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SAS- creating a winning culture- Hyderabad Oct 2011
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SAS- creating a winning culture- Hyderabad Oct 2011

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  • 1. SAS- Creating A WinningCultureSudipta K SenCEO & Managing Director-SASIndia,Regional Director – South EastAsia Copyright © 2010 SAS Institute Inc. All rights reserved.
  • 2. Lessons from the evolution…… Dinosaurextinct even thoughthe largest livingorganism in theuniverse 2 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 3. Lessons from the evolution…… Amoebasurviving even thoughone of the smallestliving organism in theuniverse 3 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 4. The Business Environment 4 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 5. SAS Profit ChainSatisfied Satisfied Value ProfitsEmployee Client 5 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 6. CredibilityCamaraderie Respect Pride Fairness 6 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 7. Secret of success…. Value Culture Trusted Employee Relationship Work Management Environment 7 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 8. Company Values Approachable Customer-driven Swift and agile Innovative Trustworthy 8 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 9. The SAS Culture SAS’ award-winning culture is a result of a deliberate, dynamic attraction/retention strategy. This strategy is founded on... Trust Flexibility Values 9 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 10. SAS Work Culture....A great workplace which you can trust andrespect the people you work for, have prideand confidence in what you do, and enjoy the people you are working with. 10 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 11. Management Philosophy Mutual respect Empowerment Open & transparent communication Accessibility to the leadership Results driven Valuing life outside of SAS 11 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 12. Work environmentCompelling workLearning organizationEncouraging Creativity/ innovationEmpowerment with responsibility &authorityWorld class benefits & workenvironment 12 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 13. Work Environment…..Just like a family• Caring, nurturing environment.• Long-term commitment.• Tremendous respect.• We’re all in it together.• Embrace Diversity.• Partnership 13 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 14. Attrition rate… 14 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 15. Company Highlights Leader in business analytics software and services 24% of revenue devoted to R&D Over 12,000 employees worldwide 400+ offices worldwide, 56 countries Profitable Every Year Revenue $2 .43Billion 35 years 15 15 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 16. Customer Satisfaction & LoyaltyCore Customer Satisfaction and Loyalty Metrics 2004 2005 2006 2007 2008 2009 n=3190 n=3209 n=2666 n=3185 n=3248 n=4030Product Satisfaction with SAS 92% 90% 90% 91% 90% 90%Satisfaction softwareRelationship Satisfaction with the SAS 73% 74% 76% 81% 82% 81%Satisfaction relationship Likely to recommend SASLoyalty n/a 93% 93% 92% 92% 92% for renewal Likely to recommend SAS 88% 89% 90% 91% 90% 89% to colleagues Likely to be a customer in 5 88% 89% 91% 91% 90% 90% years Difficult to replace SAS 67% 70% 71% 72% 71% 71% Likely to increase SASUsage 34% 37% 38% 33% 25% 27% usage Likely to decrease SAS 7% 6% 5% 7% 6% 7% usage 16 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 17. Great Place to Work® Trust Index© Survey Results SAS 50 Best Credibility 88 82 Respect 87 81 Fairness 85 77 Pride 88 85 Camaraderie 90 83 This is a 88 81 GPTW 17 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 18. 92% of employees world wide… Believe they make a difference at SAS. Want to work at SAS for a long time. Recommend SAS as a great place to work. Feel proud to be part of SAS. Believe that SAS makes a positive difference in the world. 18 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 19. 2011 Global Workplace AwardsEMEA Americas Asia Pacific SAS Germany SAS USA (No. 1) SAS China SAS Sweden SAS Canada SAS India SAS Belgium SAS Mexico SAS Norway (No. 1) SAS Portugal SAS Italy SAS UK SAS Netherlands SAS France 19 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 20. “If you treat employees as if they make adifference, they will make a difference.” - Jim Goodnight, Founder CEO of SAS 20 Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 21. Q&A 21Copyright © 2010, SAS Institute Inc. All rights reserved.
  • 22. Thank you Copyright © 2010 SAS Institute Inc. All rights reserved.

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