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Phone, Data, and Video:     Keeping up with the Speed of Business            Ben Eison           May 10, 2012Brookfield Ch...
Agenda         •    Charter Business         •    Where We are Located         •    Solutions to Grow your Business       ...
About Charter Business®     • Business Class Telecommunication Service       Provider     • A Unit of Charter Communicatio...
Our People  • Experts in understanding your unique situation and proposing     communications solutions tailored to your n...
Where We are Located                                                      5CONFIDENTIAL – FOR INTERNAL USE ONLY
National Network Map                       6
New England Market                                       7CONFIDENTIAL – FOR INTERNAL USE ONLY
Serviceable Towns                                       8CONFIDENTIAL – FOR INTERNAL USE ONLY
Solutions to Grow Your                                          Business                                                  ...
Internet – Need for Speed     CB Internet Features:     •   Charter Business Custom Hosting     •   Managed Internet Route...
Need for Speed                           Time is $$$                                         11CONFIDENTIAL – FOR INTERNAL...
Managed Security                                       12CONFIDENTIAL – FOR INTERNAL USE ONLY
Cloud                                       13CONFIDENTIAL – FOR INTERNAL USE ONLY
Productivity Saver                                       14CONFIDENTIAL – FOR INTERNAL USE ONLY
Fiber Optic Services                                       15CONFIDENTIAL – FOR INTERNAL USE ONLY
Ethernet                                       16CONFIDENTIAL – FOR INTERNAL USE ONLY
Ethernet                                       17CONFIDENTIAL – FOR INTERNAL USE ONLY
Ethernet                                       18CONFIDENTIAL – FOR INTERNAL USE ONLY
Phone                Act          Small   , APPEAR BIG                                                    19CONFIDENTIAL –...
Let Your Phone Do the Work                                       20CONFIDENTIAL – FOR INTERNAL USE ONLY
Let Your Phone Do the Work…                                       21CONFIDENTIAL – FOR INTERNAL USE ONLY
Sights and Sounds                                       22CONFIDENTIAL – FOR INTERNAL USE ONLY
Cost Analysis                                                       23CONFIDENTIAL – FOR INTERNAL USE ONLY
Cost Analysis:  A leading provider of consulting services & software in the Healthcare  Industries                        ...
Cost Analysis:  General practice law firm with clients nationally & internationally in legal practice  areas such as colle...
Cost Analysis:  Food Catering company that also services a small cafeteria in an office  building                         ...
Cost Analysis:  Medical Clinic that specializes in Geriatric Medicine & Internal Medicine                               NO...
Cost Analysis:    Long Distance Plans – Are you overpaying?            LD Rate Plan               Monthly Rate   1-phone  ...
Cost Analysis: Un-Bundled Pricing VS.    Bundled                                          UN-BUNDLED            Service   ...
SERVICE BUNDLING - “It Pays!”**                    Service                Regular Price   Single-Play     Bundle          ...
Charter Business Agent Referral Program Earn Up to $10,000 with the Charter   Business Agent Referral Program! You can ear...
Thank You!                           Please Contact                             BEN EISON                          with Qu...
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Ben eison brookfield_chamber_rev1

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Brookfield Chamber Lunch & Learn

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  • Data Speed & Network Security – determining the “right fit” for your business requirements…….. and why it matters. How to use the latest in office phone technology to improve the productivity of your small business & “mobile workers”.   Bundled Services – the savings and convenience of one bill. Phone Features & Long Distance Plans – could you be overspending for both? Put HUNDREDS of DOLLARS a year in your pocket using a little known (and underutilized) Charter Business Benefit.
  • Quickly review – touch points – focus on Business Class provider and we are not your average cable company
  • Brag about yourself here too!!! What makes you an expert in this field????
  • just may want to mention that and good opportunity to talk about the improvements we are making to our network, IE. The major redundancy loop we built out from VT to NY.
  • Plattsburgh, NY market is missing from this list – make mention of that. Number of Towns: Connecticut – Massachusetts – New Hampshire – Vermont – New York State – 1 (Plattsburgh)
  • Mention of - Static IP (Packs of 1, 5, or 13) I condensed the Internet Slides and deleted the slide that mentions this info… Just talk about these points… Mention - Charter Ranked as Superior Provider of Online Experience Friday June 10, 2011 - 16:04 PM EDT Netflix lists Charter as best performer for second consecutive rating period Talk about “download vs. upload” ….. vs. “results with DSL” (16 mbps – 10 sec. / 2 mbps – 80 sec.)
  • I changed the colors as it was making my eyes burn and set the speed for 50meg – that ok? Or did you really need 25? Top down, right?? 
  • This is the verbiage you previous had in this slide…The Managed Security service is designed to provide comprehensive network protection for business customers. The service is designed as an add-on to a Charter Business cable-modem or fiber connection. The service offers two package choices and several optional add-on services: Managed Security Managed Security VPN Add-ons Additional Remote Worker software clients
  • Thought you would want this slide in there because of all the buzz around cloud computing – up to you if you want to keep it or delete.
