Putting conversations into processes

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My presentation at the International Forum on Enterprise 2.0 in Milan -June 2010

My presentation at the International Forum on Enterprise 2.0 in Milan -June 2010

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  • 1. Bringing conversations into processes to get the most out of your human capital International Forum on Enterprise 2.0 June 9-10th - Milan
  • 2. Bertrand Duperrin Web Industry HR &Management Consulting Enterprise Social Software «Enterprise 2.0 consulting» (?) http://www.netxmodernity.com http://www.duperrin.com http://www.twitter.com/nextmo http://www.duperrin.com/english http://www.twitter.com/bduperrin
  • 3. Hello Italia Hello Milan
  • 4. Hello Italia Hello Milan
  • 5. Why human capital is more important than ever ? Why Enterprise 2.0 is seen as a solution ? Why organization and HR struggle to deal with that ? How to fix it ?
  • 6. HC ? = cost = resource = asset
  • 7. The nature of work has changed
  • 8. Yesterday : intelligence and knowlegde were used to build systems anyone could run
  • 9. Now they have to be used to solve problems to make systems work
  • 10. When old methods and tools are applied to a new context....
  • 11. Problem solving needs knowledge
  • 12. Knowledge is not a stock
  • 13. Knowledge is incarnate and contextualized
  • 14. ...and comes through conversations
  • 15. Harness the Share information information capital Bring people Connect people, together information
  • 16. I was told is was as easy as Facebook !
  • 17. Here’s how organization designed their work flows
  • 18. and how many traditional organizations see the «2.0 model»
  • 19. Businesses aren’t looking for possibly find more gold, they need a gold factory Inspired by Rex Lee http://rexsthoughtspot.blogspot.com/ 2010/06/beyond-serendipity-for-enterprise-20.html
  • 20. Privacy matters
  • 21. Welcome to a rational skeptic world !
  • 22. Employees don’t know how to plug «social» into business
  • 23. How to fix it ?
  • 24. A work-flow (& sense) driven serendipity
  • 25. A work-flow (& sense) driven serendipity Embed social into business
  • 26. A work-flow (& sense) driven serendipity Embed social into business Engaging without overexposing
  • 27. A work-flow (& sense) driven serendipity Embed social into business Engaging without overexposing A basic framework for everybody
  • 28. The traditional nature of work
  • 29. The traditional nature of work Task 1 Task 2 Task x
  • 30. Task 1 Task 2 Task 3 Task x
  • 31. Share Debrief Search Task 1 Task 2 Task 3 Task x Refine/ Ask Discuss Connect
  • 32. Social (net)working is a part of real work Share Debrief Search Task 1 Task 2 Task 3 Task x Refine/ Ask Discuss Connect that improves execution through social routine
  • 33. Social routine
  • 34. Social routine Starts from processes / work flows A light and easy set of background tasks Tells people what to do & when Focuses on sense and alignment Connects Business and Social tools Improves speed / scale / quality Behavioral trainings needed !
  • 35. One more thing...
  • 36. Did you embed conversations in your processes ?
  • 37. Did you embed conversations in your processes ? No ?
  • 38. So you spend millions to recruit talents et train them and you are happy to only get 20% of what they can give you in return Think about it...
  • 39. So.. Networking or Not working ?
  • 40. Bertrand Duperrin Web Industry HR &Management Consulting Enterprise Social Software «Enterprise 2.0 consulting» (?) http://www.netxmodernity.com http://www.duperrin.com http://www.twitter.com/nextmo http://www.duperrin.com/english http://www.twitter.com/bduperrin