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Designing Policy

by benfu on Oct 08, 2008

3,234 views

My presentation from the wonderful Design Engaged 2008, held in Montréal

My presentation from the wonderful Design Engaged 2008, held in Montréal

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Business & Mgmt

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de2008 designengaged design experience design design_interaction ideo live work

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4 Favorites

whatidiscover Tags live work experience design ideo design 3 years ago
graham furlong , Cultural & Business Insights at Crispin Porter + Bogusky Tags design_interaction 3 years ago
liangcw Tags design 3 years ago
Florian Schedler , Senior Planner at Fjord Marketing + Technology 3 years ago

Designing Policy — Presentation Transcript

Designing Policy or, “Confessions of a Machiavellian Aspirant.” Ben Fullerton, IDEO
I always wanted to be a politician.
A case study
“Make It Work” &
Problem: Tackling “worklessness” in Hendon, Sunderland.
Client insights
Client Journey
Engagement Events
Contracted providers selected
Measurement and Reporting
Service Blueprinting
Service Blueprinting
James’ Story
James’ Story
Project Impact
“Designers bring optimism and creativity, not apocaphilia.”
anks! Special thanks to Richard Telford and live|work Studio.
(some slides I didn’t show...)
Talking about a workshop
x
Everybody pays tax, everybody hates tax
Tax as a service