What is the difference between a “reference desk” and a “research center?”
old school vs. new school terminology Better describes what we do No one knows what “reference” means – research center describes what we do now
2. How many librarians work at Zahnow Library?
Briefly describe our duties, especially the non-public responsibilities and education
Instruction Collection development Interacting frequently with faculty Database management – e-resource management – web management – social media Outreach to student groups, other groups Training of staff
Student workers We’ll be using Research Assistants this fall– who will eventually be working with freshmen students on their research questions at the Writing Studio and staffing our research center desk at other times
4. How many questions are asked at the research center?
2100+ from chat.
Information/direction Reference questions Research help Machinery questions/software questions Log ins (guests)
5. What are the library’s open hours?
Hours change from September to May (school year)
Certain times of the day and semester are quite busy.
Might be noisy.
Might be difficult to get access to a computer or a librarian.
6. Does anyone use the library anymore?
Library use is up –
Students use our space extensively for study and socializing
Nature of the questions has changed.
People still need help – just in a different way.
7. As a member of OLLI, what services are available to me?
Username & password available for access to computers on campus – see Jo Brownlie for details.
Special access: talk to Thom Z-- checking out the “non-feature” films, access to archival material
Library interloan: must be handled through your local public library
Overdue fines : 10 cents per day per item (books); 50 cents per day (Music/Audio CDs, DVDs/Video tape)
8. Can I read online articles at home?
Yes, but mostly through the MeL databases. Lots of databases at SVSU, but not accessible to the public except on campus -- License issue.
Ask if they know what I’m talking about when I say “databases”
Many resources through MeL– MeLCat, MeL databases MeL Michigana
E-books (also available through the public library) “what to read next” types of tools Newspapers
Example of one MeL database that we will look at later if there is time.
Historical New York Times We’ll search this later if we have time.
9. How is research in a university library different today than from when I was a student? Ask: What do you think of when you think of a library?
Losing resemblance to libraries of the past.
Students are using libraries as a collaborative study space and also for individual study
Brief talk on how libraries were all about books and print;
Collecting things “just in case”
Now, we are moving to a model of purchase and subscribe to items “just in time”
going to the reference desk to ask a librarian a question – still happens, but the type of question has changed; we roam the stacks occasionally – going to the user rather than waiting
Lots of “weeding,” of print books, print periodicals
Asked to demonstrate “value” – in numbers, impact, benefits – quantitative & qualitative research, assessment –- is what we are doing having an impact on student learning and retention
Talk about changes in the library– we are becoming more physically invisible but not gone. Services: roving: going outside of the library confines Working more with faculty to support their course or personal research needs Using student workers more – Peer Research Assistants – starting in the fall. Embedded – librarian contact within a course – “personal librarian”
Explain our focus on learning and students – this doesn’t change
We fight with Google & Wikipedia every day – and use them, too
11. How can I reach a librarian to ask a question?
Show live chat
Services: “Chat” reference service
12. What collections of resources does the library have?
What collections does the library have? (cont.)
Full text periodicals online Databases – newspapers Scholarly journals Magazines
13. If I’m researching local history, what assistance can Zahnow Library give me?
Depends on topic:
Archives: Flying Melzoras University publications Theses Oral history
Great resources for residents – local history resources; genealogy expertise
Get your library card
14. How do I find a book at Zahnow Library?
(start live demo)
(database searching if time)
An Insider's Look at Zahnow LIbrary
June 25, 2014
Left to right: Kathleen Kroll, Scott Mellendorf, Anita Dey, Beth
Johns, Catherine Curtis, John Mauch
Helping users find books and perform quick research.
Helping students with quick formatting questions (Word,
Filling paper trays
Filling interloan requests
Circulating items (checking out items)
Help staff promote activities – drop in workshops,
National Library Week, student focus groups
“Other projects as assigned”
Book borrowing from the General & Popular
Feature films (along the brick wall)
Music & Audio CDs (first floor)
Computer use in the library
Public events such as author presentations