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Lex Mundi        The Evolving Role of Knowledge Management’s        Impact on the bottom Line: KM as a Tool for        Bus...
Introduction                         Ben Wightwick                         Head of Consulting, HighQ                     ‣...
HighQ    Global client base‣   Offices in UK, Europe, US, Australia, India‣   70+ deployments worldwide‣   Legal, financia...
HighQ                         Secure cloud-based solutions                     ‣   HighQ Collaborate                      ...
Some of our clientshighqsolutions.com
Vision      “              To provide an integrated tool set to                     enable the conversion of expertise    ...
The market has changedPhoto by Mike Kirtley
Profitability                     ‣ Rates                     ‣ Realisation                     ‣ Utilisation              ...
Opportunity knocks                  Align your LKM efforts with your                  firms pain points to add value.Photo...
What can you do?                           ‣ Educate                           ‣ Expose                           ‣ Manage...
Key trends                        ‣ The changing client                        ‣ Cloud computing                        ‣ ...
Clients           “          A client is a recipient of goods or                      services in return for monetary     ...
Get to know your clientPhoto by Marta Mela
Client Expectations                     ‣ More for less                     ‣ More control                     ‣ Transpare...
ContextPhoto by Ben Wightwick
Premium                     ‣ Quality                     ‣ Quantity                     ‣ Price                     ‣ Use...
Client control                     ‣ Spamming clients is not cool                     ‣ Self service model                ...
Consumerisation         “               Todays highly mobile, social cloud                         has set everyones expec...
Focusing on the client                     ‣ Fosters engagement                     ‣ Builds trust                     ‣ L...
Cloud computing         “            The use of computing resources                      that are delivered as a service  ...
Cloud computing                      ‣ Reduce costs & time to market                      ‣ Increase flexibility and scala...
Popular misconception                   “        The cloud is less secure than                            an in-house solu...
Public vs private cloud                           ‣ Don’t have to use consumer cloud                           ‣ Specialis...
Social        “            If what you are doing in IT or KM                     doesnt have social in it then stop and   ...
What “social” really means                        ‣ Emphasising people and connections                        ‣ Create and...
Accelerating adoption of social tools                            ‣ Increase workforce productivity                        ...
Other trends                        ‣ UX                        ‣ Consumerisation                        ‣ Gamification   ...
Focus on the user experiencehighqsolutions.comImage by Kevin Dooley
User experience           “               User experience (UX) is not just                           design. It’s the key ...
Combine consumer with enterprise                        ‣ Take best ideas from consumer tools                        ‣ Put...
Gamification (lite)                              ‣ Connect                              ‣ Contribute                       ...
Mobile                         ‣ Computers in our pockets                         ‣ We’re constantly connected            ...
Responsive web design                     ‣ Web site that adapts to device                     ‣ Provides an optimal exper...
Responsive web designhighqsolutions.com
Shadow IT                   ‣ Unsanctioned software                   ‣ Outside of ITs control                   ‣ An alte...
“Freemium” tools cause headaches                     ‣ Sign-up and use is free                     ‣ Premium services char...
Summary                         ‣ KM is morphing                         ‣ Delivery methods are changing                  ...
Questions               info@highqsolutions.com                        @BenWightwickhttp://www.slideshare.net/benwightwick
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Evolving role of knowledge managements impact on the bottom line - Lex Mundi KM Roundtable 2012

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  • Transcript of "Evolving role of knowledge managements impact on the bottom line - Lex Mundi KM Roundtable 2012"

    1. 1. Lex Mundi The Evolving Role of Knowledge Management’s Impact on the bottom Line: KM as a Tool for Business Developmenthighqsolutions.com
    2. 2. Introduction Ben Wightwick Head of Consulting, HighQ ‣ Background in legal, technology and social ‣ HighQ is a leading provider of secure enterprise collaboration and publishing platforms to the legal, banking and government sectors.Photo by Ben Wightwick
    3. 3. HighQ Global client base‣ Offices in UK, Europe, US, Australia, India‣ 70+ deployments worldwide‣ Legal, financial, government sectors‣ 17 of the top 20 UK law firms
