"Quality Matters"  by Kay Shattuck
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"Quality Matters" by Kay Shattuck



Delivered August 28, 2010 at the CCLDP Leadership Institute, Morgan State University.

Delivered August 28, 2010 at the CCLDP Leadership Institute, Morgan State University.



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"Quality Matters" by Kay Shattuck Presentation Transcript

  • 1. Quality Matters
    Inter-Institutional Quality Assurance in Online Learning
    Morgan Leadership ConferenceAugust 28, 2010
    Kay Shattuck, shattuck@qualitymatters.org
  • 2. What is quality in online distance education?
  • 3. Creative Commons-licensed content
  • 4.
  • 5. Creative Commons-licensed content
  • 6. Creative Commons-licensed content
  • 7. Factors Affecting Course Quality
    • Course design
    • 8. Course delivery (i.e. teaching, faculty performance)
    • 9. Course content
    • 10. Course management system
    • 11. Institutional infrastructure
    • 12. Faculty training and readiness
    • 13. Student engagement and readiness
  • A Tool (The Rubric) ANDA Faculty Peer Process
  • 14. Course Meets Quality Expectations
    Course Revision
    Quality Matters:
    Peer Course Review Process
    Faculty Course Developers
    National Standards & Research Literature
    Faculty Reviewers
    Peer Course Review
    Instructional Designers
  • 15. Quality Matters Rubric
    diagnostic tool to facilitate a process of continuous improvement
  • 16.
    • 8 key areas (general standards) of course quality
    • 17. 40 specific review standards
    • 18. 17 are essential standards
    • 19. Detailed annotations & examples of good practice for all 40 standards
    QM Rubric = Key Tool
  • 20. The Rubric
    Eight General Standards:
    Course Overview and Introduction
    Learning Objectives (Competencies)
    Assessment and Measurement
    Resources and Materials
    Learner Engagement
    Course Technology
    Learner Support
    Key components must align.
    Alignment:Critical course elements work together to ensure that students achieve the desired learning outcomes.
  • 21. As a process…
    Guides improvement of effectiveness of online courses
    Stimulates a campus dialog among faculty & instructional development staff on best practices
    Helps build a campus culture dedicated to continuous improvement
    Helps persuade internal & external stakeholders that the quality is a major institutional priority
  • 22.
    • continuous improvement
    • 23. assuring the quality
    • 24. through a guided faculty peer process
  • The Peer Reviewers
    Peer Reviewers receive two-level training
    How to interpret the standards (with examples and annotations)
    How to evaluate a course (hands-on with sample course)
    Reviews are conducted by teams of three faculty peer reviewers
  • 25. What QM is NOT About…
    • Not about an individual instructor
    (it’s about the course)
    • Not about faculty evaluation
    (it’s about course quality)
    • Not about judgment(it’s about diagnosis and improvement)
    • 26. Not about “win/lose” or “pass/fail”
    (it’s about continuous improvement in a supportive environment)
  • 27. Designed to promote student learning
    Designed to ensure all reviewed courses will eventually meet expectations
    QM is a collegial review process, not an evaluation process
    A review team must include an external peer reviewer
    Set up so that the course instructor considered an associate of the review team
  • 28. Research guiding … flowing from practice
  • 29. Emerging QM research themes…
  • 30. The community college completion challenge
    Rebalancing the mission
    “…urging a paradigm shift for community colleges and similar institutions, from emphasizing access to one emphasizing completion”
    Course completion challenge
    “While it takes an act of courage for many people to enroll in courses, it takes institutional effort as well to help student successfully complete them.”
    AACC Policy Brief, June 2010
  • 31. Thanks to YOU…Quality Matters!
    More information at: www.qmprogram.org