Your SlideShare is downloading. ×
  • Like
  • Save
Alumni Denkfabrik
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.


Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Alumni Denkfabrik



  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads


Total Views
On SlideShare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide


  • 1. Well-Structured Workshop Facilitation
  • 2. Well-Structured Workshop Facilitation Well-Structured Workshop Facilitation Webinar 1 :  Moderation/Facilitation in general  „Open Space Technology“ Webinar 2:  Question techniques and discussion techniques  „Future Search“ Webinar 3:  Visualization  „World Café“  Checklist for facilitator
  • 3. Well-Structured Workshop Facilitation What is a workshop?  Workshops are work meetings in which participants deal with a specific topic in the style of a closed session.  Workshops are supported by visualization.  The person chairing the workshop is the facilitator. What is facilitation? Facilitation is a method of providing support to the participants of a working group to handle a certain issue, problem or task.
  • 4. Well-Structured Workshop Facilitation It is the facilitator’s responsibility  to clarify the starting situation  to guide and steer the group work  to deal with group-dynamic processes  to steer and evaluate group processes Role of the facilitator The position of the facilitator is characterized by:  Impartiality in the subject matter  Neutrality in personal relations
  • 5. Well-Structured Workshop Facilitation Objectives of facilitation Facilitation…  supports information, planning and decision-making processes in groups,  guarantees development of a perspective,  encourages everyone to become actively involved and therefore expresses the group’s overall potential,  democratizes planning and decision-making processes, and thereby  achieves improved participant motivation.
  • 6. Well-Structured Workshop Facilitation Distinction from a presentation Presentation Facilitation Goal Inform, win over, Produce a group result teach, decide, sell Role Expert Process supervisor Responsibility Content Structure
  • 7. Well-Structured Workshop Facilitation Josef W. Seifert’s facilitation/moderation cycle: 6 Steps Conclusion Introduction Moderation Planning Gathering cycle Handling Selecting the topic
  • 8. Well-Structured Workshop Facilitation Step 1 Questions: Introduction • How do I introduce the workshop, how do I start? • How do I deal with resistance? Goals: • Create a positive work environment. • Provide orientation about the object and purpose. • Agree time schedule and goal setting. • Clarify organizational matters. • Define discussion rules.
  • 9. Well-Structured Workshop Facilitation Step 2 Step 3 Gathering Questions: Questions: • How do I find out • How can I identify the what result has to be produced? relevance of a topic? • How do I identify the relevant • What do I handle first? topics? • What comes later? Goals: Goals: • Present topics • Determine order of procedure • Define priorities
  • 10. Well-Structured Workshop Facilitation Step 4 Questions: • How do I deal with the individual topics? • What techniques are available? • What do I have to consider when using the various techniques? • When can I consider a topic concluded? • How do I proceed next? Goals: • Handle topics according to priority
  • 11. Well-Structured Workshop Facilitation Step 5 Step 6 Conclusion Questions: Questions: • How do I explain what • How do I close the is to be done in concrete terms? workshop appropriately? • How do I reach agreements or • What is important when inspire action? concluding? • How can I distinguish real action • What still needs to be from “good resolutions”? said? Goals: Goals: • Draw up an action plan: • Evaluation and conclusion who? what? which purpose? of the work process by when?
  • 12. Well-Structured Workshop Facilitation Josef W. Seifert’s facilitation/moderation cycle: 6 Steps Conclusion Introduction Moderation Planning Gathering cycle Handling Selecting the topic
  • 13. Well-Structured Workshop Facilitation OPEN SPACE
  • 14. Well-Structured Workshop Facilitation OPEN SPACE TECHNOLOGY (OST) • Genesis of OST • Structure of an OST meeting • Appropriateness • Conditions of use • Requirements: time, space, physical arrangements and materials • Fundamental principles of OST • The „Signs“ • The gathering • Prioritization and action planning
  • 15. Well-Structured Workshop Facilitation The Genesis of Open Space Technology Where, when and how was OST born? 1985: Harrison Owen hosted an International conference for 250 participants. The truly useful parts were the coffee breaks. Big questions: • Is it possible to combine the level of synergy and excitement present in a good coffee break with the substantive activity and results characteristic for a good meeting? • Can I build certain basic mechanisms of human gatherings into an approach that is so simple it cannot fail and so elemental it possesses the natural power of a good coffee break?
