Refinder — A social platform for team collaboration and information management


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Refinder — A social platform for team collaboration and information management

  1. 1. Things come together.A social platform for team collaboration and information management
  2. 2. About meBernhard SchandlCTO & co-founder Gnowsis.comResearcher,
  3. 3. The need forcollaboration tools
  4. 4. What does a team use to share and communicate?
  5. 5.
  6. 6.
  7. 7. Email
  8. 8. Why you love email• Perfect for asynchronous one-to-one communication• Widely supported standard• Communication within and across organizations• Ubiquitous access from any device• Easy to use
  9. 9. Why you hate email• File sharing — the “version hell”• Team collaboration — the “reply all” un-culture• Expected to happen in real-time• Intermingle content and notification• “Store everything, find nothing” medium
  10. 10.
  11. 11. Things come together.
  12. 12. Refinder Main Functions1. Collect — capture relevant information, share it with colleagues, keep it for later reference2. Curate — arrange information based on topics, projects, tasks; tag and relate3. Communicate — share information, exchange ideas and thoughts, push it to other applications and services
  13. 13.
  14. 14. Social LayerMachine “Intelligence”
  15. 15. Collect
  16. 16. CollectionsCollections are collaboration spaces forexchange in teams.1. Create a collection2. Invite users3. Connect cloud apps4. Collect relevant information5. Be productive! :-)
  17. 17. Collect information• Collections can be connected to cloud apps• Information from apps stay synchronized• Search, communication, collaboration, notifications — across all connected apps• Direct access to original source
  18. 18. Collect information• Refinder is able to deal with any type of information • Bookmarks, files, email messages, contacts, calendar events, articles, questions, etc.• All information is stored in structured formats, which allows for automated processing
  19. 19. Collect information• Information can be collected in an ad-hoc manner • Bookmarklet — capture Web pages as you browse • E-Mail — send emails to capture them in Refinder • Application integration — plugins for Office suite, widgets for Web applications
  20. 20. Curate
  21. 21. Information Curation Refinder’s built-in intelligence provides fast access to relevant content:• Search — find information across all connected apps• Filtering — drill down results, find relevant signals in the noise• Recommendations — let the system suggest helpful information• Connect — establish links between information items that belong together
  22. 22. Communicate
  23. 23. Communicate• Refinder provides simple but powerful communication mechanisms: • Comments — add notes, thoughts, feedback to any kind of information • Like — show appreciation• Contrary to “just sending emails”, communication is preserved and socialized in Refinder
  24. 24. Stay on track• Email notifications provide activity alerts• Dashboard gives overview on recent activity
  25. 25. Information Flow• Send information to other systems• Avoid the need for copy+paste
  26. 26. Things come together.Use Cases
  27. 27. How do people use Social Software?IDC’s Social Business Survey, May 2011, n=339
  28. 28. How do people use Social Software?IDC’s Social Business Survey, Q4/2010, n=700
  29. 29. Use Case:Team Info Base
  30. 30. Team Info Base• When working in a team over a longer period of time, information accumulates• May be related to various sub-topics, but addresses the team as a whole• Diverse types of information: Web bookmarks, files (pdf), blog posts• Initiated by one person (for their own purposes), shared with others on demand
  31. 31. Team Info Base• Create collections based on topic• Invite interested people• Share information ad-hoc, using bookmarklet, file upload, or email• Public collections (where appropriate)
  32. 32. Use Case:Project Collaboration
  33. 33. Project Collaboration• When a project is set up, people from different organizations with different background come together• In many cases, collections are created when the number of circulated emails exceeds a certain level• Created by one person, most people are invited immediately
  34. 34. Project Collaboration• Project-based collections are often connected to external apps (e.g., folder in dropbox, RSS feed, twitter stream)• Often, already existing information is re- shared into a project collection• When a project is done, the collection “fades away” — no explicit “closing” or “archiving”
  35. 35. Use Case:Shared clipboard
  36. 36. Shared Clipboard• Use case similar to “infobase”, but less structured, more informal• This use case comes closest to the “What are you working on?” attitude of typical Enterprise Social Software• Mostly bookmarks, less files, sometimes tweets
  37. 37. Observations and Benefits• Less emails being sent• Information is found• Stay in touch with the team, even when not in the office• Confidence: save it to Refinder, and you will find it again
  38. 38. Summary
  39. 39. Summary• There is an obvious need for a new generation of collaboration software.• Boundaries between work/private, office/ mobile, personal/team, local/cloud, internal/ external ... disappear.• Business requirements need to be combined with simple usage.
  40. 40. Summary• Refinder is an example of a tool that combines a social layer with semantic information processing.• It is being effectively used as information management and communication platform.
  41. 41. Thank you!Bernhard