IT Desk Formula for Lync Success

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Deploying Microsoft Lync over Wi-Fi to smartphones and tablets is an important next step for any organization using or considering UCC> This presentation looks at what Aruba Networks did to roll out …

Deploying Microsoft Lync over Wi-Fi to smartphones and tablets is an important next step for any organization using or considering UCC> This presentation looks at what Aruba Networks did to roll out Lync, boost adoption and optimize the quality of the user experience

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  • 1. Lync Replaces Desk Phones at Aruba The IT Desk Formula for Success
  • 2. Part 2 Aruba tackles Lync “Day 2” challenge Part 1 Aruba goes all- wireless for voice “Quality and user acceptance will be the primary drivers for softphone acceptance”
  • 3. THE  ALL-­‐WIRELESS  WORKPLACE   Aruba  cuts  the  last  cord
  • 4. SAYING  GOODBYE  TO  THE  DESK  PHONE  
  • 5. ARUBA  ENTERPRISE-­‐WIDE  ROLLOUT  
  • 6. WHY  ARUBA  CHOSE  LYNC:   Best user experience of any UCC offering Seamless integration with MS Office productivity suite Mobile app for smartphones & tablets Lync federation for partners with Lync & Skype Tight integration with Aruba Wi-Fi for optimal service delivery
  • 7. THE  FINANCIAL  BENEFIT  FOR  ARUBA   Over  $2M  saved  in  infrastructure  and   conferencing  and  long  distance  services  
  • 8. That’s  $900  Per  Person  Saved!   $900$900 $900$900 $900$900 $900$900 $900$900 $900$900$900$900 $900 $900 $900
  • 9. The  “Day  2”  Challenge:   How  Aruba  Made  Lync  Successful    
  • 10.    #1  TRAIN  EARLY,   TRAIN  OFTEN  
  • 11. MANDATORY  ONSITE  &   ONLINE  TRAINING   •  CapabiliUes  and  benefits   •  ConverUng  business  processes   •  PlaYorm-­‐specific  recommendaUons
  • 12. PEOPLE  THAT  AREN’T  TRAINED  WILL   CALL  YOUR  HELPDESK…       and  worse,  they’ll  tell  others,  slowing  adopUon  
  • 13. SOME  MAY  TAKE  THEIR  GREIVANCE   TO  SOCIAL  MEDIA  
  • 14.    #2    BUILD  A  TEAM  OF  LYNC   CHANGE  CHAMPIONS  
  • 15. RECOGNIZE EARLY ADOPTERS Option Set B: Sticker & Cube Flag IAM FREE PHO NE CORD CUT. FREEDOM CLAI MED. UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED LIBERATEDLIBERATED UNBOUNDUNBOUND PHONE CORD CUT. FREEDOM CLAIMED.
  • 16.    #3  ARM  HELPDESK  WITH  END-­‐TO-­‐ END  MONITORING  TOOLS  
  • 17.  MAINTAIN  WELLNESS,  DON’T  FIREFIGHT   Microso_  Lync  SDN  API  integrates  with   Aruba  to  proacUvely  maintain  five  9s  
  • 18. MONITOR FOR TROUBLESPOTS Where do poor Wi-Fi and Lync overlap? Available with AirWave 8.0
  • 19.    #4      PRIME  YOUR  USERS   Hold  major  company   trainings  &  events  over  Lync  
  • 20.    #5    OPTIMIZE  THE  WI-­‐FI  NETWORK  
  • 21. DESIGN WI-FI COVERAGE AND CAPACITY FOR VOICE
  • 22. USE LYNC SDN API TO OPTIMIZE: WI-FI ROAMING PRIORITY OVER THE AIR WI-FI CALL LOAD BALACING
  • 23. THE RESULT AT ARUBA: FAST LYNC ADOPTION Lync Goes Live Month #1 Month #2
  • 24. TAPERING OF LYNC HELPDESK TICKETS 0 20 40 60 80 100 120 140 Jan-14 Feb-14 Mar-14 # of Helpdesk Tickets (to date)
  • 25. HAPPY LYNC USERS Comments from internal polling: “Wow, Lync is amazing! I’ve never had such a simple experience booking and running a video meeting.” “Today, I started using Lync on my iPhone. What a difference. How did I tolerate being tethered for so long!” “Just watched IT carry off my desk phone. Good riddance!” “I’ve only been using Lync one month now and my experience is solid.”
  • 26. Thank You