Customer ServicesNovember 09


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Customer ServicesNovember 09

  1. 1. It’s a career thing – getting major efficiency savings in the recruitment process!<br />‘Knowing the hearts and minds of candidates’ <br />11/12/2009<br />1<br />Customer services for London<br />
  2. 2. Introduction to It’s a career thing<br />Achieve major efficiency savings in recruitment across the organisation<br />Wildfire Video:<br /> Employee attraction and branding using video through social media<br />Identify Superstars: <br />Measured Success automatically delivers and scores leading cognitive, behavior and skills assessments, and allows customisations of your own<br />Evalu8 Live:<br />Convert live telephone and video interviews into a concrete basis for decision<br />ROI <br />Next steps<br />Q&A<br />Agenda<br />11/12/2009<br />2<br />
  3. 3. It’s a career thing The virtual recruitment and assessment platform!<br />Developed over 3 years by a team of and innovative recruitment and assessment professionals<br />The team have changed the paradigm by truly moving recruitment into the ‘clouds’<br />The team are working with leading technology partners across the globe to provide an end-end state-of-the-art cloud recruitment service<br />No capital outlay<br />No hardware<br />No software – beyond internet access<br />Quick to implement<br />11/12/2009<br />3<br />
  4. 4. The typical process<br />Typical process<br />Applications<br />CV / app sifting<br />F2F assessment <br />F2F interview<br />Offer<br />‘<br />11/12/2009<br />4<br />Creates bottlenecks early in the process!<br />
  5. 5. Cost comparison<br />11/12/2009<br />5<br /><ul><li>Hidden costs of recruiting a new employee is more than £5,000, according to a new study by recruitment consultants Angela Mortimer
  6. 6. According to Personnel Today, the majority of employers do not measure the true cost of recruitment
  7. 7. Cost of recruitment drops dramatically to an average of £800 - £1000 (including hidden costs)</li></li></ul><li>Market Trends<br />11/12/2009<br />6<br />
  8. 8. The streamlined process that gains all round efficiencies in recruitment<br />70% + savings<br />Improved quality<br />Improved speed to hire<br />Elevates employer branding across social media<br />The IACT process<br />‘<br />11/12/2009<br />7<br />
  9. 9. Wildfire Attraction – go get ‘emThe end-end service of video through social media<br />We can build the video and social media pages<br />We publish and manage video across social media through out video management and syndication system<br />We socialise your video dynamically to the right audience<br />We provide analytics on multiple campaigns<br />We take the pain: out of talent attraction by providing you with a fusion of state-of-the-art technology and the finest service <br />11/12/2009<br />8<br />
  10. 10. Why shift your job posts and employer branding on to video through social media? <br />Allows you to ‘attract and act’ dynamically, rapidly and efficiently! <br />Gets your job and message to millions of relevant candidates in hours!<br />Brings your company culture and employee branding to life - fast!<br />Enables you to fish for the very best talent whenever you need it! <br />Allows you to manage your employer branding; monitor and influence what people are saying - 24/7!<br />Nearly 90% of Gen-Y internet users are playing videos daily<br />Nearly 75% of people are primarily ‘visual’ communicators <br />Billions of people across the world interact with social media every day!<br />11/12/2009<br />9<br />
  11. 11. Wildfire Attraction<br />State of the art technology managing the entire process<br />‘<br />11/12/2009<br />10<br />
  12. 12. Wildfire Attraction<br />The finest service provision supporting the process <br />‘<br />11/12/2009<br />11<br />
  13. 13. Wildfire Attraction<br /> The finest service provision to attract the perfect candidate<br />‘<br />11/12/2009<br />12<br />
  14. 14. Selector<br />Short listing tools<br />Online assessments wizard<br />Conduct online assessments and test directly with candidates<br />Live virtual assessment wizard <br />Conduct live telephone or webcam assessments or interviews directly with candidates<br />Candidate interviewing system<br />Campaign management system <br />11/12/2009<br />13<br />
  15. 15. Selector<br /> Your own private recruitment and selection space<br />‘<br />11/12/2009<br />14<br />
  16. 16. Selector<br />Illustration of candidates process to shortlist<br />‘<br />11/12/2009<br />15<br />
  17. 17. Selector<br />Pre-qualify applicants using our great short-listing tools<br />‘<br />11/12/2009<br />16<br />
  18. 18. Selector<br />From Selector - communicate directly into candidate’s cyber <br />application<br />‘<br />11/12/2009<br />17<br />
  19. 19. ‘<br />Your live virtual assessment and selection centre in the clouds!<br />11/12/2009<br />18<br />
  20. 20. Benefits<br />Dramatically reduces face to face assessment centres and interviews<br />Candidates are 80% assessed and tested by the time they are short-listed<br />For many customer facing roles specifically – more appropriate environment for assessment i.e. remote<br />11/12/2009<br />19<br />
  21. 21. Measured Success<br />Online testing and assessment custom platform<br />‘<br />11/12/2009<br />20<br />
  22. 22. Measured Success – The Assessment Supermarket<br />Create a unique recruitment assessments, pre-employment screening questions or surveys!<br />Control the process -flexible platform that serves all of your testing and instructional needs <br />Create your own test questions in any formats: <br />multiple choice<br />open-ended (essays) <br />scored short answer etc <br />Customise content according to your organisation’s standards <br />Manage and store comprehensive information on employee performance <br />Tap into Artificial Intelligence and receive immediate scoring of open-ended questions with the IntelliMetric® automated scoring engine* <br />11/12/2009<br />21<br />
  23. 23. Evalu8 Live – the live assessment system in association with Google Talk<br />Evalu8 is a live assessment platform<br />Enables you to build telephone / webcam or face to face interviews and assessments including:<br />Role-plays<br />Simulations and scenarios<br />Competency based questions<br />Profiling questions<br />Survey questions<br />Conduct the interviews / assessments and manage and store the results all from one platform <br />11/12/2009<br />22<br />
  24. 24. Evalu8 Live<br />Your very own live assessment space, upload, candidates, <br />assessors and build your assessment and away you go!<br />‘<br />11/12/2009<br />23<br />
  25. 25. Build competency based interviews, role-play simulations inside your platform<br />Evalu8 Live<br />‘<br />11/12/2009<br />24<br />
  26. 26. Evalu8 Live<br />Build in easy to assess, objective indicators to make marking and fair<br />‘<br />11/12/2009<br />25<br />
  27. 27. Evalu8 Live<br />Building questions is easy – choose from multiple or single answers<br />‘<br />11/12/2009<br />26<br />
  28. 28. Evalu8 Live<br />Get immediate access to candidate’s results<br />‘<br />11/12/2009<br />27<br />
  29. 29. Evalu8 Live<br />Get individual AssessorPads where your assessors can conduct and manage remote assessments via telephone or webcam<br />‘<br />11/12/2009<br />28<br />
  30. 30. Roi<br />Rigorous process means:<br />Over 80% of the validation / assessment achieved before the candidate attends face to face interview<br />Assessing accurately against specific role requirements means getting hiring right first time<br />Less mistakes means:<br />Less recruitment <br />Less training and induction costs<br />Less management time wasted<br />Better customer and employee experiences<br />Recruiting in the clouds means no bottle necks!<br />11/12/2009<br />29<br />
  31. 31. Questions and next steps!<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />?<br />11/12/2009<br />30<br />