Evolving role of knowledge managements impact on the bottom line - Lex Mundi KM Roundtable 2012
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Evolving role of knowledge managements impact on the bottom line - Lex Mundi KM Roundtable 2012

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Transcript

  • 1. Lex Mundi The Evolving Role of Knowledge Management’s Impact on the bottom Line: KM as a Tool for Business Developmenthighqsolutions.com
  • 2. Introduction Ben Wightwick Head of Consulting, HighQ ‣ Background in legal, technology and social ‣ HighQ is a leading provider of secure enterprise collaboration and publishing platforms to the legal, banking and government sectors.Photo by Ben Wightwick
  • 3. HighQ Global client base‣ Offices in UK, Europe, US, Australia, India‣ 70+ deployments worldwide‣ Legal, financial, government sectors‣ 17 of the top 20 UK law firms
  • 4. HighQ Secure cloud-based solutions ‣ HighQ Collaborate Unique combination of secure document exchange and enterprise social collaboration tools ‣ HighQ Publisher Integrated marketing and publishing platform for professional services organisations ‣ HighQ Dataroom High performance ad-hoc data room service for legal, financial, life sciences and other sectorshighqsolutions.com
  • 5. Some of our clientshighqsolutions.com
  • 6. Vision “ To provide an integrated tool set to enable the conversion of expertise and knowledge in to services and products to improve client engagement and internal sharing.highqsolutions.com
  • 7. The market has changedPhoto by Mike Kirtley
  • 8. Profitability ‣ Rates ‣ Realisation ‣ Utilisation ‣ LeveragePhoto by doug88888
  • 9. Opportunity knocks Align your LKM efforts with your firms pain points to add value.Photo by Yvesen
  • 10. What can you do? ‣ Educate ‣ Expose ‣ ManagePhoto by Snapclicktripod
  • 11. Key trends ‣ The changing client ‣ Cloud computing ‣ SocialPhoto by Kevin Dooley
  • 12. Clients “ A client is a recipient of goods or services in return for monetary or other valuable considerations.highqsolutions.com Wikipedia ”
  • 13. Get to know your clientPhoto by Marta Mela
  • 14. Client Expectations ‣ More for less ‣ More control ‣ Transparency ‣ Reduce information & inbox overload ‣ Better UXPhoto by Ben Wightwick
  • 15. ContextPhoto by Ben Wightwick
  • 16. Premium ‣ Quality ‣ Quantity ‣ Price ‣ User experience ‣ AccessibilityPhoto by Ben Wightwick
  • 17. Client control ‣ Spamming clients is not cool ‣ Self service model ‣ Alert and site preferencesPhoto by Steve Jurvetson
  • 18. Consumerisation “ Todays highly mobile, social cloud has set everyones expectations for how easy, powerful, and simple IT can be. The genie will never be put back into the bottle. Dion HinchcliffePhoto by Ben Wightwick
  • 19. Focusing on the client ‣ Fosters engagement ‣ Builds trust ‣ Longer and stronger relationships ‣ Increase your competitive advantagePhoto by Ben Wightwick
  • 20. Cloud computing “ The use of computing resources that are delivered as a service over a network… and entrusts remote services with a users data, software and computation. Wikipediahighqsolutions.comPhoto by The Planet
  • 21. Cloud computing ‣ Reduce costs & time to market ‣ Increase flexibility and scalability ‣ Glue for consumer web services ‣ Enables mobility and connectivityPhoto by The Planet
  • 22. Popular misconception “ The cloud is less secure than an in-house solution hosted in my own data centre.Photo by Martin Sharman ”
  • 23. Public vs private cloud ‣ Don’t have to use consumer cloud ‣ Specialist private cloud providers ‣ Focused on the enterprise ‣ High-grade security & control ‣ Independently audited and testedPhoto by Steven Shorrock
  • 24. Social “ If what you are doing in IT or KM doesnt have social in it then stop and start again. It’s as simple as that.highqsolutions.com Pete Williams, Deloitte ”
  • 25. What “social” really means ‣ Emphasising people and connections ‣ Create and share in the same system ‣ Convert work product into knowledge ‣ Gain a corporate peripheral visionPhoto by Hans Põldoja
  • 26. Accelerating adoption of social tools ‣ Increase workforce productivity ‣ Collaboration with colleagues & clients ‣ Project, matter & task management ‣ Share knowledge and best practice ‣ Break-down knowledge and data silos ‣ Reduce information & inbox overload ‣ Blur lines between intranet & extranetImage by Gregory Williams
  • 27. Other trends ‣ UX ‣ Consumerisation ‣ Gamification ‣ Mobile / responsive design ‣ Shadow ITPhoto by Kevin Dooley
  • 28. Focus on the user experiencehighqsolutions.comImage by Kevin Dooley
  • 29. User experience “ User experience (UX) is not just design. It’s the key to relevance, innovation and growth.Photo by Phillip Klinger Jesse James Garret ”
  • 30. Combine consumer with enterprise ‣ Take best ideas from consumer tools ‣ Put them into the enterprise ‣ Add high-grade security and control ‣ The best of consumer and enterprisehighqsolutions.comImage by Kevin Dooley
  • 31. Gamification (lite) ‣ Connect ‣ Contribute ‣ CultivatePhoto by Ben Cardy
  • 32. Mobile ‣ Computers in our pockets ‣ We’re constantly connected ‣ We can communicate instantly ‣ The internet is at our finger tips ‣ Influences our habits & decisions ‣ Changes the way we live & workPhoto by Robert Scoble
  • 33. Responsive web design ‣ Web site that adapts to device ‣ Provides an optimal experience on desktop, tablet and mobile ‣ Can reduce need for native apps ‣ Builds on “mobile first” strategyhighqsolutions.com
  • 34. Responsive web designhighqsolutions.com
  • 35. Shadow IT ‣ Unsanctioned software ‣ Outside of ITs control ‣ An alternative IT underworld ‣ In the cloud or under a desk ‣ Bypass red tape & purchasing ‣ Security and compliance issuesPhoto by Johan.V
  • 36. “Freemium” tools cause headaches ‣ Sign-up and use is free ‣ Premium services chargeable ‣ CIOs don’t control or like them ‣ Often blocked at the firewall ‣ Proves demand for better toolshighqsolutions.com
  • 37. Summary ‣ KM is morphing ‣ Delivery methods are changing ‣ Value proposition is changing ‣ KM can make a differencePhoto by Ben Wightwick
  • 38. Questions info@highqsolutions.com @BenWightwickhttp://www.slideshare.net/benwightwick
  • 39. Demo