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Communisis Investor Presentation

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What we do ...

What we do
• Operate in the Business to Business space providing services to consumer-facing clients
• Services focus on the design, production and distribution of customer communications
• Customer communications are of a marketing, regulatory or transactional nature
• Distribution can be in paper or digital formats (email, text, mobile or social media)
• UK business with a growing international footprint
Objectives
To deliver over the next three years:
– a double digit margin on revenue (excluding pass through)
– 20% of revenues from non-UK sources
Status
• Full list, classified within support services sector

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Communisis Investor Presentation Communisis Investor Presentation Presentation Transcript

  • Making Customer Communication Communication, channelled INVESTOR PRESENTATION 18 October 2012
  • Andy Blundell Chief Executive Communisis Communication, channelled
  • Communication, channelled Phil Dean Managing Director Creative Services Tony Strong Managing Director Group Operations Jo Cowl Financial Controller Mark Stoner Managing Director Sourcing and Logistics Introductions Andy Blundell Chief Executive Nigel Howes Finance Director Dave Rushton Group Managing Director John Wells Group Commercial Director
  • Communication, channelled Agenda 9.30 – 10.00 Arrival and coffee 10.00 – 10.20 Welcome and Introductions – Andy Blundell 10.20 – 11.00 Group Overview – Dave Rushton, Nigel Howes 11.00 – 11.15 Q&A 11.15 – 11.30 Coffee 11.30 – 11.50 Design – Phil Dean 11.50 – 12.10 Produce – Tony Strong 12.10 – 12.30 Deploy – Mark Stoner 12.30 – 12.50 Q&A 12.50 – 13.00 Closing 13.00 – 14.00 Networking lunch
  • Summary Investment case Management • a strong team with a record of successful delivery Technology • a reputation for manufacturing excellence and innovative solutions • trusted to deliver personalised communications accurately, securely, reliably and at scale Competitive position • a differentiated offer Profitable growth • a record of achievement • market trends that play to our strengths in the UK and internationally • an established portfolio of blue-chip clients • strong new business pipeline Quality of earnings • two thirds of revenues underpinned by multi-year framework contracts • robust financial discipline Dividend • a progressive policy and an attractive yield
  • Communication, channelled What we do • Operate in the Business to Business space providing services to consumer-facing clients • Services focus on the design, production and distribution of customer communications • Customer communications are of a marketing, regulatory or transactional nature • Distribution can be in paper or digital formats (email, text, mobile or social media) • UK business with a growing international footprint Objectives To deliver over the next three years: – a double digit margin on revenue (excluding pass through) – 20% of revenues from non-UK sources Status • Full list, classified within support services sector Business overview Communication, channelled
  • Communication, channelled Market Trends: Communisis is well positioned Observation Outsourcing of marketing services Greater focus on ROI Increasing value of content Emphasis on global campaigns and consistency of messaging Progressive migration from traditional print to digital formats including personalised messaging Implication Opportunity for providers with broad and deep offering Growing demand for: • Data services • Personalised messages • Transpromotional output Demand for campaign design • Better communication • Clearer documents  Need for suppliers with an international capability Overcapacity in print Growing demand for digital capabilities Opportunity for players with an integrated multi-channel service offering
  • Dave Rushton Group Managing Director Communication, channelled
  • Communication, channelled Scale Revenues – £200m + – approximately half from financial services with an increased proportion from retail, telecoms, utilities, charities and government bodies – two thirds underpinned by multi-year framework contracts Production capability – 1.9m pages per day of personalised (i.e. individual) communication – no tolerance on accuracy – every one has to be right Group overview Communication, channelled
