Chatty Cathys & Quiet Keiths: Bridging the Communication Gap

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“Why can’t they just figure it out on their own?” “What is taking him so long?!” “Why does she keep talking about stuff she doesn’t know about?” “Why can’t we ever have a productive team meeting?”

In the typical workplace, there are a wide range of personality types, all trying to accomplish the same thing but having very different ways of doing it. We often label others as “control freaks” or “fly by the seat of her pants” types, sometimes using even less flattering terminology. Underneath those behaviors is a core personality trait – being introverted or extroverted – that informs whether we prefer to have lots of space or be rapid fire.

So many business challenges have their roots in poor communication. This seminar will close the communication gap between the introverts and extroverts in your business, which opens up everyone to greater productivity and profitability. (PS: Don’t be surprised if you learn some things that help with your personal relationships, too!)

Presented by Beth Buelow, a professional speaker and certified coach who speaks fluent introvert.

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  • Presentation Sources:www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.aspwww.andrewsobel.com/articles/view/introverts,-extroverts,-and-billy-joelwww.utne.com/Spirituality/solitude-leadership-william-deresiewicz-speech.aspxThe Introvert Advantage by Marti Olsen LaneyLife Types by Sandra Hirsh & Jean KummerowPersonality Type: An Owner’s Manual by Lenore ThomsonType Talk at Work by Otto Kroeger with Janet Thuesen&Hile Rutledge Additional Reading:Self-Promotion for Introverts by Nancy AncowitzThe Introverted Leader by Jennifer B. KahnweilerIntrovert Power by Laurie HelgoeThe Introvert Entrepreneur by Beth Buelow (coming soon!) Connect with Me & The Introvert Entrepreneur Tribe:TheIntrovertEntrepreneur.com (blog, podcast, coaching, etc)Facebook.com/TheIntrovertEntrepreneurTwitter.com/coachbethbLinkedIn.com/in/bethbuelowBiznik.com/members/beth-buelow (articles)Schedule a Complimentary Info Session (Sample Session also available): bethbuelow.com/coaching/free-info-session/  
  • Chatty Cathys & Quiet Keiths: Bridging the Communication Gap

    1. 1. The Verity Experience Speaker Series October 23, 2012 Beth Buelow, ACC, CPC The Introvert Entrepreneur Chatty Cathys & Quiet Keiths: Bridging the Communication Gap
    2. 2. www.TheIntrovertEntrepreneur.com
    3. 3. What’s Your IQ*? (use #2 pencils only, please) * Introvert Quotient
    4. 4. What’s Your IQ*? * Introvert Quotient 1. This psychologist coined the term “introvert” in the 1920s: a) Ivan Pavlov b) Sigmund Freud c) B.F. Skinner d) Carl Jung e) None of the above
    5. 5. What’s Your IQ*? * Introvert Quotient 1. This psychologist coined the term “introvert” in the 1920s: a) Ivan Pavlov b) Sigmund Freud c) B.F. Skinner d)  Carl Jung e) None of the above
    6. 6. What’s Your IQ*? * Introvert Quotient 2. The general US population is roughly a) 25% innie, 75% outtie b) 10% innie, 90% outtie c) 60% innie, 40% outtie d) 50% innie, 50% outtie
    7. 7. What’s Your IQ*? * Introvert Quotient 2. The general US population is roughly a) 25% innie, 75% outtie b) 10% innie, 90% outtie c) 60% innie, 40% outtie d)  50% innie, 50% outtie
    8. 8. What’s Your IQ*? * Introvert Quotient 3. Introverts are: a) Shy b) Antisocial c) Party Poopers d) Energized by solitude e) Serial killers in waiting f) All of the above g) None of the above
    9. 9. What’s Your IQ*? * Introvert Quotient 3. Introverts are: a) Shy b) Antisocial c) Party Poopers d)  Energized by solitude e) Serial killers in waiting f) All of the above g) None of the above
    10. 10. How would you describe yourself? Introverted or Extroverted?
    11. 11. www.TheIntrovertEntrepreneur.com
    12. 12. Introvert ≠ Shy
    13. 13. www.TheIntrovertEntrepreneur.com
    14. 14. A Few Disclaimers…
    15. 15. www.TheIntrovertEntrepreneur.com Closing the Communication Gap: Stuff to Understand
    16. 16. www.TheIntrovertEntrepreneur.com Introverts do best with space and quiet to gather and process their thoughts; extroverts enjoy stimulating group work. 1
    17. 17. www.TheIntrovertEntrepreneur.com In general, introverts like to listen, extroverts like to talk. 2
    18. 18. www.TheIntrovertEntrepreneur.com In most situations, introverts process internally, and extroverts externally. 3
    19. 19. www.TheIntrovertEntrepreneur.com Know that extroverts prefer face-to-face, verbal communication, while introverts tend to prefer written communication. 4
    20. 20. Extroverts tend to be outwardly expressive and easier to read; Introverts appear to be more measured and reserved. www.TheIntrovertEntrepreneur.com 5
    21. 21. www.TheIntrovertEntrepreneur.com Closing the Communication Gap: Stuff to Do
    22. 22. www.TheIntrovertEntrepreneur.com Set clear expectations and measures of success. (PS: and be thoughtful about PDA) 1
    23. 23. www.TheIntrovertEntrepreneur.com Give everyone (esp. innies) permission to share ideas that are imperfect and incomplete. 2
    24. 24. www.TheIntrovertEntrepreneur.com Keep meetings on topic and on time. 3
    25. 25. www.TheIntrovertEntrepreneur.com Silence is golden. 4
    26. 26. www.TheIntrovertEntrepreneur.com
    27. 27. www.TheIntrovertEntrepreneur.com Trust your process. 5
    28. 28. Resources
    29. 29. Thank You! Beth Buelow, ACC, CPC Professional Speaker, Certified Coach, Author TheIntrovertEntrepreneur.co m

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