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Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
Putting conversations into processes
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Putting conversations into processes

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My presentation at the International Forum on Enterprise 2.0 in Milan -June 2010

My presentation at the International Forum on Enterprise 2.0 in Milan -June 2010

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    • 1. Bringing conversations into processes to get the most out of your human capital International Forum on Enterprise 2.0 June 9-10th - Milan
    • 2. Bertrand Duperrin Web Industry HR &Management Consulting Enterprise Social Software «Enterprise 2.0 consulting» (?) http://www.netxmodernity.com http://www.duperrin.com http://www.twitter.com/nextmo http://www.duperrin.com/english http://www.twitter.com/bduperrin
    • 3. Hello Italia Hello Milan
    • 4. Hello Italia Hello Milan
    • 5. Why human capital is more important than ever ? Why Enterprise 2.0 is seen as a solution ? Why organization and HR struggle to deal with that ? How to fix it ?
    • 6. HC ? = cost = resource = asset
    • 7. The nature of work has changed
    • 8. Yesterday : intelligence and knowlegde were used to build systems anyone could run
    • 9. Now they have to be used to solve problems to make systems work
    • 10. When old methods and tools are applied to a new context....
    • 11. Problem solving needs knowledge
    • 12. Knowledge is not a stock
    • 13. Knowledge is incarnate and contextualized
    • 14. ...and comes through conversations
    • 15. Harness the Share information information capital Bring people Connect people, together information
    • 16. I was told is was as easy as Facebook !
    • 17. Here’s how organization designed their work flows
    • 18. and how many traditional organizations see the «2.0 model»
    • 19. Businesses aren’t looking for possibly find more gold, they need a gold factory Inspired by Rex Lee http://rexsthoughtspot.blogspot.com/ 2010/06/beyond-serendipity-for-enterprise-20.html
    • 20. Privacy matters
    • 21. Welcome to a rational skeptic world !
    • 22. Employees don’t know how to plug «social» into business
    • 23. How to fix it ?
    • 24. A work-flow (& sense) driven serendipity
    • 25. A work-flow (& sense) driven serendipity Embed social into business
    • 26. A work-flow (& sense) driven serendipity Embed social into business Engaging without overexposing
    • 27. A work-flow (& sense) driven serendipity Embed social into business Engaging without overexposing A basic framework for everybody
    • 28. The traditional nature of work
    • 29. The traditional nature of work Task 1 Task 2 Task x
    • 30. Task 1 Task 2 Task 3 Task x
    • 31. Share Debrief Search Task 1 Task 2 Task 3 Task x Refine/ Ask Discuss Connect
    • 32. Social (net)working is a part of real work Share Debrief Search Task 1 Task 2 Task 3 Task x Refine/ Ask Discuss Connect that improves execution through social routine
    • 33. Social routine
    • 34. Social routine Starts from processes / work flows A light and easy set of background tasks Tells people what to do & when Focuses on sense and alignment Connects Business and Social tools Improves speed / scale / quality Behavioral trainings needed !
    • 35. One more thing...
    • 36. Did you embed conversations in your processes ?
    • 37. Did you embed conversations in your processes ? No ?
    • 38. So you spend millions to recruit talents et train them and you are happy to only get 20% of what they can give you in return Think about it...
    • 39. So.. Networking or Not working ?
    • 40. Bertrand Duperrin Web Industry HR &Management Consulting Enterprise Social Software «Enterprise 2.0 consulting» (?) http://www.netxmodernity.com http://www.duperrin.com http://www.twitter.com/nextmo http://www.duperrin.com/english http://www.twitter.com/bduperrin

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