American Express India      BecomingA Great Place to Work
Today’s Discussion Our Company The People Factor The Human Resources Context in India What We’ve Learned              ...
Our Vision: “To Become the World’sMost Respected Service Brand” Leading global payments and travel company World’s large...
The People Factor                    4
The Human Resources Context in India Growing hiring needs Growing skill diversity Performance oriented culture Hot emp...
What We’ve Learned Recruit for success Build a differentiated workplace Measure ‘engagement,’ not ‘satisfaction’ Make ...
Recruit for Success Involve your best performers in the hiring process – they will select people like themselves Activel...
Build a Differentiated Workplace Engage with families through relevant programs Promote preventive healthcare Enable wo...
Measure ‘Engagement,’ Not ‘Satisfaction’ Satisfied employees don’t produce results, engaged employees do  Employee engage...
Make D&I a Key Focus Area Underrepresented talent groups (e.g., women and differently-abled people)  can open many new ta...
Ensure Leadership Commitment  Through tangible linkage to Leadership Goals                 Through inclusion in Leadership...
Thank You            12
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Sanjay Rishi - Ceo Speak - Best Workplaces Conference August 2012

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Sanjay Rishi - Ceo Speak - Best Workplaces Conference August 2012

  1. 1. American Express India BecomingA Great Place to Work
  2. 2. Today’s Discussion Our Company The People Factor The Human Resources Context in India What We’ve Learned 2
  3. 3. Our Vision: “To Become the World’sMost Respected Service Brand” Leading global payments and travel company World’s largest issuer of charge and credit cards Operations in 175 countries, 2300 offices around the globe, 60k+ employees American Express India – largest employee base outside the US 3
  4. 4. The People Factor 4
  5. 5. The Human Resources Context in India Growing hiring needs Growing skill diversity Performance oriented culture Hot employment market Increasing Gen Y representation Low leadership tenure 5
  6. 6. What We’ve Learned Recruit for success Build a differentiated workplace Measure ‘engagement,’ not ‘satisfaction’ Make Diversity & Inclusion a key focus area Ensure leadership commitment 6
  7. 7. Recruit for Success Involve your best performers in the hiring process – they will select people like themselves Actively manage low performers to reduce variability 7
  8. 8. Build a Differentiated Workplace Engage with families through relevant programs Promote preventive healthcare Enable work-life integration Build a culture of performance and recognition Focus on transformative engagement and build avenues to support innovative thinking and risk taking among all employees 8
  9. 9. Measure ‘Engagement,’ Not ‘Satisfaction’ Satisfied employees don’t produce results, engaged employees do Employee engagement that transforms: when employees are motivated and empowered to think and act like business owners Leaders should leverage employee pulse results to drive engagement that transforms Evolution of American Express’ Engagement Focus Healthy employee Productivity & Employee-driven environment customer satisfaction innovation & change PAST FUTURE 9
  10. 10. Make D&I a Key Focus Area Underrepresented talent groups (e.g., women and differently-abled people) can open many new talent sources for organizations, especially in growth economies with “talent wars” The employee base should reflect the changing face of the customer in order to better understand and address diverse customer needs The new age customer is more aware, connected and demanding, and meeting his or her needs requires innovative and differentiated thinking D&I drives financial performance  Studies indicate that companies with the highest representation of women in top management teams experience, on average, better financial performance than companies with the lowest female representation! 10
  11. 11. Ensure Leadership Commitment Through tangible linkage to Leadership Goals Through inclusion in Leadership Competencies leading to… Effective Leadership 11
  12. 12. Thank You 12

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