Putting conversations into processes

Bringing conversations into processes to get the most out of your human capital International Forum on Enterprise 2.0 June 9-10th - Milan

Bertrand Duperrin Web Industry HR &Management Consulting Enterprise Social Software «Enterprise 2.0 consulting» (?) http://www.netxmodernity.com http://www.duperrin.com http://www.twitter.com/nextmo http://www.duperrin.com/english http://www.twitter.com/bduperrin

Hello Italia Hello Milan

Why human capital is more important than ever ? Why Enterprise 2.0 is seen as a solution ? Why organization and HR struggle to deal with that ? How to ﬁx it ?

HC ? = cost = resource = asset

The nature of work has changed

Yesterday : intelligence and knowlegde were used to build systems anyone could run

Now they have to be used to solve problems to make systems work

When old methods and tools are applied to a new context....

Problem solving needs knowledge

Knowledge is not a stock

Knowledge is incarnate and contextualized

...and comes through conversations

Harness the Share information information capital Bring people Connect people, together information

I was told is was as easy as Facebook !

Here’s how organization designed their work ﬂows

and how many traditional organizations see the «2.0 model»

Businesses aren’t looking for possibly ﬁnd more gold, they need a gold factory Inspired by Rex Lee http://rexsthoughtspot.blogspot.com/ 2010/06/beyond-serendipity-for-enterprise-20.html

Privacy matters

Welcome to a rational skeptic world !

Employees don’t know how to plug «social» into business

How to ﬁx it ?

A work-ﬂow (& sense) driven serendipity

A work-ﬂow (& sense) driven serendipity Embed social into business

A work-ﬂow (& sense) driven serendipity Embed social into business Engaging without overexposing

A work-ﬂow (& sense) driven serendipity Embed social into business Engaging without overexposing A basic framework for everybody

The traditional nature of work

The traditional nature of work Task 1 Task 2 Task x

Task 1 Task 2 Task 3 Task x

Share Debrief Search Task 1 Task 2 Task 3 Task x Reﬁne/ Ask Discuss Connect

Social (net)working is a part of real work Share Debrief Search Task 1 Task 2 Task 3 Task x Reﬁne/ Ask Discuss Connect that improves execution through social routine

Social routine

Social routine Starts from processes / work ﬂows A light and easy set of background tasks Tells people what to do & when Focuses on sense and alignment Connects Business and Social tools Improves speed / scale / quality Behavioral trainings needed !

One more thing...

Did you embed conversations in your processes ?

Did you embed conversations in your processes ? No ?

So you spend millions to recruit talents et train them and you are happy to only get 20% of what they can give you in return Think about it...

So.. Networking or Not working ?

Bertrand Duperrin Web Industry HR &Management Consulting Enterprise Social Software «Enterprise 2.0 consulting» (?) http://www.netxmodernity.com http://www.duperrin.com http://www.twitter.com/nextmo http://www.duperrin.com/english http://www.twitter.com/bduperrin

Putting conversations into processes

by Bertrand Duperrin on Jul 09, 2010

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