Impact of knowledge management in modern era for academic librariesDocument Transcript
IMPACT OF KNOWLEDGE MANAGEMENT IN MODERN ERA FOR ACADEMICLIBRARIESByBhagaban MallikLibrarianRaajdhani Engineering CollegeMancheswar, Bhubaneswar – 17Cell: 91 + 8018828030Email: firstname.lastname@example.orgWeb: www.bhagabanmallik.hpage.comAbstract:The development of Knowledge Management in recent years has become the key concern forlibraries and librarians. There has been a surge of interest in Knowledge Managementworldwide. The paper highlights the importance of Knowledge Management in the 21stcenturyand emphasizes the need for Knowledge Management and its implementation and otherconcepts. The paper also shows how information technology and related automated systems cansupport librarians Endeavour towards better implementation of knowledge management. Theemerging field of knowledge management offers academic libraries the opportunity to improveeffectiveness. This article summarizes knowledge management, principles of knowledgemanagement, benefits of IT in knowledge management, tools for knowledge management,knowledge management in academic libraries, role of LIS professionals in knowledgemanagement and its barriers to academic libraries.Introduction:In the present age of information technology (IT) both information and knowledge have becomeessential ingredients due to multi-dimensional use and application in the society. They have alsobeen playing an important role to change and improve the current society for future vision.Knowledge Management is an emerging field, much tooted or hyped since late 1990s.Knowledge Management is a complex process, which deals with creations, acquisitions,packaging and application of knowledge. It is the systematic, explicit and deliberate buildingrenewal and application of knowledge related effectiveness and returns from its knowledge
assets. Library and Information Science professional and Knowledge Manager have realized theimportance of knowledge management.Knowledge:Knowledge is a product of human experience and it can be defined as the management ofcreating, sustaining, applying, and renewing knowledge resources of an organization includingits relationship with seeker and service provider. Knowledge ca be broadly divided in to twotypes: Explicit knowledge: It is formal and easy to communicate to others. It is the knowledgeof rationality. That is, policies, rules, specifications and formulae. It is also known asdeclarative knowledge. Tacit knowledge: It is complex form of knowledge. It has two dimensions namelytechnical and cognitive. This is personal knowledge, which is in human mind anddifficult to formalize and also difficult to communicate.Management:Management is a mental process. Management as the process of coordinating total resources ofan organization towards the accomplishment of desired goals of that organization through theexecution of a group of inter-related functions such as planning, organization, staffing, directingand controlling.Why Knowledge Management?Knowledge Management makes the organization more productive, more effective and moresuccessful. Knowledge Management is introducing to enhance collaboration, to improveproductive, to enable and encourage innovation and to cope up with information overland anddeliver only the essentials. There is a great need to change the mindset and tradition of justwaiting for uses to come to the library. In other words, academic library have to play a pivotalrole of satisfy the users need and requirements in spite of many hurdles. At the same timeprofessionals have to be very cautious about the threat posed by the internet based informationservices and also students and faculty’s own information gathering efforts. KnowledgeManagement is a process, which deals with knowledge creation, acquisition, packaging andapplication or reuse of knowledge. It is basically consists of the following four steps i.e
Knowledge Collection, Organization, Data protection and presentation and Dissemination ofKnowledge Information.Knowledge Management is the way to keep knowledge growing through sharing and suchsharing is best done either in material or human terms. The relationship between the knowledgeand social development can be understood with the help of the following flowing chart -Knowledge Creation Knowledge Processing Understanding KnowledgePricing for Knowledge Knowledge Enhancement Knowledge DistributionGenerating Wealth Development of Human Society….Innovative Management Library VS. Traditional Management LibraryA innovative Management Library is not the same as a traditional management library. Thefollowing table gives the actual different between TM and IMTraditional Management Library Innovative Management LibraryCompany-driven Customer-drivenShort-term Orientation Long-term OrientationOpening-driven Data-drivenTolerance of waste Elimination of wasteFire fighting Continuous improvementInspection PreventionFortressed department Cross-function teamsTop-down hierarchy High Employee participationBlame Problem SolvingIsolation Systems ThinkingManagement LeadershipPrinciples of Knowledge Management:Thomas H Davenport has formulated ten principles of knowledge management as listed below: Knowledge Management is expensive
Effective management of knowledge requires hybrid solutions of people and technology Knowledge Management is highly political Knowledge Management requires knowledge managers Knowledge Management benefits more from maps than model, more from markets thanfrom hierarchies Sharing and using knowledge are often unnatural acts Knowledge Management means improving knowledge process Knowledge access in only the beginning Knowledge Management never ends Knowledge Management requires a knowledge contractBenefits of IT in Knowledge Management:The combination of computers, databases, and telecommunications, especially the Internet,provide managers with an incredible number of options for improving the way organizationsfunction. Whenever, IT provides a systematic and professional approach to the management ofInformation Technology service provision. Adopting its guidance offers users a huge range ofbenefits that include: Reduced service costs and Improved user services Save the time of users as well as staffs Quality and quantity improvement and Improved productivity Improved customer/user satisfaction through a more professional approach to servicedelivery Information Technology helps to maximizes the benefits Provides confidence to managed and cover risk to achieve the organizational goal Faster and easier recovery of data and disseminate the information Reducing risks and errorsTools for Knowledge Management:Key types of knowledge related tools are given below which is effective in managing andhandling information and knowledge and thereby maintaining the knowledge base organization.That is Intranets/Extranets, Electronic Document Management, Data Analysis DataWarehousing, Help Desk Technologies, Mapping Tools, Machine learning, Workflow
