Great employees drive successful auto repair shops
Great Employees DriveSuccessful Auto Repair Shops
Don’t Take People for Granted Nobody likes to be taken advantage of Especially customers Customer experience is what sets competitors apart, in such a competitive market
Effective Employees Auto repair shop owners should focus on hiring effective employees that are great at nurturing good relationships with customers Important, always remember that the auto repair shop business is a relationship building business Superior employees have the abilities to understand and really value customers
The Right Employee Contributes to the growth of your auto repair shop View employees as more than simply a business cost Gerry Frank and Keith McCrone, co-owners of Automotive Profit Pro note “The selection of the right employee cannot be overestimated – the right service advisor can dramatically increase business revenues.”
Hiring Process Follow a hiring process to ensure you hire the right person Design a job ad that both details what you are seeking and that stands out from competing ads Use telephone or an email chat to pre-qualify candidates and save time by focusing on stronger candidates Select candidates that are the strongest and make in-person meetings.
Interviews To better your results make a list of questions you intend to ask your candidate Ask open-ended questions and listen carefully You will quickly determine the right person for your shop Interviews are two-way streets You need to “sell” your business in a way that makes them want to join your team
Telephone Calls Every telephone call to your shop is critical to your business You need your best team members engaging customers to understand their needs and sell your services persuasively Deploying a clear hiring strategy is the best method to getting the team that helps your auto repair shop succeed
How to maximize Auto Repairprofits Learn the Secrets to Maximize profit for your auto repair shop Industry veterans with practical knowledge Automotive Profit Pro Visit: http://www.automotiveprofitpro.com
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.