Virtual Engagement for Quality

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Virtual Engagement for Quality

  1. 1. Virtual Engagement for Quality Sarah Bowman, StR North East: sarah.bowman@northeast.nhs.uk 1. Core virtual stakeholder group identified Wider network Champions 2. Identify clear process Set ‘rules of engagement’ Communication & promotion 4. Marry strategic, organisational and clinical priorities on quality issues 3. Remote consultation methods E-surveys (Survey Monkey) Web contact form WebEx Email E-forums e.g. Quality Observatory 2010/11 work programme
  2. 2. North East Quality Observatory System (NEQOS) <ul><li>In field of health care quality, NEQOS aims to: </li></ul><ul><ul><li>Track progress against strategy </li></ul></ul><ul><ul><li>Identify problems & successes using surveillance measures </li></ul></ul><ul><li>Work programme 2010/11 being devised and consulted on </li></ul>
  3. 3. Virtual engagement & consultation… <ul><li>Formal meetings impractical </li></ul><ul><li>Virtual group enabled engagement of a wide network </li></ul><ul><li>Remote consultation process drawing together diverse technologies </li></ul><ul><li>Clear process & ‘rules of engagement’ established </li></ul>
  4. 4. Future public health impact <ul><li>Broad engagement – clinicians, commissioners </li></ul><ul><li>Programme of support to quality improvement activities </li></ul><ul><li>Priorities reflecting NEQOS users’ needs </li></ul><ul><li>Balancing & coordinating strategic (e.g. QIPP, CQUIN) and team / organisational priorities </li></ul>
  5. 5. FPH competencies (1) <ul><li>3: Developing quality and risk management within an evaluative culture </li></ul><ul><ul><li>Informing development of health care quality measures & tracking progress against strategy </li></ul></ul><ul><li>4: Collaborative working for health and wellbeing </li></ul><ul><ul><li>Actively engaging a broad range of partners to inform quality improvement work </li></ul></ul>
  6. 6. FPH competencies (2) <ul><li>8: Strategic leadership for health and wellbeing </li></ul><ul><ul><li>Building champions & capacity / capability to support quality improvement work </li></ul></ul><ul><li>10: Ethically managing self, people and resources to improve health and wellbeing </li></ul><ul><ul><li>Formulating policy and process for engagement and consultation </li></ul></ul>

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