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Best Practices, LLC was founded in 1992 by a group of service professionals with roots at the Harvard Business School. Our founder and CEO, Christopher Bogan, is the author of the influential book …

Best Practices, LLC was founded in 1992 by a group of service professionals with roots at the Harvard Business School. Our founder and CEO, Christopher Bogan, is the author of the influential book Benchmarking for Best Practices: Winning through Innovative Adaptation, published by McGraw-Hill.

We offer extensive project experience in the application of continuous-improvement and best-practice benchmarking strategies. Best Practices' expertise in the Best Practices Benchmarking® field is enhanced by our own ongoing research, by our best practice database and by our active work and affiliations with subject-area experts in industry and academia.

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  • 1. Company Overview Best Practices, LLC 1
  • 2. Best Practices, LLC: What We DoAt BPLLC, our strong, specialized industry background combines with broad operational area experienceto provide clients the ideal problem-solving perspective Medical Device Pharmaceutical Biotech 2
  • 3. Best Practices, LLC: Whom We ServeOur clients consist of up-and-coming biotechs in addition to all of the top 50pharma companies, including: 3
  • 4. Best Practices, LLC: What We OfferOur diversity of offerings allows business leaders to select precisely the tools neededto succeed Research and Consulting Benchmark Channels Reports Pharmaceutical, Best Practice Biotech, and Database Medical Device Expertise Best Practices Excellence Services Research and Advisory 4
  • 5. Our People: LeadershipAt BPLLC, our experienced, recognized leaders lay the foundation for the team ofindustry experts who ensure both your and our success. Christopher Bogan, President and CEO •Recognized expert and thought leader in the application of best practices for performance improvement •Major publications include Benchmarking for Best Practices: Winning Through Innovative Adaptation and “The Baldrige: What It Is, How its Won, How To Use It to Improve Quality in Your Company •Board member of several corporations and guest lecturer at Northwestern Universitys Kellogg School of Management. Bob Bullock, VP, Sales, Business Development, and RAS •More than two decades of experience in the pharmaceutical industry, including leadership at Novartis and Merck •Leads commercial functions •Served as adjunct clinical instructor at Xavier School of Pharmacy Cameron Tew, Executive Director of Research, Publishing, Marking and Advisory Services •14 years of experience in research, analysis, field interviews and management/project leadership in the media industry. •Extensive pharmaceutical product knowledge •Responsible for developing and maintaining advisory services new business •Published and quoted in various industry and technology publications including Med Ad News, Pharma Focus, Product Management Today, Pharmaceutical Technology and Innovations in Pharma Technology. 5
  • 6. Our People: India OfficeIn addition to our base office in Chapel Hill, NC, the Mumbai operating companyprovides another point of contact in Asia. Mansi Kamdar, General Manager, BPLLC India • Launched and now spearheads India-based emerging market operations in Mumbai • Experience in all aspects of our research and consulting operations in the US • Involved in conducting quantitative and qualitative research studies on sales force issues, marketing and commercial operations, finance, manufacturing and quality issues, and more Mihir Shah, Associate General Manager, BPLLC India • Leads business development operations from Mumbai, India. • Extensive experience within pharmaceutical industry and with clients spanning 3 continents and over 10 countries 6
  • 7. Our Values and MissionPeople, Service, Learning, Profit: how we approach our work and relationships witheach other. People Our companys labors are focused on Service helping organizations achieve world- class status in what they do. We work with a wide variety of clients: large and small, private and public, for-profit and not-for-profit. The work is engaging and rewarding, because it leverages the resources of those that are "the best" in a given area and our abilities and ingenuity, to bring about change and improvement. Profit Learning 7
  • 8. About Us: Best Practices, LLC We are a research and consulting firm that conducts work based on the simple yet profound principle that organizations can chart a course tosuperior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. Best Practices, LLC 6350 Quadrangle Drive, Suite 200, Chapel Hill, NC 27517 919-403-0251 best@best-in-class.com www.best-in-class.com