  • Operations Group overview Communication, channelled London Regulatory communications and Head Office Leeds Design and Direct Mail largest facility in Europe Liverpool Statements – largest dedicated producer in the UK Manchester and Crewe Security Products – dominant UK provider Newcastle Sourcing/Logistics Bangalore 50 software developers based in India – employ 1500 people – 122 based on-site at 18 client locations
  • Group overview Communication, channelled Competitors Design Data Cheques Transactional Sourcing/Logistics Direct Mail Major networks Experian, Equifax, Call Credit None of scale RR Donnelly (US owned) Williams Lea DST (US owned), St Ives
  • Communication, channelled Clients – Blue chip portfolio including: Group overview Top 5 UK headquartered banks Top 10 Building Societies Government bodies Largest mobile phone operator Major retailers and supermarkets High profile charities Leading gas and water utilities Global consumer products group Loyalty cards
  • Communication, channelled Communication Strategy SoftwareProduction ContentCreation Insight&Measurement Artwork/studio DataServices Print&DigitalPrint Postal Multi-channel Cheques Campaign/Print Management InboundProcessing SupplyChain MarketingTechnology Logistics Bank 1 Bank 2 Retailer Utility Mutual 1 Government body Insurance Telecoms Bank 3 Bank 4 Mutual 2 Bank 5 FMCG Bank 6 Mutual 3 Supermarket Design Produce Deploy Services delivered Group overview
  • Nigel Howes Finance Director Communication, channelled
  • Communication, channelled Pre-exceptional operating profit Analysts’ pre-exceptional operating profit Revenue 18 12 14 10 8 4 16 6 2 0 £11.6 £221.2 £9.4 £208.3 £7.9 £193.2 £7.2 4.3% £190.2 240 220 200 180 160 140 120 120 £m +2% +8% +6% 2009 Actua 2009 Actual 2010 Actual 2011 Actual 2012 Analysts’ Consensus 7 6 5 4 3 2 1 0 %£m +10% +19% +22% H2 H2 H1 H1 H1 H1 H2 H2 H2 1.65p* 7 60.02 Revenue and operating profit Finance overview
  • Communication, channelled nue 1.6 21.2 4.3% 4.7% 5.5% 6.6%240 220 200 180 160 140 120 120 2009 Actual 2010 Actual 2011 Actual 2012 Analysts’ Consensus 012 ysts’ ensus 7 6 5 4 3 2 1 0 %£m H1 H2 Operating margin Finance overview
  • Communication, channelled *Based on increase in interim dividend Dividend per share (p) Pre-exceptional operating profit Analysts’ pre-exceptional operating profit Revenue 0 120 2009 Actual 2010 Actual 2011 Actual 2012 Analysts’ Consensus 0 +16% +10% +22% H2 H1 H1 H1 H1 1.29p 2.55p 1.29p 2.88p 1.50p 4.27p 1.65p* 5.00p 7 6 5 4 3 2 1 0 2009 Actual 2010 Actual 2011 Actual 2012 Analysts’ Consensus pence pence 60.0 50.0 40.0 30.0 20.0 10.0 0.0 £m 2 1.5 1 0.5 0 Adjusted EPS (P) (fully diluted) EPS and Dividends Finance overview
  • Communication, channelled hare (p) Bank debt Average net debt Total facilities 120 2009 Actual 2010 Actual 2011 Actual 2012 Analysts’ Consensus ’ us 0 p* 0p 2 sts’ nsus 2009 Actual 2010 Actual 2011 Actual 2012 Analysts’ Consensus pence 60.0 50.0 40.0 30.0 20.0 10.0 0.0 £m 2 1.5 1 0.5 0 £22.0£22.7 £15.8£16.8 Bank debt Finance overview
  • Communication, channelledCommunication, channelled 2008 Triennial valuation Benefit of liability reduction initiatives Investment gains net of interest Market movements and assumption changes 2011 Triennial valuation Impact of Central Asset Reserve (CAR) 2011 Triennial valuation (adjusted for CAR) £40.7m £18.6m £5.1m £21.3m £38.3m £9.8m £28.5m Pension deficit Finance overview
  • Communication, channelled 2009 Actual Medium term Communication, channelled 4.3% 10% Better capacity utilisation High speed colour digital T300 + T400 Site consolidation Restructuring Orchestra Bristol Kieon Yomego The Garden Marketing Postal sortation ebilling/statements Transactional services Marketing technology Integrated service propositions Design services Cost reduction Acquisition synergies High margin services Progress towards double digit margin Finance overview
  • Communication, channelled Questions and Answers
  • Design Produce Deploy Communication, channelled
  • Design Phil Dean Managing Director Creative Services Communication, channelled
  • Communication, channelled Customer communication strategy • Campaign planning – print and digital Content Management • Design and document composition • Software production – websites and mobile applications • Content creation – copywriting, editorial, photo/video/computer-generated graphics • Content communications Insight and Measurement • Market research • Data analytics • Social media • Search/digital marketing optimisation • Reputation and sentiment • Response handling Design Services and Capabilities Communication, channelled Design
