected e)Highest- or Lowest-Rated Items (shows individual's strengths and weaknesses) f)Group & Organizational Ranking and Recommendations for Development.
  • 8. Develop and Distribute Results  Feedback results should be shared with the employee. It should not be mandatory that the employee share the results with their supervisor.  However, you may want to make this an optional part of the performance review of the employee. Most results for an employee will include a comparison of their ratings to the ratings of their supervisor and average of the ratings from others (peers, customers...).  The comparisons may be in the form of numbers or simple bar charts.
  • 9. Tool for raTing To subordinaTe
  • 10. Accountability  Defines roles, rights, and responsibilities of employees.  Takes responsibility for results.  Encourages employees to set challenging but achievable goals.  Accepts accountability for results.  Subordinate is aware of problems or issues that may likely to affect the organization.
  • 11. Achievement  Accomplishes goals on schedule and under budget.  Accepts setbacks and challenges as improvement opportunities  Completes work to pre defined technical standard  Follows-up and takes action when goals are not met to ensure better results in the future.  Set high standards in their performance.
  • 12. Bias forAction  Positively motivates others to achieve or exceed goals  Conveys a sense of urgency about addressing problems and opportunities  Identifies ways to simplify work processes and reduce cycle times  Is concerned about getting things done on time and within budget  Responds quickly to tough "people issues" when dealing with internal or external customers
  • 13. Change Management  Addresses organizational and departmental resistance to changes.  Implements procedures to plan and manage changes.  Helps the department manage organizational changes.  Supports Company's efforts to implement changes.  Works cooperatively with others to implement changes.
  • 14. Decision Making  Exercises good judgment by making sound and informed decisions.  Determines where actual results differ from desired results and makes necessary corrections  Does not lose sight of the big picture when making decisions  Understands the issues, problems, and potential solutions.  Feels comfortable when making important or difficult decisions.
  • 15. Developing Others  Helps subordinates in building Individual Development Plans.  Creates an work environment that fosters positive feedback to employees.  Enhances the knowledge and skills of others.  Provides constructive feedback to others.  Uses planned and unplanned visits as opportunities to train.
  • 16. Empowering Others  Encourages others to obtain necessary skills and training.  Encourages employees to solve problems on their own.  Allows individuals to be responsible for their decisions.  Encourages others to exceed their stated goals.  Solicits input from others to make informed decisions.
  • 17. Establishing Focus /Direction  Excellent at managing time.  Stays focused even when under pressure and stress.  Function well under stress, deadlines, and/or significant workloads.  Aligns employees to address needs and concerns of customers.  Maintains self-control when personally criticized.
  • 18. Excellence  Takes a lot of initiatives in their work.  Can be counted on to add value wherever they are involved.  Demonstrates the analytical skills to do their job.  Produces high quality work.  Uses processes to get consistent results.
  • 19. Flexibility  No hesitate to use alternative ways to accomplish goals  Adapts to new procedures.  Effective in incorporating new ideas.  Works effectively during periods of change.  Able to make changes midstream into current tasks or projects.
  • 20. Goals  Sets goals for themselves professionally.  Achieves established goals.  Establishes and documents goals and objectives.  Makes sure that team members have a clear idea of our group's goals.  Sets short and long term goals for self without being pushed.
  • 21. Initiative  Takes action without being asked.  Coach others to create an environment which can adapt quickly and willingly to rapid change.  Goes above and beyond the stated goals.  Takes the initiative to change the direction or course of events.  Immediately works to complete goals well before their deadline.
  • 22. Innovation  Develops several approaches or solutions to a problem.  Suggests new ideas at meetings.  Creates new and efficient processes.  Maximizes the alternative solutions to problems.  Looks for opportunities to apply new and evolving technologies.
  • 23. Integrity  Fosters an environment built upon trust.  Does what was promised.  Protects the integrity and confidentiality of information.  Able to maintain confidential information.  Establishes relationships of honesty ,trust, fairness, and integrity.
  • 24. Interpersonal Skills  Establishes good rapport with employees and contractor.  Successfully resolves conflicts and grievances to a win-win solution.  Adapts management style to meet the needs of the individual or situation.  Demonstrates compassion and understanding of others.  Able to work through disagreements with co- workers.
  • 25. Managing Performance  Rewards subordinate for exceeding goals.  Addresses grievances sooner rather than later.  Measures performance against goals and objectives.  Reviews job performance shortly after completion of tasks.  Sets challenging goals and objectives.
  • 26. ProblemSolving  Makes judgments based upon relevant information  Able to solve problems at root cause rather than at symptom level.  Asks the "right" questions to size up or evaluate situations.  Determines the impact of recommended solutions.  Solves problems that have difficult or conflicting constraints.
  • 27. Professional Development  Seeks opportunities for professional development.  Demonstrate enthusiasm and a willingness to learn new skills and knowledge  Quickly acquire and apply new knowledge and skills when needed  Allows employees to fully participate in employee training and professional development.  Encourages employees to advance their education.
  • 28. Project Management  Coordinates the activities of various teams and departments.  Works with customers and clients to assess their needs and define project parameters.  Develops and maintains strong relationships with suppliers and contractors.  Organizes work and sets priorities as needed.  Able to coordinate interdependent phases of projects.
  • 29. Teamwork  Provides assistance and support to other team members when needed.  Actively participates as a team member  Coaches team on how to solve problems, plan, and meet organizational goals and objectives.  Encourages teamwork and collaboration.  Recognizes the contributions of the team.