    4. 4. HighQ Secure cloud-based solutions ‣ HighQ Collaborate Unique combination of secure document exchange and enterprise social collaboration tools ‣ HighQ Publisher Integrated marketing and publishing platform for professional services organisations ‣ HighQ Dataroom High performance ad-hoc data room service for legal, financial, life sciences and other sectorshighqsolutions.com
    5. 5. Some of our clientshighqsolutions.com
    6. 6. Vision “ To provide an integrated tool set to enable the conversion of expertise and knowledge in to services and products to improve client engagement and internal sharing.highqsolutions.com
    7. 7. The market has changedPhoto by Mike Kirtley
    8. 8. Profitability ‣ Rates ‣ Realisation ‣ Utilisation ‣ LeveragePhoto by doug88888
    9. 9. Opportunity knocks Align your LKM efforts with your firms pain points to add value.Photo by Yvesen
    10. 10. What can you do? ‣ Educate ‣ Expose ‣ ManagePhoto by Snapclicktripod
    11. 11. Key trends ‣ The changing client ‣ Cloud computing ‣ SocialPhoto by Kevin Dooley
    12. 12. Clients “ A client is a recipient of goods or services in return for monetary or other valuable considerations.highqsolutions.com Wikipedia ”
    13. 13. Get to know your clientPhoto by Marta Mela
    14. 14. Client Expectations ‣ More for less ‣ More control ‣ Transparency ‣ Reduce information & inbox overload ‣ Better UXPhoto by Ben Wightwick
    15. 15. ContextPhoto by Ben Wightwick
    16. 16. Premium ‣ Quality ‣ Quantity ‣ Price ‣ User experience ‣ AccessibilityPhoto by Ben Wightwick
    17. 17. Client control ‣ Spamming clients is not cool ‣ Self service model ‣ Alert and site preferencesPhoto by Steve Jurvetson
    18. 18. Consumerisation “ Todays highly mobile, social cloud has set everyones expectations for how easy, powerful, and simple IT can be. The genie will never be put back into the bottle. Dion HinchcliffePhoto by Ben Wightwick
    19. 19. Focusing on the client ‣ Fosters engagement ‣ Builds trust ‣ Longer and stronger relationships ‣ Increase your competitive advantagePhoto by Ben Wightwick
    20. 20. Cloud computing “ The use of computing resources that are delivered as a service over a network… and entrusts remote services with a users data, software and computation. Wikipediahighqsolutions.comPhoto by The Planet
    21. 21. Cloud computing ‣ Reduce costs & time to market ‣ Increase flexibility and scalability ‣ Glue for consumer web services ‣ Enables mobility and connectivityPhoto by The Planet
    22. 22. Popular misconception “ The cloud is less secure than an in-house solution hosted in my own data centre.Photo by Martin Sharman ”
    23. 23. Public vs private cloud ‣ Don’t have to use consumer cloud ‣ Specialist private cloud providers ‣ Focused on the enterprise ‣ High-grade security & control ‣ Independently audited and testedPhoto by Steven Shorrock
    24. 24. Social “ If what you are doing in IT or KM doesnt have social in it then stop and start again. It’s as simple as that.highqsolutions.com Pete Williams, Deloitte ”
    25. 25. What “social” really means ‣ Emphasising people and connections ‣ Create and share in the same system ‣ Convert work product into knowledge ‣ Gain a corporate peripheral visionPhoto by Hans Põldoja
    26. 26. Accelerating adoption of social tools ‣ Increase workforce productivity ‣ Collaboration with colleagues & clients ‣ Project, matter & task management ‣ Share knowledge and best practice ‣ Break-down knowledge and data silos ‣ Reduce information & inbox overload ‣ Blur lines between intranet & extranetImage by Gregory Williams
    27. 27. Other trends ‣ UX ‣ Consumerisation ‣ Gamification ‣ Mobile / responsive design ‣ Shadow ITPhoto by Kevin Dooley
    28. 28. Focus on the user experiencehighqsolutions.comImage by Kevin Dooley
    29. 29. User experience “ User experience (UX) is not just design. It’s the key to relevance, innovation and growth.Photo by Phillip Klinger Jesse James Garret ”
    30. 30. Combine consumer with enterprise ‣ Take best ideas from consumer tools ‣ Put them into the enterprise ‣ Add high-grade security and control ‣ The best of consumer and enterprisehighqsolutions.comImage by Kevin Dooley
    31. 31. Gamification (lite) ‣ Connect ‣ Contribute ‣ CultivatePhoto by Ben Cardy
    32. 32. Mobile ‣ Computers in our pockets ‣ We’re constantly connected ‣ We can communicate instantly ‣ The internet is at our finger tips ‣ Influences our habits & decisions ‣ Changes the way we live & workPhoto by Robert Scoble
    33. 33. Responsive web design ‣ Web site that adapts to device ‣ Provides an optimal experience on desktop, tablet and mobile ‣ Can reduce need for native apps ‣ Builds on “mobile first” strategyhighqsolutions.com
    34. 34. Responsive web designhighqsolutions.com
    35. 35. Shadow IT ‣ Unsanctioned software ‣ Outside of ITs control ‣ An alternative IT underworld ‣ In the cloud or under a desk ‣ Bypass red tape & purchasing ‣ Security and compliance issuesPhoto by Johan.V
    36. 36. “Freemium” tools cause headaches ‣ Sign-up and use is free ‣ Premium services chargeable ‣ CIOs don’t control or like them ‣ Often blocked at the firewall ‣ Proves demand for better toolshighqsolutions.com
    37. 37. Summary ‣ KM is morphing ‣ Delivery methods are changing ‣ Value proposition is changing ‣ KM can make a differencePhoto by Ben Wightwick
    38. 38. Questions info@highqsolutions.com @BenWightwickhttp://www.slideshare.net/benwightwick
    39. 39. Demo
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