  • Digital is the new default Design Why these capabilities are important Communication, channelled
  • We make it personal Design What makes us different Communication, channelled
  • Content is king Design What clients value Communication, channelled
  • The complete customer communication services provider. Four agencies in one, with over 120 experts, from strategy and creative to social media and data. Design Services and Capabilities Communication, channelled Design Communication strategy Social strategy and measurement Digital production Regulatory communications
  • Communication, channelled Design How it all comes together C M Y K PMS ??? PMS ??? PMS ??? PMS ??? Non-print 1 Non-print 2 JOB LOCATION: PRINERGY 3 Non-printing Colours It’s never too late to change a life. Over one million young people in the UK are currently unemployed. The Prince’s Trust is creating opportunities for better futures in Lancashire. We’re a youth charity dedicated to creating life changing opportunities for 13 to 30 year-olds and putting their lives back on track. We aim to help 55,000 young people across the UK every year to develop their personal skills and gain confidence. Whether they’re unemployed, left school with no qualifications or need funding to attend a course or job interview, The Prince’s Trust is on hand to help give young people in Lancashire a future they can look forward to. Help us bring hope to more young people in Lancashire. To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate Unless you donate today, how can we help tomorrow? Donating is easy. Send it by post: I enclose a cheque made payable to The Prince’s Trust in the FREEPOST envelope provided. I would like to pay by Visa/MasterCard/CAF Charity card/Switch/Maestro/AMEX (circle as appropriate). Card No.: Expiry date: / CCV Number: Issue no.: (Maestro only) Nameof cardholder: Signature: Date: / / Set up a Direct Debit: If you would like to give a regular monthly gift, you can set up a Direct Debit. To do this, simply give us a call on 0845 177 0099. XX/DMXXXX Title: Forename: Surname: Address: Postcode: Email: By giving your email address, you consent to us contacting you by email. Yes, I want to support the young people of tomorrow with a gift of (please tick): £10 £20 £50 Other Thank you for supporting The Prince’s Trust. Please complete in CAPITALS and return this donation form to: The Prince’s Trust, FreePOST, 18 Park Square east, London NW1 4ZZ A donation of just £10 will help a vulnerable young person find their first job or get back into education. Thank you for supporting The Prince’s Trust. We would like to keep you updated on the news and fundraising activities of The Prince’s Trust Group using the contact information you have supplied to us. You can stop receiving these communications any time you like. Please tick this box if you DO NOT wish to be contacted We won’t pass your details to third parties for marketing purposes. Your donation can help even more people if you choose Gift Aid. Choosing Gift Aid means that we receive an extra 25p from HMrC for every £1 donated, so we can make every £1 go even further. Thank you. I would like The Prince’s Trust to reclaim the tax on any donations I’ve made in the last four years, and all future donations until I notify you otherwise. I confirm I have paid or will pay an amount of UK Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities or Community Amateur Sports Clubs (CASCs) that I donate to will reclaim on my gifts for that tax year. I understand that other taxes such as VAT and Council Tax do not qualify. I understand The Prince’s Trust will reclaim 25p of tax on every £1 that I have given on or after 6 April 2008. PTR-C500049-NWest-Leaf2.indd 1 13/09/2012 14:06 We’re inspiring young people in the North West to turn their lives around. Last year our 78 xl programmes provided a platform for 608 young people from your region, enabling them to discover their hidden talents, reconnect with education and inspire them to change their lives for the better. Our Team programme helped 1,132 young people in the North West gain the self-confidence they needed to work towards achieving their ambitions. Most young people leave with renewed enthusiasm and a clear idea of what career path they want to follow. Last year, 79 per cent of the people we supported got back into education or found employment. In in odio dui. Nulla facilisi. Nunc nec mauris sed justo lobortis gravida. Maecenas orci enim, consequat nec pharetra ullamcor- per, tempor vitae leo. Curabitur at feugiat mi. Aliquam orci metus, fermentum non vestibulum in, tincidunt at neque. Sed ligula elit, gravida non rhoncus ac, pharetra et felis. Aenean nec mauris sed mauris facilisis vestibulum. 