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How has Southlake implemented lean in local government?
How can I learn more about lean?
“ The relentless pursuit of the elimination of waste from every process with the ultimate goal of providing world-class quality, delivery and service to our customers at the lowest possible cost.” What is Lean? “ It’s about the process – not the employee” Think about the “thing” going through the process – not “who” does it.
Lean Thinking is a cultural change, it’s a change in mind-set: a continuous strive for perfection to eliminate all the waste.
Cultural Change: A Change in Mind-set See Act Get To get the results, you have to act different. To act different, you have to see the difference. To see different, start with learning Lean Thinking . Change in mind-set
Jidoka Just - in - Time Toyota Production System Heijunka 1978 1996 1943 - 1978 History of Lean A principle driven, tool based philosophy that focuses on eliminating waste so that all activities/steps add value from the customers perspective. Lean Thinking: People People People Deming & Ford
Lean Thinking Principles The continuous movement of products, services and information from end to end through the process 3 Establish Flow Nothing is done by the upstream process until the downstream customer signals the need 4 Implement Pull The complete elimination of waste so all activities create value for the customer by continuous improvement. Use all principles again, and again. 5 Work to Perfection Define value from the customers perspective and express value in terms of a specific product 1 Specify Value 2 Map the Value Stream Map all of the steps…value added & non-value added…that bring a product of service to the customer
Lean Thinking Principles guide you through lean implementation
What Satisfies the Customer? Non-Value Added Process: Those process steps that take time, resources, or space, but do not add value to the product or service. Value Added Process: A process step that transforms or shapes a product or service which is eventually sold to a customer. Value Enabling Process: A process step which must be performed in order to make it possible to perform value adding activities.
Activities that Create No Value , but Add Cost and Time
Focus: Find the Root Cause(s) and Eliminate Them
Typical Process = 1-10% Activities Create Value
Overproduction Inventory Extra Processing Motion Defects/Rework Waiting Transportation
Processing that the customer does not need or want
Processing a small deal the same as a large deal
Navigating multiple screens to input data
Looking/researching for data/info
Incorrect data on application
Missed customer due dates
Rework (the “R” words)
Application waiting approval
Waiting on information from customer
Waiting on information from 3 rd party
Receiving hardcopies from customer
Shipping hard copies for customer signature
Manually walking the application for approval
7 Wastes Characteristics
Staff Members waiting
Multiple applications awaiting approval
What does Waste Look Like?
Kaizen Ki-zen a continual improvement mindset. Everything that we do today can be improved. Kaizen has no end. Kai = Change Zen = For the Better A Healthy Dissatisfaction with the Status Quo Definition of Kaizen