Social Workplace forum

Social Software Workplace Productivity & Collaboration Benjamin Ellis @benjaminellis

Should I Care?

Should I Care? "Well-informed people know it is impossible... Even if it were, it would be of no practical value." "...has too many shortcomings to be seriously considered as a means of communication. ...is inherently of no value to us." "Why would any person want to use this [] ungainly and impractical..."

Should I Care? "Well-informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value." - Boston Post, 1865 "This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." Western Union internal memo, 1876 "Why would any person want to use this ungainly and impractical device when he can send a messenger to a local telegraph office and have a clear written message sent to any large city in the United States?" report to the President of Western Union written by the committee charged with investigating potential purchase of Bell's telephone patent for $100,000

Collaboration If it's not creating value for the business It's a hobby

Evidence... “ We will know it happened because...”

The First Action? Think Big Move Fast Act Small

Traditional | Digital | Social interruption > engagement > advocacy

Putting in the Social

Tools and Transport

A Taxonomy of Social Media

Broadcast

Feedback

Dialogue

Network

Sharing...

Collaboration
We've been doing it for a long time
It's more about language than process
It requires qualitative accuracy

Collaborative & People-centred
Consensus versus Command & Control
Qualitative versus Quantitative *tags & comments
People over Process *the social graph is the workflow
Sharing over Filing

People-centred & collaborative
Crowd sourced - a narrow case
Networked - not just connected
*Metcalfe
Data in motion - not data at rest
*availability vs. accuracy

Resources

Community?

Impact

Go out looking... Venue

The Tools...

THIS WAS ALL BEFORE SOCIAL MEDIA

The Power of Creating Digital Assets Making the invisible visible

Video/Podcasts
Breaks down barriers
Creates a clearer understanding of the subject
Excellent tool for:
developing two way dialogue
initiating discussion
increasing employees’ engagement

Microblogging

Bookmarking and tagging Bookmarking and tagging

SharePoint

Collaboration tools Jive Socialtext Atlassian IBM salesforce.com
Highly engaging ready to use platform
Rating system drives feedback and increases the visibility of quality content
Easy to use system interface
Full suite of social tools
Compatible with SharePoint

Existing social networks
SNS offer the internal communicator the platform to build internal communities within an organisation
Low start up costs and audience familiarity with the platform
Uses various media (Video, photos etc on one platform)

Social Networking Systems
User Profiles
Activity Streams/Blogging
Groups
Social Network
Badges

Collaboration tools Blog / Microblog Forums Wiki Idea Storms Virtual Workspace / Virtual World Games (Simulations)
Highly engaging ready to use platform
Rating system drives feedback and increases the visibility of quality content
Easy to use system interface
Full suite of social tools
Compatible with SharePoint

Bespoke

Mind the Gap What is It? Between user expectations and application delivery

Social Software for Workplace Productivity & Collaboration Benjamin Ellis @benjaminellis

Social Workplace forum

by Benjamin Ellis on Nov 01, 2011

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Social Workplace forum — Presentation Transcript