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Business Process BPM_Overview


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AIIM research statistics on BPM and what organizations are doing to improve their processes. Highlights some of the content in the AIIM BPM Toolkit.

AIIM research statistics on BPM and what organizations are doing to improve their processes. Highlights some of the content in the AIIM BPM Toolkit.

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  • 1. Business Process
    Keeping Your Business Going
    Betsy Fanning
    Director, AIIM
  • 2. Every organization has business processes…
  • 3. What is your strategy regarding Business Process Management?
  • 4. Here is what other organizations are saying.
  • 5. Strategy and Drivers
    How would you characterize your BPM strategy?
    26% deploying BPM across the enterprise
    10+ employees non-Trade (425)
  • 6. BPM can have a significant impact on your organization…
  • 7. Strategy and Drivers
    How Important is BPM to your organization’s business goals and success?
    63% consider BPM to be of significant importance
    10+ employees non-Trade , 8% Don’t Know not inc. (425)
  • 8. What would drive your organization to implement BPM?
  • 9. Strategy and Drivers
    What are the TWO strongest drivers for BPM in your organization?
    Hard-dollar returns are strongest,
    but quality improvement comes next
    10+ employees non-Trade , (416)
  • 10. Adoption - current
    Which of the following systems do you most actively use or plan to use for process management and workflow? (Max 2)
    DM/ECM followed by enterprise apps.
    Then Custom and Middleware
    Then dedicated suites
    10+ employees non-Trade , (379)
  • 11. Adoption - Current
    At what levels do your BPM-enabled processes operate?
    (Tick those that apply)
    65% inside the firewall
    10+ employees non-Trade , 36% “None of These” not shown (416)
  • 12. Adoption - planned
    Which of the following systems do you most actively use or plan to use for process management and workflow? (Max 2)
    Near doubling of interest in SharePoint for the future
    And similar move away from pure custom to Open Source
    10+ employees non-Trade , (379)
  • 13. Adoption - departmental
    What use is made of BPM across your departments?
    IT leading the way
    10+ employees non-Trade , excl. “None” “Big Users” +“Average Users” (345)
  • 14. Processes - adoption
    To which of the following processes have you applied BPM?
    10+ employees non-Trade , (310)
  • 15. How would (or did) you implement BPM?
  • 16. Implementation
    In your experience, which FOUR of the following factors would you say are the best indicators that a BPM project would be successful?
    Process owner is most important factor for success.
    Then process characteristics and potential for optimization over time
    10+ employees non-Trade Excl 24% “ None of these” (205)
  • 17. Features and Functions
    How useful would you rate the following features in your principle BPM solution?
    10+ employees non-Trade (260)
  • 18. Ease of use
    How would you rate your main BPM product?
    Ease of changing processes is biggest shortfall across all products.
    Then customization
    10+ employees non-Trade (186)
  • 19. Where would you implement BPM to gain the greatest success?
  • 20. Processes - ROI
    How would you rate the success (ROI, throughput, accuracy, etc) that you have achieved from BPM application to the following processes?
    45% achieving “Excellent” or “Good” in AP/AR
    Then proposals, claims and customer-facing
    Then HR
    10+ employees non-Trade , “Excellent” + “Good” normalised against “N/A” (310)
  • 21. ROI - overall
    As regards live projects, what would you say has been, or is projected to be, the payback period for your investment in BPM tools?
    50% achieving payback in under 18 months
    Further 23% within 2 years
    10+ employees non-Trade , excl. 12% “Not Targeted” and 31% “Don’t know - yet” (218)
  • 22. Tips for success
    To be successful takes a committed business user and an IT driver.
    BPM is a business and technology collaboration: when collaboration doesn't happen well, the project will fail.
    Our several projects to this point have been excellent in increasing productivity and decreasing errors with the processes.
    IT must recognise that the LOB is the driver and IT is the enabler. The tools must fit the business and not the other way around.
    If a process can be graphically represented and rebuilt as such within the application, then it is generally accepted by users and is subsequently
    Obtaining CLEAR and understandable requirements is the single biggest challenge. A lot of time is wasted in chasing down unexpected exceptions that should have been mapped during the design phase.
  • 23. AIIM is here to help you with your Business Process Management initiatives…
  • 24.
  • 25. Why get AIIM’s BPM Toolkit?
  • 26. AIIM has done all the work for you. We have researched and gathered the best articles, studies, and information into one document.
  • 27. What will you find in this toolkit?
    Definitions for BPM
    ECM and SOA and what they mean for BPM
    Implementing Business Process Management
    Managing Change
    Improving Operational Efficiencies
    …and more…
  • 28. Other resources
    AIIM Research on
    Business Process Management (BPM): Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence
    BPM: Not Just Workflow Anymore
    BPM Blog posts
    Links to webinars on BPM
  • 29. How can you get this BPM Toolkit?
  • 30. Are you an AIIM Professional Member?
    You get it free! Download your copy today at…..
  • 31. Not an AIIM Professional Member?
    You have two choices:
    Join AIIM as a Professional Member for $125 and receive the BPM Toolkit and all the other toolkits and tools.
    Buy the BPM Toolkit for $99.
  • 32. Visit and Join today to start receiving your AIIM membership benefits!
  • 33. What do you get for your annual $125 dues?
  • 34. AIIM Professional Member Benefits
    Checklists, Guides, & Templates
    ECM Request for Proposal (RFP) Template
    How to Get the Most from Your RFP Guide
    OCR Checklist
    ECM Checklist
    Email ROI Calculator
    Discounts on AIIM Certificate Training Programs
    Specially Designed Free Essential Training Courses
    ECM Toolkits
    Records Management 2010
    Web 2.0
    Business Process Management
    Change Management
    Accelerating Compliance
    ECM Primer
    …many more….
  • 35. We are looking forward to welcoming you as an AIIM Professional Member!