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Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
Toilets in delhi metro - A commuter's perspective
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Toilets in delhi metro - A commuter's perspective

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  • 1. The BIG Question – Toilets at Delhi Metro Ashish Bhasin, Ashish Dubey, Benz Thomas, Pratik Sharma, Vivek SharmaImage courtesy: mmagallan from www.sxc.hu
  • 2. Contents • Introduction – Delhi Metro – Toilet Issue & Delhi Metro • Scope of the study & work plan – Questionnaire parameters – Analysis of the survey – Commuters perspective on the issue • Recommendations to Delhi Metro
  • 3. About Delhi Metro Delhi Metro – Lifeline of the city Serving people in Ever expanding Clean commuting NCR network ► Currently serving ► Network of six lines ► Certified by the UN Delhi, Gurgaon, ► Total length of 189.63 as first metro rail Noida and Ghaziabad kms and rail-based ► More than 2,700 trips ► 142 stations system in the world daily to get ‘carbon ► 35 are ► Between 6:00 and credits for reducing underground 23:00 greenhouse gas ► 5 are at-grade emissions’ ► rest are elevated
  • 4. Delhi Metro - Toilet Issue Increasing network ► Delhi Metro is continuously increasing its network (more destinations) ► More and more people are taking to the Delhi Metro for commuting from one end of the city to another Commuting time & weather ► Travel time for the people has decreased, the average time spent within the metro network has increased ► Extreme weather conditions in Delhi Necessity for an accessible toilet facility in the Delhi Metro Network
  • 5. Toilet Issue - Timeline • PIL in Delhi High Court for providing of toilets in Delhi Metro • Delhi High Court directs DMRC to permit use of Metro staff toilets 2007 at Mandi House, Vidhan Sabha, Chawri Bazaar and Civil Lines • Delhi High Court throws out PIL for toilet facility in Delhi Metro • Directs them to approach Delhi Metro 2009 • Satish Kumar Sharma, challenges Delhi High Court order • SC notice to Delhi Metro over lack of toilets 2012
  • 6. Scope of the study Surveying the following parameters from the Metro Commuters (43% face to face and 57% online) Age, Gender? Should toilets be there? Other facilities? Survey Payment structure? Frequency of usage? Location of the toilets?
  • 7. Survey Analysis – Need for a toilet 35 • Foremost reason - 30 Increase in the Delhi 25 Metro network 20 15 10 • Travelling more and 5 more kilometres to 0 reach their destination
  • 8. Survey Analysis – Location of the toilet • Maximum commuters Outside the station want the toilet within the premises but within the boundary station premises Wall On the platform 18% 21% • Cleanliness perspective - Interesting observation Within the Within the is that this set of people premises but station premises on away from wanted the location to the station the station floor floor/platform be within the premises 21% of the main station but 40% away from the station platform
  • 9. Survey Analysis - Payment options • An interesting insight that was found from the survey was the fact that people wanted to pay for Free using the facility 28% • A pay per use model was propagated by 61% Pay per of the respondents use • A mere 28% wanted the Incorpor 61% toilet facility for free ated into the token money 11%
  • 10. Survey Analysis – Classification ofrespondents Less than 18 18-30 30-60 60+ 7% 9% Female 38% 26% Male 62% 58% Age wise classification Gender wise classification
  • 11. Recommendations to Delhi MetroRail Corporation (DMRC) • Go in for a PPP model for execution and maintenance of toilets PPP model for • Provide space and infrastructure for these facilities1 toilets at the • Maintenance and toll collection should be hived off to a 3 rd party station • This insight comes from the fact that 72 percent of commuters are willing to pay to use these facilities Pay per use toilet • The payment for usage of the toilet facilities should be as a pay per use2 model model • Incorporating it into the token money will cause immense displeasure among the commuters Specific • The toilet facilities should be located within the station premises but3 location of the beyond the actual platform toilet facility • This will ensure cleanliness of the station premises and also be convenient for people because they no more have to exit the station for this activity
  • 12. Dhanyawaad

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