  • Only changed colors on this – did not change data
  • Fiber Internet Access Private Fiber Access to the Internet Safe & Secure Symmetrical Speeds Scalable from 5 Mbps to 1 Gig. Metro Ethernet Connect multiple sites together with a secure network Transport for data and voice (IP) MEF Certified (Metro Ethernet Forum) Scalable from 5 Mbps to 1 Gig . Voice Service over Fiber PRI – T1 service
  • Opportunity to mention speeds, benefits etc – next two slides are visuals
  • Quickly show this slide
  • Quickly show this slide
  • Quickly review slide – CB offers Phone. Easy to Switch Portability - Customers May Keep the Same Phone Number* Lots of Standard Features Make mention of PRI, Voicetrunk, SIP to accommodate enterprise level business – although this audience is all yours, it never hurts to let them know CB handles HUGE business accounts. Talk about Long Distance - LD - Plans Affordable Long Distance Minute Plans Unlimited Plans with a Low Flat Rate: 50 States, Canada & Puerto Rico Toll Free Service / inbound “800”
  • The impact on the business itself is a very important element of the decision for your customer. Your customer wants to make their business the best it can be in their industry segment. They want to improve service for their customers and clients. They want to look like a big company yet have all the personalized service of the small business that they are. Most importantly, businesses that have implemented Feature Rich solutions have made the simple choice to outsource all the communications needs to a company who has the skills to manage and deliver hosted services. The business pays for what they need today, all for one monthly price, and add new services and extensions when they are ready.
  • Commercial Video Services (Cable TV): Private Office Viewing Public Viewing Hospitality Viewing (hotels/motels, bars, restaurants, etc.) More Entertainment: HD Channels (High Definition Channels – HD Box required) Digital View Plus, Sports View, HD Ultra View, etc. Digital Music: Up to 45 CD-Quality Digital Music Channels – Commercial Free
  • Can you delete some of these slides?
  • Savings could be greater with one of our “promotional bundles” (BAE offer, etc…)
  • Transcript of "Ben eison brookfield_chamber_rev1"

    1. 1. Phone, Data, and Video: Keeping up with the Speed of Business Ben Eison May 10, 2012Brookfield Chamber Lunch & Learn
    2. 2. Agenda • Charter Business • Where We are Located • Solutions to Grow your Business • Cost Analysis • Q&A 2CONFIDENTIAL – FOR INTERNAL USE ONLY
    3. 3. About Charter Business® • Business Class Telecommunication Service Provider • A Unit of Charter Communications® • Fortune 500 Company • We are so much more than your local cable company 3CONFIDENTIAL – FOR INTERNAL USE ONLY
    4. 4. Our People • Experts in understanding your unique situation and proposing communications solutions tailored to your needs • Locally based technicians, account teams, and management • Local Business Account Executives to work one on one and provide a cost effective solution for your business needs • Delivers a comprehensive suite of phone, data and TV solutions on a fully owned and managed hybrid fiber/coax network • 24x7x365 support center dedicated exclusively to business customers 4CONFIDENTIAL – FOR INTERNAL USE ONLY
    5. 5. Where We are Located 5CONFIDENTIAL – FOR INTERNAL USE ONLY
    6. 6. National Network Map 6
    7. 7. New England Market 7CONFIDENTIAL – FOR INTERNAL USE ONLY
    8. 8. Serviceable Towns 8CONFIDENTIAL – FOR INTERNAL USE ONLY
    9. 9. Solutions to Grow Your Business 9CONFIDENTIAL – FOR INTERNAL USE ONLY
    10. 10. Internet – Need for Speed CB Internet Features: • Charter Business Custom Hosting • Managed Internet Router (Wireless) • Charter Business Desktop Security • Charter Business Managed Security* • Charter Business Backup 10CONFIDENTIAL – FOR INTERNAL USE ONLY
    11. 11. Need for Speed Time is $$$ 11CONFIDENTIAL – FOR INTERNAL USE ONLY
    12. 12. Managed Security 12CONFIDENTIAL – FOR INTERNAL USE ONLY
    13. 13. Cloud 13CONFIDENTIAL – FOR INTERNAL USE ONLY
    14. 14. Productivity Saver 14CONFIDENTIAL – FOR INTERNAL USE ONLY
    15. 15. Fiber Optic Services 15CONFIDENTIAL – FOR INTERNAL USE ONLY
