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201206IEEESVTMC
 

201206IEEESVTMC

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    201206IEEESVTMC 201206IEEESVTMC Presentation Transcript

    • TECHNOLOGY MANAGEMENT COUNCIL SILICON VALLEY / SAN FRANCISCO CHAPTER JUNE 7, 2012 Rapid Rapport: CREATING INFLUENCE ON DEMANDIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 1
    • What you get: INCREASE COMMUNICATION EFFECTIVENESS UP TO 5XIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 2
    • http://www.youtube.com/watch?v=YcTgjR5iV1Y WOULD IT BE OK TO SEE A DEMO?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 3
    • Bernie MaloneyPE, CSPStrategic Program Managementmatrix management= Influence without AuthorityNeuro Linguistic Programming Practitioner IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 4
    • I’VE GOT GOOD NEWS & BAD NEWSIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 5
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 6
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 7
    • Outcome: Recognize and Practice Verbal Technology to Build Rapport Fast • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources OUTLINEIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 8
    • WHY = FIRST IMPRESSIONS MATTER Before Confirmation BiasIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 9
    • Does the 1st 60 seconds really matter?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 10
    • Ever had a telemarketer call?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 11
    • & you asked to hear more?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 12
    • Even sociallyIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 13
    • Confirmation BiasIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 14
    • HOW: APPLICATIONS IN TECHNOLOGY TEAMSIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 15
    • 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Tone, Pitch Tempo: Speed & Cadence Timbre VolumeIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 16
    • Translating into (Agile) PracticeIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 17
    • 7%IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 18
    • 35+%IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 19
    • 55%IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 20
    • What if teams increase communication effectiveness by even half this? 5X? OR 10X?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 21
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 22
    • THE TIP? LOWER UNCONSCIOUS BARRIERSIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 23
    • The PrincipleIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 24
    • Build Rapport: Offer similar patterns Tonality (35+%!) --------------------- how people represent information – another talk Words (7%): keys to --------------------- Physiological (55%!)IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 25
    • Pair off: Verbal Mirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Person A: Start with a Question Tempo: Speed & Cadence Person B: Short response, using similar verbal behaviors > Question Timbre Switch roles at signal VolumeIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 26
    • Insights: Verbal Mirroring & MatchingIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 27
    • Get the Abstraction WHAT’S BEHIND THIS?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 28
    • It began in the Santa Cruz Mountains…IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 29
    • Virginia Satir’s Change ModelIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 30
    • Principle: Success Leaves FootprintsIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 31
    • 2B bps info NLP MODEL OF COMMUNICATIONIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 32
    • 2MB (~16 Mb) (HD 1920x1080)IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 33
    • Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” NLP MODEL OF COMMUNICATIONIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 34
    • 132 b (12 px by 11 px)IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 35
    • Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” Delete Distort Generalize Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? NLP MODEL OF COMMUNICATIONIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 36
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 37
    • SUMMARYIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 38
    • TWO TYPES OF STUDENTSIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 39
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 40
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 41
    • DECIDE: WHICH TYPE ARE YOU?IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 42
    • 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!)IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 43
    • Building Rapport Lowers Unconscious BarriersIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 44
    • 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre VolumeIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 45
    • Seminal Work: Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) RESOURCESIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 46
    • A practical application to inspire action: Simon Sinek Start With Why A guide leveraging Agile to transform organizations : Stephen Denning The Leader’s Guide to Radical Management APPLIED RESOURCES FOR THOSE WHO LEADIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 47
    • Bernie MaloneyPE, CSPTurning Strategies into ResultsFrom Startup to Beyond $100M about.me/ berniemaloney linkedin.com/in/ berniemaloney slideshare.net / berniemaloney gplus.to/ berniemaloney twitter.com/#!/ berniemaloney IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 48
    • Ut Prosim. Namaste. FINIEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 49
    • IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 50