2012 SVCC Creating Influence, On Demand

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Silicon Valley Code Camp 2012 - Simple techniques to communicate 5x more effectively

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  • Also, Fundamental Attribution Error, Denning p. 422004 Elections; Contradictory Statements; fMRI study at Emory Univeristy; blatantly self-contradictory statementsfMRI study showed areas associated with REASONING were inactive in participantsWhile areas associated with EMOTION were lit, including conflict resolutionOnce interpretation found to support original position, brain areas of REWARD & PLEASURE lit up – leading to reinforcement of original position
  • 2012 SVCC Creating Influence, On Demand

    1. 1. OPENING SESSION SATURDAY OCTOBER 6, 2012 AT Rapid Rapport: CREATING INFLUENCE ON DEMANDRapid Rapport Master Slide Deck: © 2012 B. Maloney 1
    2. 2. What you get: INCREASE COMMUNICATION EFFECTIVENESS UP TO 5XRapid Rapport Master Slide Deck: © 2012 B. Maloney 2
    3. 3. http://www.youtube.com/watch?v=Rz-ph32CnJA WOULD IT BE OK TO SEE A DEMO?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 3
    4. 4. Bernie Maloney, CSPPE, CSM, CSPOAgile CoachInfluence without AuthorityCertifiedNeuro Linguistic Programming Practitioner Rapid Rapport Master Slide Deck: © 2012 B. Maloney 4
    5. 5. I’VE GOT GOOD NEWS & BAD NEWSRapid Rapport Master Slide Deck: © 2012 B. Maloney 5
    6. 6. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 6
    7. 7. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 7
    8. 8. TWEET YOUR PRACTICERapid Rapport Master Slide Deck: © 2012 B. Maloney 8
    9. 9. Outcome: Recognize and Practice Verbal Technology to Create Influence On Demand • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources OUTLINERapid Rapport Master Slide Deck: © 2012 B. Maloney 9
    10. 10. WHY = FIRST IMPRESSIONS MATTER Before Confirmation BiasRapid Rapport Master Slide Deck: © 2012 B. Maloney 10
    11. 11. Does the 1st 60 seconds really matter?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 11
    12. 12. Ever had a telemarketer call?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 12
    13. 13. & you asked to hear more?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 13
    14. 14. Even sociallyRapid Rapport Master Slide Deck: © 2012 B. Maloney 14
    15. 15. Confirmation BiasRapid Rapport Master Slide Deck: © 2012 B. Maloney 15
    16. 16. HOW: APPLICATIONS IN TECHNOLOGY TEAMSRapid Rapport Master Slide Deck: © 2012 B. Maloney 16
    17. 17. 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Tone, Pitch Tempo: Speed & Cadence Timbre VolumeRapid Rapport Master Slide Deck: © 2012 B. Maloney 17
    18. 18. Translating into (Agile) PracticeRapid Rapport Master Slide Deck: © 2012 B. Maloney 18
    19. 19. 7%Rapid Rapport Master Slide Deck: © 2012 B. Maloney 19
    20. 20. 35+%Rapid Rapport Master Slide Deck: © 2012 B. Maloney 20
    21. 21. 55%Rapid Rapport Master Slide Deck: © 2012 B. Maloney 21
    22. 22. What if teams increase communication effectiveness by even half this? 5X? OR 10X?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 22
    23. 23. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 23
    24. 24. THE TIP? LOWER UNCONSCIOUS BARRIERSRapid Rapport Master Slide Deck: © 2012 B. Maloney 24
    25. 25. The PrincipleRapid Rapport Master Slide Deck: © 2012 B. Maloney 25
    26. 26. Build Rapport: Offer similar patterns Tonality (35+%!) --------------------- how people represent information – another talk Words (7%): keys to --------------------- Physiological (55%!)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 26
    27. 27. Pair off: Verbal Mirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Person A: Start with a Question Tempo: Speed & Cadence Person B: Short response, using similar verbal behaviors > Question Timbre Switch roles at signal VolumeRapid Rapport Master Slide Deck: © 2012 B. Maloney 27
    28. 28. Insights: Verbal Mirroring & MatchingRapid Rapport Master Slide Deck: © 2012 B. Maloney 28
    29. 29. Get the Abstraction WHAT’S BEHIND THIS?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 29
    30. 30. It began in the Santa Cruz Mountains…Rapid Rapport Master Slide Deck: © 2012 B. Maloney 30
    31. 31. Virginia Satir’s Change ModelRapid Rapport Master Slide Deck: © 2012 B. Maloney 31
    32. 32. Principle: Success Leaves FootprintsRapid Rapport Master Slide Deck: © 2012 B. Maloney 32
    33. 33. 2B bps info NLP MODEL OF COMMUNICATIONRapid Rapport Master Slide Deck: © 2012 B. Maloney 33
    34. 34. 2MB (~16 Mb) (HD 1920x1080)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 34
    35. 35. Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” NLP MODEL OF COMMUNICATIONRapid Rapport Master Slide Deck: © 2012 B. Maloney 35
    36. 36. 132 b (12 px by 11 px)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 36
    37. 37. Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” Delete Distort Generalize Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? NLP MODEL OF COMMUNICATIONRapid Rapport Master Slide Deck: © 2012 B. Maloney 37
    38. 38. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 38
    39. 39. TWEET YOUR PRACTICERapid Rapport Master Slide Deck: © 2012 B. Maloney 39
    40. 40. SUMMARYRapid Rapport Master Slide Deck: © 2012 B. Maloney 40
    41. 41. TWO TYPES OF STUDENTSRapid Rapport Master Slide Deck: © 2012 B. Maloney 41
    42. 42. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 42
    43. 43. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 43
    44. 44. DECIDE: WHICH TYPE ARE YOU?Rapid Rapport Master Slide Deck: © 2012 B. Maloney 44
    45. 45. 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!)Rapid Rapport Master Slide Deck: © 2012 B. Maloney 45
    46. 46. Building Rapport Lowers Unconscious BarriersRapid Rapport Master Slide Deck: © 2012 B. Maloney 46
    47. 47. 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre VolumeRapid Rapport Master Slide Deck: © 2012 B. Maloney 47
    48. 48. Seminal Work: Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) RESOURCESRapid Rapport Master Slide Deck: © 2012 B. Maloney 48
    49. 49. START RIGHT NOWRapid Rapport Master Slide Deck: © 2012 B. Maloney 49
    50. 50. Saturday November 3, 2012 Nokia, Sunnyvale VOTE: bit.ly/mcsv12influence Building Products that Delight Customers: Hands-on Product Management 30 Students Stanford Continuing Studies – BUS 15 1st Class: January 28, 2013 FUTURE PRESENTATIONSRapid Rapport Master Slide Deck: © 2012 B. Maloney 50
    51. 51. Bernie Maloney, CSP PE, CSM, CSPO Turning Strategies into Results For People, Teams & Businesses From Startup to Beyond $100M twitter.com/#!/ berniemaloney slideshare.net/ berniemaloney about.me/ berniemaloneyquitsmokingin60.com/ berniemaloney Rapid Rapport Master Slide Deck: © 2012 B. Maloney 51
    52. 52. Ut Prosim. Namaste. FINRapid Rapport Master Slide Deck: © 2012 B. Maloney 52
    53. 53. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 53

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