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2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
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2011 SV Pcamp:Rapid Rapport

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Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others …

Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.

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  • Chris Sims: More exercises, less depth, include perceptual awareness like: http://www.youtube.com/watch?v=bioyh7GnskgSTBBallOr http://www.youtube.com/watch?v=7ncJ3Uy13u8 Bank GuardsOr http://www.youtube.com/watch?v=kd2dQ26DdFQ FootballOr http://www.youtube.com/watch?v=YcTgjR5iV1Y dealsSelf eval:Improvements: * Better opening of presentation * Better lighting (projector was overwhelmed by overhead lights) * Illustrate the technique rather than jump straight to exercise * Counsel use of "library voice" * Have the slides available on the wiki ahead for latecomers * Probe for the basis of the questions (made assumption wrt Francois)
  • Transcript

    • 1. Rapid rapport
      Verbal Technology to Build Chemistry FAST
      Silicon Valley Product Camp
      1
      Slide Deck: © 2011 B. Maloney
    • 2. Increase communicationeffectiveness up to 5x
      What you get:
      Silicon Valley Product Camp
      2
      Slide Deck: © 2011 B. Maloney
    • 3. Would IT BE OK To SEE A DEMO?
      http://www.youtube.com/watch?v=YcTgjR5iV1Y
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      3
    • 4. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority
      Neuro Linguistic Programming Practitioner
      Healthy Chocolate Coach
      Silicon Valley Product Camp
      4
      Slide Deck: © 2011 B. Maloney
    • 5. I’ve got good news & bad news
      Silicon Valley Product Camp
      5
      Slide Deck: © 2011 B. Maloney
    • 6. Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      6
    • 7. Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      7
    • 8. outline
      Outcome: Recognize and Practice Verbal Technology to Build Rapport Fast
      • Why: Significance and Basis
      • 9. How: Applications in Technology Teams
      • 10. What’s Behind This: Get the Abstraction
      • 11. Summary & Resources
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      8
    • 12. WHY = FIRST IMPRESSIONS MATTER
      Before Confirmation Bias
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      9
    • 13. Does the 1st 60 seconds really matter?
      Silicon Valley Product Camp
      10
      Slide Deck: © 2011 B. Maloney
    • 14. Ever had a telemarketer call?
      Silicon Valley Product Camp
      11
      Slide Deck: © 2011 B. Maloney
    • 15. & you asked to hear more?
      Silicon Valley Product Camp
      12
      Slide Deck: © 2011 B. Maloney
    • 16. Even socially
      Silicon Valley Product Camp
      13
      Slide Deck: © 2011 B. Maloney
    • 17. Confirmation Bias
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      14
    • 18. HOW: APPLICATIONS IN TECHNOLOGY TEAMS
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      15
    • 19. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania
      Verbal vectors:
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      16
      Tone, Pitch
      Tempo: Speed & Cadence
      Timbre
      Volume
    • 20. Translating into (Agile) Practice
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      17
    • 21. 7%
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      18
    • 22. 35+%
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      19
    • 23. 55%
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      20
    • 24. 5x? Or 10x?
      What if teams increase communication effectiveness by even half this?
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      21
    • 25. Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      22
    • 26. THE TIP? LOWER UNCONSCIOUS BARRIERS
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      23
    • 27. The Principle
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      24
    • 28. Build Rapport: Offer similar patterns
      Tonality (35+%!)
      Words (7%): keys to how people represent information – another talk
      Physiological (55%!)
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      25
      ---------------------
    • 29. Pair off: Mirroring & Matching
      Keep statements short (get multiple practice exchanges)
      Person A: State an insight from this or another source today
      Person B: Respond using similar verbal behaviors
      Switch roles at signal
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      26
      Tone, Pitch
      Tempo: Speed & Cadence
      Timbre
      Volume
    • 30. Participant Insights: Verbal Mirroring & Matching
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      27
    • 31. WHAT’s BEHIND THIS?
      Get the Abstraction
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      28
    • 32. It began in the Santa Cruz Mountains…
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      29
    • 33. Virginia Satir’s Change Model
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      30
    • 34. Principle: Success Leaves Footprints
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      31
    • 35. NLP Model of Communication
      Unconscious Programming = Barrier: Friend or Foe? Fight or Flight?
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      32
      Mind processes~134 bps
      in groups of
      7 +/- 2 “chunks”
      2B bps info
      Delete
      Distort
      Generalize
    • 36. Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      33
    • 37. Pair off: Mis-Matching
      Keep statements short
      Person A: State an insight from this or another source today
      Person B: Respond using VERY DIFFERENT verbal behaviors
      Switch roles at signal
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      34
      Tone, Pitch
      Tempo: Speed & Cadence
      Timbre
      Volume
    • 38. Participant Insights: Verbal Mis-Matching
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      35
    • 39. SUMMARY
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      36
    • 40. Two types of students
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      37
    • 41. Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      38
    • 42. Silicon Valley Product Camp
      39
      Slide Deck: © 2011 B. Maloney
    • 43. DECIDE: Which TYPE are you?
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      40
    • 44. Communication Goes (way, way, way) Beyond Words
      Tonality (35+%!)
      Words (7%): keys to how people represent information
      Physiological (55%!)
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      41
    • 45. Building Rapport Lowers Unconscious Barriers
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      42
    • 46. 35+%: Observe & Signal Rapport by Verbal Matching
      Tone, Pitch
      Tempo: Speed & Cadence
      Timbre
      Volume
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      43
    • 47. Resources
      Seminal Work:Richard Bandler & John Grinder,Frogs into Princes
      For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries)
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      44
    • 48. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch
      @berniemaloney
      linkedin.com/in/berniemaloney
      Silicon Valley Product Camp
      45
      Slide Deck: © 2011 B. Maloney
    • 49. FIN
      UtProsim. Namaste.
      Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      46
    • 50. Silicon Valley Product Camp
      Slide Deck: © 2011 B. Maloney
      47

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