75 per cent of young people re-offend within two years of leaving prison. By supporting young people, we’re aiming to stop young offenders re-offending. Working closely with our local partners in Lancashire, such as schools, colleges, businesses and local authorities, we have the expertise to help young people leaving prison become more employable. We give them the opportunity to change their lives for the better, to ensure they stay out of prison and on the right track. We run various initiatives across Lancashire including Get Started and Get into programmes, which offer training and work placements within a specific industry sector to give young people real experience in a work environment. We also provide financial and motivational support to enable young people to attend courses, set up businesses or gain the confidence they need to get back into work, education or training. DSN1806c ©The Prince’s Trust 2012 - all rights reserved. The Prince’s Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198). “ Aged nine, Dominic Grove was forced to move away from his family. He struggled through school, and was constantly moving care homes. He became involved in anti-social activities and was regularly in trouble with the police. Dominic enrolled on our xl programme in Poulton-le-Fylde; a two-year course for young people at risk of underachieving. At first, he refused to work as a team, but he gradually came out of his shell. Filled with confidence, he decided to work towards a career in media. He’s currently studying for a BA Honours in TV and Radio Production at Sleaford University. Katey england suffered from mental health issues due to a childhood trauma. From age 17, she was in and out of hospital and fell behind at school. Later, her attempts to get back into education failed. Katey enrolled on our Team programme; a 12-week personal development course we run at Lancashire Fire and Rescue. To begin with she was quiet and withdrawn, but with support, she completed the course. Katey is currently volunteering with The Prince’s Trust Get into Youth Work programme in Manchester, and hopes to pursue a career in youth work. One in three young people feel they weren’t supported enough in school. We’re giving young people in Lancashire a route to a great career. More young people in Lancashire are discovering their talents every day. xl really helped me to calm down. Before, I would never have had the confidence to apply to college. Now I feel like I can achieve anything if I put my mind to it. - Dominic Grove “ I was very negative about myself before I joined the Team programme. Now I’m happier, I feel stronger and I have positive plans for the future. - Katey England “ To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate Unless you donate today, how can we help tomorrow? Unless you donate today, how can we help tomorrow? PTR-C500049-NWest-Leaf2.indd 2 13/09/2012 14:06 My name is Lucy Walford and I’m the Head of Programmes at The Prince’s Trust. I’m writing to you today because we need your help to continue working with young people all over Lancashire. Many believe that their future looks bleak, and over 30 per cent of young people who are unemployed don’t think they’ll be able to find work in the next six months. Last year we helped 5,485 young people across the North West develop the skills they need to get back on track and fulfil their potential. But calls to our helpline are ever increasing and without your support many of those calls will go unanswered. You can help young people discover their hidden talents. I’m really lucky to have seen first-hand how your donations can change lives. In 2011, our xl clubs and Team programmes helped 2,157 young people in the North West on the verge of exclusion from school, or in a cycle of long-term unemployment, discover their hidden talents. Take a look at how the xl clubs and Team programmes we run in Lancashire enabled Dominic and Katey to change their lives. Unless you donate today, how can we help tomorrow? We rely on your help to continue running these programmes and providing vital support for young people. So far, our work has been incredibly effective. In fact, 79 per cent of the young people we helped