management systems, Groupware, Information Retrieval Tools, Data Warehousing: Metadata,Portals, Agent Technologies.Knowledge Management in Academic Libraries:Davenport explains that Knowledge Management as a process is about acquisition, creation,packaging and application of reuse of knowledge. In any organization, the libraries are thebackbone of information dissemination and the different services offered by the libraries aremainly designed to fulfill the goals/missions of the organization. The main aim of library is toprovide right information to the right user at the right time. Librarians deserve a central role inthe development of processes and policies that harness an organization’s knowledge base. Askeepers and disseminators of information within organization, librarians make substantialcontributions to the successful implementation of knowledge management projects. Academiclibraries are under pressure from two sides: reduced budget and increased demand from facultyand students. The implementation of Knowledge Management in academic libraries is mainlydriven by its mission rather than by the competition from Internet-based reference services orelectronic books.Objectives of Knowledge Management in Academic Libraries:One of the objectives of Knowledge Management in Libraries is to promote the Knowledgeexchange among library staff, strengthen consciousness and abilities, arise the library staffsenthusiasm and ability for learning making the knowledge most efficiently applied to businessactivities of the library, and rebuilding the library into a learning organization. The mainobjective of Knowledge management is to ensure that the right information is delivered to theright person just in time, in order to take the most appropriate decision. The objectives are asfollows: Knowledge Innovation is the central part of the Knowledge Management. Libraries by nature dose collocation , processing, storage and distribution of knowledgeand information Libraries represent an essential connection in the scientific and academic research whichis an important link in the Knowledge innovation Protection and Preservation of intellectual property rights in electronic era.
To promote collection, processing, storage and distribution of knowledge To promote scientific research and relationship between library and users To protect the intellectual property right, in information technology era To create knowledge repositories and manage knowledge as an asset To organize the value of knowledge and improve effective researchRole of Library Professionals in Knowledge Management:They play major role in knowledge management programmes and identifying, acquiring,developing, resolving, storing and sharing of knowledge. Library and information professionalshave to manage relationships with external providers of information and knowledge and shouldnegotiate with them. The library professionals should have following types of knowledge: Knowledge about library’s information sources for assets, products and services. Knowledge about where these sources stored are and what is its use. Knowledge about users including teaching staff, researcher and, who is using thesesources and how to increase its uses. What are the current usage of these sources and how to increase its use? Creativity and ability to learn and adapt the new technologies to provide better services toits clients and ability to create, share, harness and utilize knowledge Understanding of knowledge creation process and impact of knowledge Information literacy skills creating, finding, sharing and using Understanding of the principles of “Organization of Knowledge”Barriers to Knowledge Management in Academic Libraries:Every library professional who works in academic, public or any special library wants to use thetechniques of knowledge management to achieve the organizational goal and provide betterservice to its users but due to some following barriers they are not able to use that: There is no co-operation between senior and junior staff. Generally, the junior staff cannot share their knowledge and ideas when they feel there isno benefit of this in terms of salary increases. Every library cannot participate in terms of modern technology and its management Lack of communication skills.
Lack of staff training. Lack of sufficient budget / funds Lack of tool and technologies Lack of Centralized policy for LibraryConclusion:Knowledge Management helps library and information professionals in improving the servicesbeing rendered to their users. Information professionals have to recast their roles as knowledgeprofessional. The librarian’s roles should not be limited to being the custodians of informationbut they have to acquire skills to keep themselves updated so as to cope intelligently andobjectively with the effective and efficient knowledge management in Academic libraries.Information technology and systems can provide effective support in implementing knowledgemanagement. Librarians should train themselves and their staff to develop the appropriateknowledge management systems and use information technologies to equipped libraries toprovide better, faster and pinpointed services to its users.References:1. Sreekumar M.G. 2ndEd. Digital Libraries in Knowledge Management, New Delhi: ,pp79-922. Rajurkar, M. U. 2011.”Knowledge Management in Academic Libraries”, InternationalJournal of Parallel and Distributed Systems, Volume 1, Issue 1, pp-05-08.3. Rajyalakshmi,D. 2005. “Information Professionals-Knowledge and Skills for InformationManagement”, ILA Bulletin,Vol:40(3),pp5-12.4. Singh G.K. and Singh B.K.2004. “Knowledge Management And Librarianship”, IASLICBulletin. Vol.:49(2),pp75-79.5. Sharma S. Arya and Krishan Gopal. 2006. “Knowledge Management in Digital Era:AChallenge to Library Professionals”, ILA Bulletine,Vol.:19(1-2)pp10-13.6. http://www.bioinfo.in/uploadfiles/13237537781_1_2_IJPDS.pdf7. http://crl.acrl.org/content/62/1/44.full.pdf8. http://crl.du.ac.in/ical09/papers/index_files/ical-8_235_527_1_RV.pdf