Dan Thomsen, ScanJour: Enterprise Search 2.0. VidenDanmark Seminar om Enterprise Search

From Search to FindabilityEnterprise Information Management
Dan Thomsen
iBox Product Manager, Scanjour A/S

Where is the beef
Hvad er problemet / udfordringen
Hvad er Enterprise Information Managment (EIM)
Hvad skal der til
From Search to Findability
iBox – demo
Customer case: Purdue Pharma
Mission Critical

Organisationers information management udfordringer
Man ved ikke hvad man har/ved, der er ingen overblik
Videnarbejdere kan ikke finde det de har
Det er svært at stille det rette spørgsmål
Informationer er spredt på tværs af systemer
Med hver deres måde at arbejde med informationer på
Med hver deres type af egenskaber og metadata
Studier har vist, at videnarbejdere gennemsnitlig spilder op til 10 timer ugentlig på at søge efter informationer samt at duplikerer informationer. The HiddenCosts of Information Work IDC. April 2006

Værdien ved Enterprise information management
Effektiv Information management er :
Evnen til udnytte information mest effektivt til at understøtte forretningen og forretnings processer på
Evnen til at træffe de rigtige beslutninger på baggrund af de alle relevante informationer
Minimere omkostningerne ved at: - opsamle informationer - organisere informationer - gøre informationer tilgængelige

Definition: Enterprise Information Management
Gartner* defines EIM as an integrative discipline for structuring, describing and governing information assets, regardless of organizational and technological boundaries, to improve operational efficiency, promote transparency and enable business insight
(see "Gartner Definition Clarifies the Role of Enterprise Information Management").
One of the key drivers of EIM is to overcome decades of "silo-based," application-centric development, in which each system maintained its own version of data and process rules to suit local performance needs. This resulted in duplication and a lack of agility within the organization
see "Achieving Agility: How Enterprise Information Management Overcomes Information Silos")
When clients ask us about the scope and relationships of EIM, we see four key dimensions:
1. EIM in the context of doing enterprise architecture
2. The relationship between EIM and enterprise information architecture (EIA)
3. The manner in which information is managed as a discipline in the organization
4. The role of technology in managing information, particularly the need for a common,
information-centric infrastructure to support the increasing need to share and exchange
all types of information (structured and unstructured)
*Gartner: Putting Enterprise Information Management in Context

Informationer bliver gemt i forskellige typer af systemer, som hver for sig har forskellige evner til at håndtere eller ikke-håndtere metadata
?
File Server
SharePoint
ESDH
Metadata
Metadata

. . . hvilke resulterer i konventionel fritekstsøgning med lav Findability™
SearchIndex
Konventionel fritekstsøgning
Datakilder har ofte ingen eller forskellige typer af metadata
?
File Server
SharePoint
ESDH
Metadata
Metadata
Findability™ er lav*:
Der er ingen overblik
Fritekstsøgning fanger kun 33% af relevante informationer
Brugere der søger anvender ikke samme ord som forfattere
* Kilde: BBC, Danish Broadcasting Corporation, Forrester, BT og Alta Vista

iBox infrastruktur
iBox
Personalized/rollebaseretstruktureret
iBox søgning på tværs af forskellige platforme
Autoklassifikation
?
File Server
SharePoint
ESDH
/Captia
Metadata
Metadata
Bibliotekskort
Bibliotekskort
Bibliotekskort
Bibliotekskort
Central (meta) metadata model på tværs af platforme

Information modelling
Hvorledes kan forretningen bedst understøttes
Hvorledes kan informationer mest effektivt gøre tilgængelige
Hvad er den mest effektive informations model
How is it done?

iBox udnytter og håndtere eksisterende datastrukturer, samt anvender dette til effektiv klassifikation af ustrukturerede informationer
Struktureret
data
Ustrukturerede
information
iBox Metadata Model
?
Active Directory
Industri
Kunde
ansvarlig
Dokument
type
File Server
ERP
Kunder
Kunde
adresse
ProjektType
Projekt
Kontor
adresse
SharePoint
SQL
Afdeling
Forfatter
Emne
Rolle
SharePoint
Andet

iBox anvender unikt forskellige metoder for autoklassifikation for at få den mest effektive klassifikation
Felt / Property
iBox laver et bibliotektskortet på filen: ”Proposal ....”
Industri
Lokation
Dokument
type
Kunde
ansvarlig
Relationer
Kunde
Titel: ”Proposal ....”
Kunde
adresse
Projekt
type
Projekt
Kontor
adresse
Afdeling
Forfatter
Emne
Indhold
Rolle
Forfatter
Forfatter

Hvad skal der til ?
Vision: Senior management knows the value of information, sees it as competitive differentiator, and exploits it to drive value and operational efficiency.
Strategy: The IT organization puts in as much support as possible to make information management transparent to the users, with business-level data stewards playing active roles. EIM links to strategic initiatives, such as enterprise agility.
Governance: EIM drives productivity, improves compliance and reduces risk. The monitoring and enforcement of information governance is automated throughout the enterprise. Incentives and disincentives are established and carried out.
Organization: A formalized EIM program is adopted that includes roles and responsibilities within a defined strategy or program.
Process: An EIM group is instituted. This group may be organized into a central, autonomous unit, or it may be operationalized following a matrix model. The EIM group actively coordinates all information management efforts, such as master data management, content management, business intelligence, product information management applications, customer data integration and so forth.
Enabling Infrastructure: The five EIM technology functions are achieved:
Integrated subject and domain areas
Continuous and seamless information flows
Metadata management and semantic reconciliation
Data integration across the IT portfolio
Unified and converged content
Metrics: Metrics focus on external factors, such as sourcing, risk and margin. Data quality metrics determine the progress of ongoing data stewardship initiatives to improve transparency and responsiveness. Reuse metrics show positive gains from information sharing. Statistics on metadata management use support transparency and related compliance objectives.
*Gartner: From IM to EIM: An Adoption Model

iBox - fra Search til Findability
“A fundamental difference between Findability and its predecessor and component, search, is where the burden of effort lies at the user. Under Findability, the burden of intelligent content processing is placed on the content itself.
It is the content that is made “findable” in any number of scenarios. It no longer takes asking the “exactly right question,” or having intimate knowledge of where you are seeking in order to execute an effective search”
aiimMarketIQ(Intelligence Quarterly)2008 “Findability The Art and Science of making Content Easy to Find” on the subject.

Dan Thomsen, ScanJour: Enterprise Search 2.0. VidenDanmark Seminar om Enterprise Search

by VidenDanmark on Nov 04, 2009

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Dan Thomsen, ScanJour: Enterprise Search 2.0. VidenDanmark Seminar om Enterprise Search — Presentation Transcript

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