in the North West last year have found their way back into work, education, or training. I understand it’s tough for everyone at the moment, but your donations can make a difference. Just £10 enables us to give support and advice to five young people calling our helpline. Help us give hope to young people. Donate today by simply completing the enclosed donation form and sending it back in the envelope provided. Thank you. Your support means a lot to us. Yours sincerely, Lucy Walford Head of Programmes, The Prince’s Trust PS. You can also donate by calling us on 0845 177 0099 or by visiting princes-trust.org.uk/donate. Please give whatever you can to help us continue working in your community. The Prince’s Trust 18 Park Square East London NW1 4LH phone: 0845 177 0099 Give young people in Lancashire hope for a better future. DSN1810B ©The Prince’s Trust 2012 – all rights reserved. The Prince’s Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198). NORTH WEST C M Y K PMS 199 PMS ??? PMS ??? PMS ??? Laser Non-print 2 JOB LOCATION: PRINERGY 3 Non-printing Colours PTR-C500049-Seal-LT.indd 5 17/09/2012 8:34 DSN1805©ThePrince’sTrust2012-allrightsreserved.ThePrince’sTrustisaregisteredcharity,incorporatedbyRoyalCharter,inEnglandandWales(1079675)andScotland(SC041198). ThePrince’sTrust,18ParkSquareEast,London,NW14ZZ C M Y K PMS ??? PMS ??? PMS ??? PMS ??? Cutter Non-print 2 JOB LOCATION: PRINERGY 3 Non-printing Colours You can give him hope for a better future. PTR-C500049-Life-Outer.indd 1 30/08/2012 16:32 Mr A Sample Any town Any city Any Country AB12 34BC
  • Design How it all comes together Communication, channelled
  • Communication, channelled Design Produce Deploy
  • Produce Tony Strong Managing Director Group Operations Communication, channelled
  • Communication, channelled Profitable Growth • Selecting the right partners • Investment in cutting edge technology and capabilities • Increasing market share – multiple output channels • Reducing our clients’ costs and gain sharing the benefits Customer Intimacy • Cultivating and nurturing lasting relationships • Identifying clients’ unique needs and delivering solutions • Collaborative working • High levels of client satisfaction Operational Excellence • Quality and Service delivery • Sustainable, repeatable, risk free performance • Continuous improvement and innovation • Process efficiency and effectiveness Employee and Organisational Development • Employ, develop and retain the best people • High performing, team based culture • Focus on ownership, accountability and results • Learning organisation – feedback Operations strategy Produce
  • Communication, channelled Choice of services Produce Design and data services Document composition Digital colour printing (white paper solution) Multi-channel delivery Postal management Data receipt Data processing Document composition SMS Web Print and enclose email
  • Communication, channelled Manufacturing capabilities • Four Centres of Excellence • Dominant position in the UK cheque market with > 94% share • The largest dedicated Transactional and Direct Marketing sites in Europe > 400,000 sq/ft > 4.2m products produced and despatched every day • Investment in leading-edge manufacturing technology with global strategic partners HP and Pitney Bowes • 850 highly skilled manufacturing technicians and support staff • Operational excellence delivering the highest service and quality performance in our sector Produce
  • Communication, channelled Operational excellence Produce Weighted average performance combined 75% 99.7% SLA Reduction in complaints in 2012 (five investigations in every 40m products)
  • Communication, channelled Client benefits • Effective data management delivering aggregate postal savings > £30m pa • Operational integrity, security, risk and reputation management • Outsource of non-core compentencies to industry experts • Advise, collaborate and work in partnership with our clients to deliver highly effective multi-channel communications • Deliver on promises Produce
  • Communication, channelled Scale • Produce 1 in 7 packs delivered in the UK • Print 6bn pages p.a. • Group networked infrastructure allows sites to act as disaster recovery locations for each other Data driven print items: – End of 2011 – 600m of printed pages were data driven and personalised – End of 2012 – 1.8bn of printed pages were data driven and personalised – 85% of all company communication today still relies on print – 15% of UK corporate spend is attributable to publishing, including customer statements and direct mail – 75% of statement mail is in bank, credit card, utilities, telecom and insurance Produce