  • 16. Well-Structured Workshop FacilitationThe Genesis of Open Space Technology Association and Recollection Late 1960s: Owen was working as a photojournalist in West Africa. Once he was participating in the rites of passage for the boys in a small village. Participants: 500 people Duration: 4 days Photo by Georg Klingsiek, The event was characterized by perfect self-organization. Possible reasons: • Village was laid out in a circle with an open space in the middle. • The whole village seemed to breath.
  • 17. Well-Structured Workshop Facilitation The Birth of OST: Owen was convinced that effective meetings needed some kind of order! So, was it possible to set up a conference in a coffee-break-mode? Finally he found 4 basic mechanisms: 1) The Circle 2) The Breathing 3) The Community Bulletin Board 4) The Village Market Place Those are the „main ingredients“ of OST.
  • 18. Well-Structured Workshop Facilitation General structure of an OST Meeting 1. Prior to the meeting: Focal theme/issue that is of genuine concern of all has to be found. 2. Invitation: The invite outlines the theme and introduces to principles behind OST meetings. In this phase the facilitator works closely with the initiator/sponsor of the meeting. 3. Gathering: • Welcome by sponsor and Opening of the OST event by facilitator • Creation of agenda (community bulletin board, village market place) • Discussions in little groups and typing proceedings • Reconvention (in turns) • (Prioritization/Action planning session) • Ending: plenary reflection session/closing circle by facilitator
  • 19. Well-Structured Workshop Facilitation Appropriateness OST is not appropriate in every situation! OST is effective in OST will not work in situations… situations… • where a diverse group of • where the answer is already people must deal with known. complex and potentially conflicting material in • where somebody at high innovative and productive levels thinks he or she knows ways. the answer. • when nobody knows the • where that somebody is the answer, and the ongoing sort who must know the participation of a number of answer and therefore must people is required to deal always be in charge. with the question.
  • 20. Well-Structured Workshop Facilitation Conditions of use There has/have to be… 1. a real business issue. 2. a great deal of complexity. 3. lots of diversity in terms of people and points of view. 4. real passion, and probably also conflict. (people care!) 5. a genuine urgency. People have to be… 1. creative, 2. synergistic (they work together), 3. self-motivated.
  • 21. Well-Structured Workshop Facilitation Requirements of OST TIME Recommendation: 1 – 3 days SPACE One main room, several breakout areas, „the wall“, in main room space for coffee break setup and computers. PHYSICAL ARRANGEMENTS Chairs in a circle, plenty of space, nothing in the middle but materials (see photo). MATERIALS Plain (white) paper (size A3 or quarter sheets of flip-chart paper), flip-chart marker, sticky tape/glue tag, print and copy paper, computers on tables, „The Signs“, post-its.
  • 22. Well-Structured Workshop FacilitationFundamental principles of OST • The law of the two feet: H. Owen: „If, during our time together, you find yourself in any situation where you are neither learning nor contributing, use your two feet and go to some more productive place!“ • The 4 principles: Whoever comes is the right person. Whatever happens is the only thing that could have. Whenever it starts is the right time. When it´s over, it´s over. • „Be prepared to be surprised!“
  • 23. Well-Structured Workshop Facilitation The „signs“ 1. Theme, behaviour and expectations (see above: „Fundamental principles“) 2. Daily schedule and space/time matrix for „the wall“ • Space/time matrix (post-its with time and place) • The schedule 3. Report production • „Newsroom“ • „Breaking News“
  • 24. Well-Structured Workshop Facilitation The gathering Procedures/Phases: • Welcome by sponsor/initiator • Opening of the OST event by facilitator • Creation of agenda:  The community bulletin board  The village market place • Discussions in little groups (typing proceedings) • Reconvention (in turns) • (Prioritization/action planning session) • Ending:  Plenary reflection session  Closing circle by facilitator („conference book“)
  • 25. Well-Structured Workshop Facilitation Prioritization and action planning An OST event does not necessarliy require prioritization or action planning! • Sometimes participants long for more formal priorities or action plans so that they feel they include „reality“. • Both are relatively natural extensions of what had already happened before. • Often people have discussed the matter what to be done to make it happen in smaller groups. • Working out an action plan is a collection of what has already been transpired.
  • 26. Well-Structured Workshop FacilitationPreconditions for prioritization and action planning • The group must identify the areas where some action is needed. • Required action must be specified in sufficient detail that real work can commence. • Responsible parties must be identified: Who will „get the show on the road“?!
  • 27. Well-Structured Workshop Facilitation OPEN SPACE
  • 28. Well-Structured Workshop Facilitation