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2012 SVCC Creating Influence, On Demand
 

2012 SVCC Creating Influence, On Demand

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Silicon Valley Code Camp 2012 - Simple techniques to communicate 5x more effectively

Silicon Valley Code Camp 2012 - Simple techniques to communicate 5x more effectively

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  • Also, Fundamental Attribution Error, Denning p. 422004 Elections; Contradictory Statements; fMRI study at Emory Univeristy; blatantly self-contradictory statementsfMRI study showed areas associated with REASONING were inactive in participantsWhile areas associated with EMOTION were lit, including conflict resolutionOnce interpretation found to support original position, brain areas of REWARD & PLEASURE lit up – leading to reinforcement of original position

2012 SVCC Creating Influence, On Demand 2012 SVCC Creating Influence, On Demand Presentation Transcript

  • OPENING SESSION SATURDAY OCTOBER 6, 2012 AT Rapid Rapport: CREATING INFLUENCE ON DEMANDRapid Rapport Master Slide Deck: © 2012 B. Maloney 1
  • What you get: INCREASE COMMUNICATION EFFECTIVENESS UP TO 5XRapid Rapport Master Slide Deck: © 2012 B. Maloney 2
  • http://www.youtube.com/watch?v=Rz-ph32CnJA WOULD IT BE OK TO SEE A DEMO?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 3
  • Bernie Maloney, CSPPE, CSM, CSPOAgile CoachInfluence without AuthorityCertifiedNeuro Linguistic Programming Practitioner Rapid Rapport Master Slide Deck: © 2012 B. Maloney 4
  • I’VE GOT GOOD NEWS & BAD NEWSRapid Rapport Master Slide Deck: © 2012 B. Maloney 5
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 6
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 7
  • TWEET YOUR PRACTICERapid Rapport Master Slide Deck: © 2012 B. Maloney 8
  • Outcome: Recognize and Practice Verbal Technology to Create Influence On Demand • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources OUTLINERapid Rapport Master Slide Deck: © 2012 B. Maloney 9
  • WHY = FIRST IMPRESSIONS MATTER Before Confirmation BiasRapid Rapport Master Slide Deck: © 2012 B. Maloney 10
  • Does the 1st 60 seconds really matter?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 11
  • Ever had a telemarketer call?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 12
  • & you asked to hear more?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 13
  • Even sociallyRapid Rapport Master Slide Deck: © 2012 B. Maloney 14
  • Confirmation BiasRapid Rapport Master Slide Deck: © 2012 B. Maloney 15
  • HOW: APPLICATIONS IN TECHNOLOGY TEAMSRapid Rapport Master Slide Deck: © 2012 B. Maloney 16
  • 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Tone, Pitch Tempo: Speed & Cadence Timbre VolumeRapid Rapport Master Slide Deck: © 2012 B. Maloney 17
  • Translating into (Agile) PracticeRapid Rapport Master Slide Deck: © 2012 B. Maloney 18
  • 7%Rapid Rapport Master Slide Deck: © 2012 B. Maloney 19
  • 35+%Rapid Rapport Master Slide Deck: © 2012 B. Maloney 20
  • 55%Rapid Rapport Master Slide Deck: © 2012 B. Maloney 21
  • What if teams increase communication effectiveness by even half this? 5X? OR 10X?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 22
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 23
  • THE TIP? LOWER UNCONSCIOUS BARRIERSRapid Rapport Master Slide Deck: © 2012 B. Maloney 24
  • The PrincipleRapid Rapport Master Slide Deck: © 2012 B. Maloney 25
  • Build Rapport: Offer similar patterns Tonality (35+%!) --------------------- how people represent information – another talk Words (7%): keys to --------------------- Physiological (55%!)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 26
  • Pair off: Verbal Mirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Person A: Start with a Question Tempo: Speed & Cadence Person B: Short response, using similar verbal behaviors > Question Timbre Switch roles at signal VolumeRapid Rapport Master Slide Deck: © 2012 B. Maloney 27
  • Insights: Verbal Mirroring & MatchingRapid Rapport Master Slide Deck: © 2012 B. Maloney 28
  • Get the Abstraction WHAT’S BEHIND THIS?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 29
  • It began in the Santa Cruz Mountains…Rapid Rapport Master Slide Deck: © 2012 B. Maloney 30
  • Virginia Satir’s Change ModelRapid Rapport Master Slide Deck: © 2012 B. Maloney 31
  • Principle: Success Leaves FootprintsRapid Rapport Master Slide Deck: © 2012 B. Maloney 32
  • 2B bps info NLP MODEL OF COMMUNICATIONRapid Rapport Master Slide Deck: © 2012 B. Maloney 33
  • 2MB (~16 Mb) (HD 1920x1080)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 34
  • Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” NLP MODEL OF COMMUNICATIONRapid Rapport Master Slide Deck: © 2012 B. Maloney 35
  • 132 b (12 px by 11 px)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 36
  • Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” Delete Distort Generalize Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? NLP MODEL OF COMMUNICATIONRapid Rapport Master Slide Deck: © 2012 B. Maloney 37
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 38
  • TWEET YOUR PRACTICERapid Rapport Master Slide Deck: © 2012 B. Maloney 39
  • SUMMARYRapid Rapport Master Slide Deck: © 2012 B. Maloney 40
  • TWO TYPES OF STUDENTSRapid Rapport Master Slide Deck: © 2012 B. Maloney 41
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 42
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 43
  • DECIDE: WHICH TYPE ARE YOU?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 44
  • 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 45
  • Building Rapport Lowers Unconscious BarriersRapid Rapport Master Slide Deck: © 2012 B. Maloney 46
  • 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre VolumeRapid Rapport Master Slide Deck: © 2012 B. Maloney 47
  • Seminal Work: Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) RESOURCESRapid Rapport Master Slide Deck: © 2012 B. Maloney 48
  • START RIGHT NOWRapid Rapport Master Slide Deck: © 2012 B. Maloney 49
  • Saturday November 3, 2012 Nokia, Sunnyvale VOTE: bit.ly/mcsv12influence Building Products that Delight Customers: Hands-on Product Management 30 Students Stanford Continuing Studies – BUS 15 1st Class: January 28, 2013 FUTURE PRESENTATIONSRapid Rapport Master Slide Deck: © 2012 B. Maloney 50
  • Bernie Maloney, CSP PE, CSM, CSPO Turning Strategies into Results For People, Teams & Businesses From Startup to Beyond $100M twitter.com/#!/ berniemaloney slideshare.net/ berniemaloney about.me/ berniemaloneyquitsmokingin60.com/ berniemaloney Rapid Rapport Master Slide Deck: © 2012 B. Maloney 51
  • Ut Prosim. Namaste. FINRapid Rapport Master Slide Deck: © 2012 B. Maloney 52
  • Rapid Rapport Master Slide Deck: © 2012 B. Maloney 53