  • Implementing high speed colour for Centrica Communication, channelled
  • Communication, channelled 4 I’d like more detail What am I paying for? Total kWh used 10526.14 Total gas kWh used 9795.14 Total electricity kWh used 731.00 What’s a kilowatt hour? A kilowatt hour gives you: orA cooked breakfast for a family of four Food kept fresh and frozen for a day Your electricity use in detail meter: Z99E21886 Daytime 23 November 2011 meter read 46264 15 February 2012 meter read 46606 Actual kWh used 342 Cost of first 201 kWh used at 27.14p £54.55 Cost of next 141 kWh used at 14.43p £20.35 Daytime electricity used £74.90 Nighttime 23 November 2011 meter read 17778 15 February 2012 meter read 18167 Actual kWh used 389 At a cost of 6.59p Nighttime electricity used £25.64 Total electricity used £100.53 Dual fuel discount -£3.73 VAT at 5% £4.84 Total electricity including VAT £101.64 Total energy used = £477.97 Your gas use compared to last winter (kWh) 0 3000 6000 9000 12000 kWh 23 Nov 2010 - 07 Feb 2011 23 Nov 2011 - 12 Feb 2012 Your electricity use compared to last winter (kWh) 0 200 400 600 800 kWh 23 Nov 2010 - 07 Feb 2011 23 Nov 2011 - 12 Feb 2012 How does this compare to last year? Your gas use in detail meter: G4A50008210901 23 November 2011 estimated meter read 26453 15 February 2012 estimated meter read 27327 Estimated units used 874 Gas units converted into kWh 9795.14 Cost of first 604 kWh used at 4.63p £27.99 Cost of next 9191 kWh used at 3.59p £330.42 Total gas used £358.41 VAT at 5% £17.92 Total gas including VAT £376.33 From 15 Feb 2011 to 14 Feb 2012, you used 29826 kWh of gas. If you use the same rate over the next 12 months, we estimate your cost will be £1041 (Based on the following breakdown) 15 Feb 2012 - 14 Feb 2013 Period Fixed Your tariff £1041 Cost £1041 Projected cost of gas over the next 12 months From 15 Feb 2011 to 14 Feb 2012, you used 2017 kWh of electricity. If you use the same rate over the next 12 months, we estimate your cost will be £233 (Based on the following breakdown) Projected cost of electricity over the next 12 months 15 Feb 2012 - 14 Feb 2013 Period 15 Feb 2012 - 14 Feb 2013 Fixed Your tariff Duel Fuel discount £248 Cost - £15 £233 Gas is a natural product. One unit does not always produce exactly the same amount of energy. In order to price energy from gas consistently, we convert your units used into kilowatt hours of energy, using the following formula: 1. metric units used 874 2. x calorific value 39.4529 3. x volume correction 1.02264 4. ÷ metric conversion ÷ 3.6 5. = kWh 9795.14 Bill redesign Produce 7 More ways to pay 5 Easy ways to save… Save with Direct Debit Switch to Direct Debit to receive around £67 discount a year off your energy bill Save by going online Save up to £170 a year by managing your account online and switching to Online Energy Collect Nectar Points On all of our products & services Can I save some money? Where can I make some savings? Are you getting the best deal? We want to make it easier for you to choose the best possible tariff. The options below show average annual costs for a medium band usage household and compares your current tariff to the other tariffs we offer Standard tariff • Fixed tariff • Until September 30th Annual cost: £xxx • £35 to switch or exit You’ll need your customer number: 85 88 08 31 28 35 PayPoint Take this bill and pay by cash Bank or by post Make cheques payable to ‘British Gas Trading Ltd’ write your customer number on the back. Take this completed payment slip with your cheque to the bank, or send to: British Gas,Payment Area 55 Camberley, GU95 1 AB Credit or Debit card Online or by phone: call us on 0800 107 0224 Internet or phone banking Pay directly to us, our account number is 71584685 and sort code 40-05-30 SMS Call us to register for this handy service Post office Take your bill, payment card, and payment slip and make your cheque payable to ‘Post Office Ltd’ Allow 3 working days for payment to clear the bank/Post Office and 5 if you pay by post Please don’t send cash in the post Online britishgas.co.uk/paymybill Call 0800 048 0202 Direct Debit It’s easy, convient and saves you money. Plus collect 800 Nectar points for each account you switch Your current tariff Your tariff switch options: Standard tariff • Standard variable • Until 30 June 14 Annual cost: £xxx No exit fee Online