Designing Policy

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    Designing Policy - Presentation Transcript

    1. Designing Policy or, “Confessions of a Machiavellian Aspirant.” Ben Fullerton, IDEO
    2. I always wanted to be a politician.
    3. A case study
    4. “Make It Work” &
    5. Problem: Tackling “worklessness” in Hendon, Sunderland.
    6. Client insights
    7. Client Journey
    8. Engagement Events
    9. Contracted providers selected
    10. Measurement and Reporting
    11. Service Blueprinting
    12. Service Blueprinting
    13. James’ Story
    14. James’ Story
    15. Project Impact
    16. “Designers bring optimism and creativity, not apocaphilia.”
    17. anks! Special thanks to Richard Telford and live|work Studio.
    18. (some slides I didn’t show...)
    19. Talking about a workshop
    20. x
    21. Everybody pays tax, everybody hates tax
    22. Tax as a service

    + benfubenfu, 2 years ago

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