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Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010
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Rapid Rapport: Silicon Valley Code Camp 2010

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Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others …

Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.

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Transcript

  • 1. Rapid rapport
    Verbal Technology to Build Chemistry FAST
    Silicon Valley Code Camp
    1
    Slide Deck: © 2010 B. Maloney
  • 2. Increase communicationeffectiveness up to 5x
    What you get:
    Silicon Valley Code Camp
    2
    Slide Deck: © 2010 B. Maloney
  • 3. Once upon a time, in a Silicon Valley startup, there was a Program Manager…
    Silicon Valley Code Camp
    3
    Slide Deck: © 2010 B. Maloney
  • 4. …the startup brought in a new CTO…
    Silicon Valley Code Camp
    4
    Slide Deck: © 2010 B. Maloney
  • 5. a
    Silicon Valley Code Camp
    5
    Slide Deck: © 2010 B. Maloney
  • 6. ABOUT My path
    How to reach me: at the end
    Silicon Valley Code Camp
    6
    Slide Deck: © 2010 B. Maloney
  • 7. Mechanical Engineer by trainingControls > Automation > UN*X…
    Silicon Valley Code Camp
    7
    Slide Deck: © 2010 B. Maloney
  • 8. …UN*X > Program, Product & Business Mgt
    Silicon Valley Code Camp
    8
    Slide Deck: © 2010 B. Maloney
  • 9. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority
    Neuro Linguistic Programming Practitioner
    Healthy Chocolate Coach
    Silicon Valley Code Camp
    9
    Slide Deck: © 2010 B. Maloney
  • 10. I’ve got good news & bad news
    Silicon Valley Code Camp
    10
    Slide Deck: © 2010 B. Maloney
  • 11. Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    11
  • 12. Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    12
  • 13. outline
    Outcome: Recognize and Practice Verbal Technology to Build Rapport Fast
    • Why: Significance and Basis
    • 14. How: Applying to Agile|Scrum
    • 15. What’s Behind This: Get the Abstraction
    • 16. Summary & Resources
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    13
  • 17. WHY = FIRST IMPRESSIONS MATTER
    Before Confirmation Bias
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    14
  • 18. Does the 1st 60 seconds really matter?
    Silicon Valley Code Camp
    15
    Slide Deck: © 2010 B. Maloney
  • 19. Ever had a telemarketer call?
    Silicon Valley Code Camp
    16
    Slide Deck: © 2010 B. Maloney
  • 20. & you asked to hear more?
    Silicon Valley Code Camp
    17
    Slide Deck: © 2010 B. Maloney
  • 21. Even socially
    Silicon Valley Code Camp
    18
    Slide Deck: © 2010 B. Maloney
  • 22. Confirmation Bias
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    19
  • 23. HOW: APPLYING TO AGILE|SCRUM
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    20
  • 24. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania
    Verbal vectors:
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    21
    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
  • 25. Translating into (Agile) Practice
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    22
  • 26. 7%
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    23
  • 27. 35+%
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    24
  • 28. 55%
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    25
  • 29. 5x? Or 10x?
    What if teams increase communication effectiveness by even half this?
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    26
  • 30. Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    27
  • 31. THE TIP? LOWER UNCONSCIOUS BARRIERS
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    28
  • 32. The Principle
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    29
  • 33. Build Rapport: Offer similar patterns
    Tonality (35+%!)
    Words (7%): keys to how people represent information – another talk
    Physiological (55%!)
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    30
    ---------------------
  • 34. Pair off: Mirroring & Matching
    Keep statements short (get multiple practice exchanges)
    Person A: State an insight from this or another source today
    Person B: Respond using similar verbal behaviors
    Switch roles at signal
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    31
    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
  • 35. Participant Insights: Verbal Mirroring & Matching
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    32
  • 36. WHAT’s BEHIND THIS?
    Get the Abstraction
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    33
  • 37. It began in the Santa Cruz Mountains…
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    34
  • 38. Virginia Satir’s Change Model
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    35
  • 39. Principle: Success Leaves Footprints
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    36
  • 40. NLP Model of Communication
    Unconscious Programming = Barrier: Friend or Foe? Fight or Flight?
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    37
    Mind processes~134 bps
    in groups of
    7 +/- 2 “chunks”
    2B bps info
    Delete
    Distort
    Generalize
  • 41. Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    38
  • 42. Pair off: Mis-Matching
    Keep statements short
    Person A: State an insight from this or another source today
    Person B: Respond using VERY DIFFERENT verbal behaviors
    Switch roles at signal
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    39
    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
  • 43. Participant Insights: Verbal Mis-Matching
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    40
  • 44. SUMMARY
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    41
  • 45. Two types of students
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    42
  • 46. Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    43
  • 47. Silicon Valley Code Camp
    44
    Slide Deck: © 2010 B. Maloney
  • 48. DECIDE: Which TYPE are you?
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    45
  • 49. Communication Goes (way, way, way) Beyond Words
    Tonality (35+%!)
    Words (7%): keys to how people represent information
    Physiological (55%!)
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    46
  • 50. Building Rapport Lowers Unconscious Barriers
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    47
  • 51. 35+%: Observe & Signal Rapport by Verbal Matching
    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    48
  • 52. Resources
    Seminal Work:Richard Bandler & John Grinder,Frogs into Princes
    For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries)
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    49
  • 53. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch
    @berniemaloney
    linkedin.com/in/berniemaloney
    Silicon Valley Code Camp
    50
    Slide Deck: © 2010 B. Maloney
  • 54. FIN
    UtProsim. Namaste.
    Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    51
  • 55. Silicon Valley Code Camp
    Slide Deck: © 2010 B. Maloney
    52

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