tariff • Standard variable • Until 30 June 14 Annual cost: £xxx No exit fee 6 Where does your money go? Your payment covers much more than just the wholesale cost of gas and electricity. Here’s a breakdown of where your money currently goes* *Example based on industry average consumption of 16,500 kWh of gas per year and 3,300 kWh of electricity, taking average regional prices. Breakdown figures are indicative as at September 2011 and are based on actual costs from January to September 2011 and forecast costs for October to December 2011. Profit figure based on average profits for gas and electricity supply after tax from 2006 to 2010 EXTERNAL COSTS OUR COSTS Bought from wholesale market Gas Government obligations & taxes Including Green Levies & Social Support Delivery to your home Regulated by Ofgem Operating costs Profits 56% 21% 10% 8% 5% 38% 26% 19% 12% 5% Electricity 2 Your winter payment is What do I owe? £477.97 Gas total: £376.33 Electricity total: £101.64 = 10526.14 kWh Your estimated energy use this winter is You’re on our Fixed Price Promise tariff which ends on the 30th September Your bill in more detail See step 4 > 3 How can I get in touch?How do I pay? Your payment is due by Save with Direct Debit Switch to Direct Debit to receive around £67 discount a year off your energy bill 28th March Where can I get more help? See step 8 Speak to one of our team 0800 048 0202 Mon-Fri 8am - 8pm / Saturday 8am - 6pm britishgas.co.uk/securebills Your estimated meter readings Gas Electricity-Daytime Electricity-Nighttime 2 7 3 2 7 4 6 6 0 6 1 8 1 6 7 I want to change how to pay See step 5 1 Ms Sample Sample Road Sample ABC 123 Your customer number: 85 88 08 31 28 35 15th February 2012 23rd November - 15th February Bill date: Bill period: Your winter gas & electricity bill
  • Communication, channelled Design Produce Deploy
  • Deploy Mark Stoner Managing Director Sourcing and Logistics Communication, channelled
  • Communication, channelled Deployment • Client engagement via our on-site teams • Supply chain management • Technology services • Partner with the best Deploy
  • Communication, channelled Retail 7 Bank 4 Retail 6 Bank 6 Retail 1 Bank 2 Bank 5 Retail 2 Retail 4 Retail 3 Bank 3 Retail 8 Bank 1 Retail 5 Germany Italy FMCG CUSTOMER France FMCG CUSTOMER FMCG CUSTOMER Onsite teams – 122 employees across 18 sites Deploy
  • Communication, channelled Supply chain management Scale • 45,000 tonnes paper – £40m through mills and merchants • 850m envelopes – £11m • £41m on outsourced product • £30m on post with Royal Mail • £3m on data – lifestyle and specialist Deploy
  • Communication, channelled Technology services • Customer communications management • Facilitates process streamlining • Real-time quotes driving choice and cost efficiencies • Brand management and consistency MANTLCustomer enabling technology
  • Communication, channelled Partner with the best Deploy
  • Integrating the value chain for Barclays Communication, channelled
  • Communication, channelled A case in point Deploy “Communisis has integrated the value chain and is enabling significant cost savings and cost avoidance to be achieved within this contract” Head of Procurement, Barclays
  • Communication, channelled A case in point Deploy • Communisis provided a fully holistic approach to integrating and co-ordinating the separate business functions • Transforming the way documents are created • Providing a truly integrated print logistics solution to manage stock levels and distribution schedules seamlessly into the complex branch network • Eroding boundaries between the Bank’s business units • Consolidating the supply chain and aligning it to the Bank’s corporate objectives
  • The Investment Case Communication, channelled
  • Communication, channelled Summary Investment case Management • a strong team with a record of successful delivery Technology • a reputation for manufacturing excellence and innovative solutions • trusted to deliver personalised communications accurately, securely, reliably and at scale Competitive position • a differentiated offer Profitable growth • a record of achievement • market trends that play to our strengths in the UK and internationally • an established portfolio of blue-chip clients • strong new business pipeline Quality of earnings • two thirds of revenues underpinned by multi -year framework contracts • robust financial discipline Dividend • a progressive policy and an attractive yield
  • Thank you Communication, channelled MRK00042