Floodaid.com UX case study

1,552 views
1,482 views

Published on

Presentation by Ben Hamley & Adrian Carsen
Ben & Adrian will share their experience in setting up Floodaid.com.au in a rapid response to the recent Queensland floods. In an inspiring effort the team set up their site in less than 48hours, coordinating UX volunteers across 5 continents working 24/7.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,552
On SlideShare
0
From Embeds
0
Number of Embeds
13
Actions
Shares
0
Downloads
9
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Floodaid.com UX case study

  1. 1.
  2. 2. <ul><li>Initiation
  3. 3. Identification of needs and target audience
  4. 4. Solution and designUser, business and technical needs
  5. 5. Challenges
  6. 6. Impact of the site</li></li></ul><li>How was the project initiated?<br />
  7. 7. Research undertaken<br />
  8. 8. Insight  Solution and design<br />
  9. 9. Balance & Challenges<br />User Needs<br />Technical Needs<br />Business Needs<br />Who are the users?<br />How affected are they?<br />Cornerstones<br /><ul><li>Simplicity
  10. 10. Information
  11. 11. Access</li></ul>Who is working on this project?<br />Whatcapacity do they have?<br />Conerstones<br /><ul><li>Syncronicity
  12. 12. Management
  13. 13. Direction</li></ul>Floodaid is notanorganisation<br />What are we responsibiltiesfor?<br />Cornerstones<br /><ul><li>Responsibilities
  14. 14. Communication
  15. 15. Consistency
  16. 16. Is what we each do goingtoachieve the right result</li></li></ul><li>
  17. 17. Bottlenecks and attention<br />Volunteering QldOverwhelmed by requestsResorting to paper processing<br />Turning to Social MediaQld Police are suddenly everyones best friend??!?<br />Brisbane City CouncilFloodmapsunavilableMirrors - Lexiphanic<br />Call outs:<br />…<br />…<br />…<br />…<br />…<br />
  18. 18. Impact<br />The impact of this combined community initiative highlighted the importance of community engagement.<br />Give them the tools to solve them problem themselves.<br />
  19. 19. Result:How it has help the target audience<br />Registered more than 1,500 users, connecting more than 1,100 people for help. <br />We have seen the immediate demand for a community driven solution providing micro volunteering and resources on the ground.<br /> This was further displayed by Floodaid attracting more than 200,000 Facebook post views and briefly trending on Twitter with more than 2,500 tweets<br />

×