Business Process BPM_Overview


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AIIM research statistics on BPM and what organizations are doing to improve their processes. Highlights some of the content in the AIIM BPM Toolkit.

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Business Process BPM_Overview

  1. 1. Business Process<br />Keeping Your Business Going<br />Betsy Fanning<br />Director, AIIM<br />
  2. 2. Every organization has business processes…<br />
  3. 3. What is your strategy regarding Business Process Management?<br />
  4. 4. Here is what other organizations are saying. <br />
  5. 5. Strategy and Drivers<br />How would you characterize your BPM strategy?<br />26% deploying BPM across the enterprise<br />10+ employees non-Trade (425)<br />
  6. 6. BPM can have a significant impact on your organization… <br />
  7. 7. Strategy and Drivers<br />How Important is BPM to your organization’s business goals and success?<br />63% consider BPM to be of significant importance<br />10+ employees non-Trade , 8% Don’t Know not inc. (425)<br />
  8. 8. What would drive your organization to implement BPM?<br />
  9. 9. Strategy and Drivers<br />What are the TWO strongest drivers for BPM in your organization?<br />Hard-dollar returns are strongest, <br />but quality improvement comes next<br />10+ employees non-Trade , (416)<br />
  10. 10. Adoption - current<br />Which of the following systems do you most actively use or plan to use for process management and workflow? (Max 2)<br />DM/ECM followed by enterprise apps.<br />Then Custom and Middleware<br />Then dedicated suites <br />10+ employees non-Trade , (379)<br />
  11. 11. Adoption - Current<br />At what levels do your BPM-enabled processes operate? <br />(Tick those that apply)<br />65% inside the firewall<br />10+ employees non-Trade , 36% “None of These” not shown (416)<br />
  12. 12. Adoption - planned<br />Which of the following systems do you most actively use or plan to use for process management and workflow? (Max 2)<br />Near doubling of interest in SharePoint for the future<br />And similar move away from pure custom to Open Source<br />10+ employees non-Trade , (379)<br />
  13. 13. Adoption - departmental<br />What use is made of BPM across your departments?<br />IT leading the way<br />10+ employees non-Trade , excl. “None” “Big Users” +“Average Users” (345)<br />
  14. 14. Processes - adoption<br />To which of the following processes have you applied BPM?<br />10+ employees non-Trade , (310)<br />
  15. 15. How would (or did) you implement BPM?<br />
  16. 16. Implementation<br />In your experience, which FOUR of the following factors would you say are the best indicators that a BPM project would be successful?<br />Process owner is most important factor for success.<br />Then process characteristics and potential for optimization over time<br />10+ employees non-Trade Excl 24% “ None of these” (205)<br />
  17. 17. Features and Functions<br />How useful would you rate the following features in your principle BPM solution?<br />10+ employees non-Trade (260)<br />
  18. 18. Ease of use<br /> How would you rate your main BPM product?<br />Ease of changing processes is biggest shortfall across all products.<br />Then customization<br />10+ employees non-Trade (186)<br />
  19. 19. Where would you implement BPM to gain the greatest success?<br />
  20. 20. Processes - ROI<br />How would you rate the success (ROI, throughput, accuracy, etc) that you have achieved from BPM application to the following processes?<br />45% achieving “Excellent” or “Good” in AP/AR <br />Then proposals, claims and customer-facing<br />Then HR<br />10+ employees non-Trade , “Excellent” + “Good” normalised against “N/A” (310)<br />
  21. 21. ROI - overall<br />As regards live projects, what would you say has been, or is projected to be, the payback period for your investment in BPM tools?<br />50% achieving payback in under 18 months <br />Further 23% within 2 years <br />10+ employees non-Trade , excl. 12% “Not Targeted” and 31% “Don’t know - yet” (218)<br />
  22. 22. Tips for success<br />To be successful takes a committed business user and an IT driver.<br />BPM is a business and technology collaboration: when collaboration doesn't happen well, the project will fail.<br />Our several projects to this point have been excellent in increasing productivity and decreasing errors with the processes.<br />IT must recognise that the LOB is the driver and IT is the enabler. The tools must fit the business and not the other way around.<br />If a process can be graphically represented and rebuilt as such within the application, then it is generally accepted by users and is subsequently <br />Obtaining CLEAR and understandable requirements is the single biggest challenge. A lot of time is wasted in chasing down unexpected exceptions that should have been mapped during the design phase.<br />
  23. 23. AIIM is here to help you with your Business Process Management initiatives…<br /><br />
  24. 24.<br />
  25. 25. Why get AIIM’s BPM Toolkit? <br /><br />
  26. 26. AIIM has done all the work for you. We have researched and gathered the best articles, studies, and information into one document.<br /><br />
  27. 27. What will you find in this toolkit?<br />Definitions for BPM<br />ECM and SOA and what they mean for BPM<br />Implementing Business Process Management<br />Managing Change<br />Improving Operational Efficiencies<br />…and more…<br /><br />
  28. 28. Other resources<br />AIIM Research on <br />Business Process Management (BPM): Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence<br />BPM: Not Just Workflow Anymore<br />BPM Blog posts<br />Links to webinars on BPM<br /><br />
  29. 29. How can you get this BPM Toolkit?<br /><br />
  30. 30. Are you an AIIM Professional Member?<br />You get it free! Download your copy today at…..<br /><br />
  31. 31. Not an AIIM Professional Member?<br />You have two choices: <br />Join AIIM as a Professional Member for $125 and receive the BPM Toolkit and all the other toolkits and tools.<br />Buy the BPM Toolkit for $99.<br /><br />
  32. 32. Visit and Join today to start receiving your AIIM membership benefits!<br />
  33. 33. What do you get for your annual $125 dues?<br />
  34. 34. AIIM Professional Member Benefits<br />Checklists, Guides, & Templates<br />ECM Request for Proposal (RFP) Template<br />How to Get the Most from Your RFP Guide<br />OCR Checklist<br />ECM Checklist<br />Email ROI Calculator<br />Discounts on AIIM Certificate Training Programs<br />Specially Designed Free Essential Training Courses<br />ECM Toolkits<br />Records Management 2010<br />Web 2.0<br />Business Process Management<br />Change Management<br />Accelerating Compliance<br />ECM Primer<br />…many more….<br />
  35. 35. We are looking forward to welcoming you as an AIIM Professional Member!<br />
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