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201204-SVALN
 

201204-SVALN

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Creating Influence, On Demand - simple techniques to increase communication effectiveness by a factor of 5 or more

Creating Influence, On Demand - simple techniques to increase communication effectiveness by a factor of 5 or more

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    201204-SVALN 201204-SVALN Presentation Transcript

    • SILICON VALLEY AGILE LEADERSHIP NETWORK APRIL 10, 2012 AT Rapid Rapport: CREATING INFLUENCE ON DEMANDRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 1
    • What you get: INCREASE COMMUNICATION EFFECTIVENESS UP TO 5XRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 2
    • http://www.youtube.com/watch?v=YcTgjR5iV1Y WOULD IT BE OK TO SEE A DEMO?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 3
    • Bernie Maloney, CSPPE, CSM, CSPOStrategic Program Managementmatrix management= Influence without AuthorityNeuro Linguistic Programming Practitioner Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 4
    • I’VE GOT GOOD NEWS & BAD NEWSRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 5
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 6
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 7
    • Outcome: Recognize and Practice Verbal Technology to Build Rapport Fast • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources OUTLINERapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 8
    • WHY = FIRST IMPRESSIONS MATTER Before Confirmation BiasRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 9
    • Does the 1st 60 seconds really matter?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 10
    • Ever had a telemarketer call?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 11
    • & you asked to hear more?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 12
    • Even sociallyRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 13
    • Confirmation BiasRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 14
    • HOW: APPLICATIONS IN TECHNOLOGY TEAMSRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 15
    • 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Tone, Pitch Tempo: Speed & Cadence Timbre VolumeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 16
    • Translating into (Agile) PracticeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 17
    • 7%Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 18
    • 35+%Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 19
    • 55%Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 20
    • What if teams increase communication effectiveness by even half this? 5X? OR 10X?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 21
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 22
    • THE TIP? LOWER UNCONSCIOUS BARRIERSRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 23
    • The PrincipleRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 24
    • Build Rapport: Offer similar patterns Tonality (35+%!) --------------------- how people represent information – another talk Words (7%): keys to --------------------- Physiological (55%!)Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 25
    • Pair off: Verbal Mirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Person A: Start with a Question Tempo: Speed & Cadence Person B: Short response, using similar verbal behaviors > Question Timbre Switch roles at signal VolumeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 26
    • Insights: Verbal Mirroring & MatchingRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 27
    • Get the Abstraction WHAT’S BEHIND THIS?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 28
    • It began in the Santa Cruz Mountains…Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 29
    • Virginia Satir’s Change ModelRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 30
    • Principle: Success Leaves FootprintsRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 31
    • 2B bps info NLP MODEL OF COMMUNICATIONRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 32
    • 2MB (~16 Mb) (HD 1920x1080)Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 33
    • Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” Delete Distort Generalize Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? NLP MODEL OF COMMUNICATIONRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 34
    • Pair off: Layer in Physical Mirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Question || Short Response || Question back Tempo: Speed & Cadence Keep movements gentle, and when noticed, offer similar behavior Timbre VolumeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 35
    • Insights: Physical Mirroring & MatchingRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 36
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 37
    • BONUS (time permitting): Pacing & Leading Keep statements short (get multiple practice exchanges) Question || Short Response || Question back Keep movements gentle, once physical rapport noticed, shift a little & observeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 38
    • BONUS (time permitting): Mis-Matching Keep statements short Tone, Pitch Person A: State an insight from this or another source today Tempo: Speed & Cadence Person B: Respond using VERY DIFFERENT verbal behaviors Timbre Switch roles at signal VolumeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 39
    • SUMMARYRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 40
    • TWO TYPES OF STUDENTSRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 41
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 42
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 43
    • DECIDE: WHICH TYPE ARE YOU?Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 44
    • 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!)Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 45
    • Building Rapport Lowers Unconscious BarriersRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 46
    • 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre VolumeRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 47
    • Seminal Work: Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) RESOURCESRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 48
    • A practical application to inspire action: Simon Sinek Start With Why A guide leveraging Agile to transform organizations : Stephen Denning The Leader’s Guide to Radical Management APPLIED RESOURCES FOR THOSE WHO LEADRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 49
    • Bernie Maloney, CSPPE, CSM, CSPOTurning Strategies into ResultsFrom Startup to Beyond $100M about.me/ berniemaloneylinkedin.com/in/ berniemaloney slideshare.net / berniemaloney gplus.to/ berniemaloney twitter.com/#!/ berniemaloney Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 50
    • Ut Prosim. Namaste. FINRapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 51
    • Rapid Rapport SVALN 2012-04 Slide Deck: © 2012 B. Maloney 52