2011 SV Pcamp:Rapid Rapport
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2011 SV Pcamp:Rapid Rapport

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Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others......

Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.

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  • Chris Sims: More exercises, less depth, include perceptual awareness like: http://www.youtube.com/watch?v=bioyh7GnskgSTBBallOr http://www.youtube.com/watch?v=7ncJ3Uy13u8 Bank GuardsOr http://www.youtube.com/watch?v=kd2dQ26DdFQ FootballOr http://www.youtube.com/watch?v=YcTgjR5iV1Y dealsSelf eval:Improvements: * Better opening of presentation * Better lighting (projector was overwhelmed by overhead lights) * Illustrate the technique rather than jump straight to exercise * Counsel use of "library voice" * Have the slides available on the wiki ahead for latecomers * Probe for the basis of the questions (made assumption wrt Francois)

Transcript

  • 1. Rapid rapport
    Verbal Technology to Build Chemistry FAST
    Silicon Valley Product Camp
    1
    Slide Deck: © 2011 B. Maloney
  • 2. Increase communicationeffectiveness up to 5x
    What you get:
    Silicon Valley Product Camp
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    Slide Deck: © 2011 B. Maloney
  • 3. Would IT BE OK To SEE A DEMO?
    http://www.youtube.com/watch?v=YcTgjR5iV1Y
    Silicon Valley Product Camp
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    3
  • 4. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority
    Neuro Linguistic Programming Practitioner
    Healthy Chocolate Coach
    Silicon Valley Product Camp
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    Slide Deck: © 2011 B. Maloney
  • 5. I’ve got good news & bad news
    Silicon Valley Product Camp
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    Slide Deck: © 2011 B. Maloney
  • 6. Silicon Valley Product Camp
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  • 7. Silicon Valley Product Camp
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  • 8. outline
    Outcome: Recognize and Practice Verbal Technology to Build Rapport Fast
    • Why: Significance and Basis
    • 9. How: Applications in Technology Teams
    • 10. What’s Behind This: Get the Abstraction
    • 11. Summary & Resources
    Silicon Valley Product Camp
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  • 12. WHY = FIRST IMPRESSIONS MATTER
    Before Confirmation Bias
    Silicon Valley Product Camp
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  • 13. Does the 1st 60 seconds really matter?
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    Slide Deck: © 2011 B. Maloney
  • 14. Ever had a telemarketer call?
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  • 15. & you asked to hear more?
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  • 16. Even socially
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    Slide Deck: © 2011 B. Maloney
  • 17. Confirmation Bias
    Silicon Valley Product Camp
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  • 18. HOW: APPLICATIONS IN TECHNOLOGY TEAMS
    Silicon Valley Product Camp
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  • 19. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania
    Verbal vectors:
    Silicon Valley Product Camp
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    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
  • 20. Translating into (Agile) Practice
    Silicon Valley Product Camp
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  • 21. 7%
    Silicon Valley Product Camp
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  • 22. 35+%
    Silicon Valley Product Camp
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  • 23. 55%
    Silicon Valley Product Camp
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  • 24. 5x? Or 10x?
    What if teams increase communication effectiveness by even half this?
    Silicon Valley Product Camp
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  • 25. Silicon Valley Product Camp
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  • 26. THE TIP? LOWER UNCONSCIOUS BARRIERS
    Silicon Valley Product Camp
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  • 27. The Principle
    Silicon Valley Product Camp
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  • 28. Build Rapport: Offer similar patterns
    Tonality (35+%!)
    Words (7%): keys to how people represent information – another talk
    Physiological (55%!)
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    ---------------------
  • 29. Pair off: Mirroring & Matching
    Keep statements short (get multiple practice exchanges)
    Person A: State an insight from this or another source today
    Person B: Respond using similar verbal behaviors
    Switch roles at signal
    Silicon Valley Product Camp
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    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
  • 30. Participant Insights: Verbal Mirroring & Matching
    Silicon Valley Product Camp
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  • 31. WHAT’s BEHIND THIS?
    Get the Abstraction
    Silicon Valley Product Camp
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  • 32. It began in the Santa Cruz Mountains…
    Silicon Valley Product Camp
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  • 33. Virginia Satir’s Change Model
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  • 34. Principle: Success Leaves Footprints
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  • 35. NLP Model of Communication
    Unconscious Programming = Barrier: Friend or Foe? Fight or Flight?
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    Mind processes~134 bps
    in groups of
    7 +/- 2 “chunks”
    2B bps info
    Delete
    Distort
    Generalize
  • 36. Silicon Valley Product Camp
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  • 37. Pair off: Mis-Matching
    Keep statements short
    Person A: State an insight from this or another source today
    Person B: Respond using VERY DIFFERENT verbal behaviors
    Switch roles at signal
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    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
  • 38. Participant Insights: Verbal Mis-Matching
    Silicon Valley Product Camp
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  • 39. SUMMARY
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  • 40. Two types of students
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  • 41. Silicon Valley Product Camp
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  • 42. Silicon Valley Product Camp
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  • 43. DECIDE: Which TYPE are you?
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  • 44. Communication Goes (way, way, way) Beyond Words
    Tonality (35+%!)
    Words (7%): keys to how people represent information
    Physiological (55%!)
    Silicon Valley Product Camp
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  • 45. Building Rapport Lowers Unconscious Barriers
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  • 46. 35+%: Observe & Signal Rapport by Verbal Matching
    Tone, Pitch
    Tempo: Speed & Cadence
    Timbre
    Volume
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  • 47. Resources
    Seminal Work:Richard Bandler & John Grinder,Frogs into Princes
    For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries)
    Silicon Valley Product Camp
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  • 48. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch
    @berniemaloney
    linkedin.com/in/berniemaloney
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  • 49. FIN
    UtProsim. Namaste.
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  • 50. Silicon Valley Product Camp
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