Ben Shute

58 Followers

1 SlideShare 58 Followers 170 Followings

An experienced digital media professional, dedicated to creating business and customer value through innovation and insight. With a background in traditional and digital media, I specialise in building social media programs within regulated financial services businesses. After establishing CommSec as the foremost online broker in the social space, I now lead QBE Australia's social media and content efforts, encompassing all aspects of the business from customer service to brand. I am passionate about the opportunities made possible by social technologies and platforms, and bringing customers closer to the things that matter most to them.

cx customer service customer experience brand management social listening social media

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About

Ben Shute

Presentations

Intent-Based Social Listening: The True Voice of the Customer

Likes

Become a Content Marketing Productivity Master: 21 Tips from the #CMWorld Community

No Such Thing as Social Media

Building the Perfect Content Marketing Mix - Part II - Execution Tactics

The Social Lifecycle: Consumer Insights to Improve Your Business

60 Content Predictions for 2015 by Content Marketing Institute

Social Business Journal Volume 1

Infosnackers Guide to the Galaxy: Embracing Short Form, Ephemeral & Realtime Content - LAVACON2014

SCOPE is the new POEM. Making Sense of the Emerging Digital Media Landscape.

Social Media Marketing for Restaurants: 21 tips

2014 Edelman Trust Barometer - Global Results

How Square is Disrupting Banks

Your Brand: The Next Media Company

The History of SEO

Personal branding - do it yourself

Moz 2013 Ranking Factors - Matt Peters MozCon

The Referral Engine

50 Stats You Need to Know About Content Marketing

Five writing tips that can double your salary

What is strategy?

5 killer ways to open up your next presentation

Facebook Global Pages for Brands

reddit secret plan for world domination

We Are Social - Future Factors 2013

What do you do?

10 Content strategy visuals that changed the world

Official Slideshare for What's the Future of Business by Brian Solis #WTF

#THINGSICARRY - @barackobama Tools for Success

What Would Steve Do? 10 Lessons from the World's Most Captivating Presenters

Creating Winning Social Media Strategies in 8 Steps

The World's Biggest Social Media Team