    16. 16. Ethernet 16CONFIDENTIAL – FOR INTERNAL USE ONLY
    17. 17. Ethernet 17CONFIDENTIAL – FOR INTERNAL USE ONLY
    18. 18. Ethernet 18CONFIDENTIAL – FOR INTERNAL USE ONLY
    19. 19. Phone Act Small , APPEAR BIG 19CONFIDENTIAL – FOR INTERNAL USE ONLY
    20. 20. Let Your Phone Do the Work 20CONFIDENTIAL – FOR INTERNAL USE ONLY
    21. 21. Let Your Phone Do the Work… 21CONFIDENTIAL – FOR INTERNAL USE ONLY
    22. 22. Sights and Sounds 22CONFIDENTIAL – FOR INTERNAL USE ONLY
    23. 23. Cost Analysis 23CONFIDENTIAL – FOR INTERNAL USE ONLY
    24. 24. Cost Analysis: A leading provider of consulting services & software in the Healthcare Industries NOW Option #1 Monthly Savings Annually Savings Total Contract Savings (approx.) (24 mos.) (24 mos.) Competitor – phone $320.00 n/a n/a n/a n/a Charter – phone $0.00 $ 212.65 107.35 1,288.20 2,576.40 Present - internet $ 586.00 n/a n/a n/a n/a (1.5m/1.5m) Charter - internet $0.00 $200.99 385.01 4,620.12 9,240.24 (50m/5m) Totals $ 906.00 $ 413.64 Net Savings $492.36 $5,908.32 $11,816.64 24CONFIDENTIAL – FOR INTERNAL USE ONLY
    25. 25. Cost Analysis: General practice law firm with clients nationally & internationally in legal practice areas such as collections, family law, and real estate. NOW Option #1 Monthly Annually Total Contract Savings Savings Savings (36 mos.) Competitor – phone $123.00 n/a n/a n/a n/a Charter – phone $0.00 $ 84.15 38.85 466.20 1,398.60 Charter - internet $ 49.95 $ 54.99 (5.04) (60.48) (181.44) (1.5m/384K) (5m/512K) Totals $ 172.95 $ 139.14 Net Savings $ 33.81 $ 405.72 $ 1,217.16 25CONFIDENTIAL – FOR INTERNAL USE ONLY
    26. 26. Cost Analysis: Food Catering company that also services a small cafeteria in an office building NOW Proposed Monthly Annually Total Contract Savings Savings Savings (24 mos.) Competitor – phone/DSL $ 148.80 $ 0.00 n/a n/a n/a Charter – phone & internet $0.00 $ 95.07 53.73 644.76 1,289.52 Totals $ 148.80 $ 95.07 Estimated Savings $ 53.73 $ 644.76 $ 1,289.52 26CONFIDENTIAL – FOR INTERNAL USE ONLY
    27. 27. Cost Analysis: Medical Clinic that specializes in Geriatric Medicine & Internal Medicine NOW Proposed Monthly Annually Savings Total Contract Savings (36 Savings mos.) Competitor – phone $ 346.01 $ 0.00 n/a n/a n/a Charter – phone $0.00 $ 324.37 21.64 259.68 779.04 Charter – internet $ 101.99 $ 147.99* (46.00) (552.00) (1,656.00) (16m/2m) (20m/3m) Charter TV $ 31.96 $ 88.56** (56.60) (679.20) (2,037.60) (music only) Answering Service $ 434.00 $ 0.00 434.00 5,208.00 15,624.00 Totals $ 913.96 $ 590.92 Operational Savings $ 353.04 $ 4,236.48 $ 12,709.44 Competitor Term Fee (1,800.00) (1,800.00) (one-time) Net Savings $ 2,436.48 $ 10,909.44 *Internet Service now includes 24/7 interactive network monitoring, along with our managed security package with such features as: content filtering, intrusion & detection, traffic shaping & management, etc…as well as, VPN functionality. 27CONFIDENTIAL – FOR INTERNAL TV Basic & Expanded is now included with Music Choice. **Cable USE ONLY
    28. 28. Cost Analysis: Long Distance Plans – Are you overpaying? LD Rate Plan Monthly Rate 1-phone 2-phone lines 3-phone lines line Unlimited $ 17.97* $ 17.97 $ 35.94 $ 53.91 (per line) 300 Minutes $ 13.49 $ 13.49 $ 13.49 $ 13.49 (per account) Overage Charges 5 cents/min. $ 10.00 $ 10.00 $ 10.00 (200 minutes) Totals – 300 minute plan $ 23.49 $ 23.49 $ 23.49 Savings vs. Unlimited Plan (5.52) $ 12.45 $ 30.42 *Double-Play rate with 24 months agreement 28CONFIDENTIAL – FOR INTERNAL USE ONLY
    29. 29. Cost Analysis: Un-Bundled Pricing VS. Bundled UN-BUNDLED Service Competitor Charter Business Typical Phone Line $ 33.75 $ 29.99 Internet $ 35 to $59 $ 55 to $80 (768K to 1.5mbps) (5 mbps to 20 mbps) 29CONFIDENTIAL – FOR INTERNAL USE ONLY
    30. 30. SERVICE BUNDLING - “It Pays!”** Service Regular Price Single-Play Bundle 10% discount CB Phone Line $ 29.99 $ 19.99 $ 17.99 (savings) (2.00) “Basic Feature Package” $ 6.99 $ 5.54 $ 4.99 (savings) (.55) CB Internet – 20 mbps $ 99.99 $ 79.99 $ 71.99 (savings) (8.00) CB Video $ 45.00 $ 42.00 $ 37.80 “Basic only” – Public View (savings) (4.20) CB Video $ 80.00 $ 78.00 $ 70.20 “Basic & Expanded” – Public View (savings) (7.80) Total Monthly Savings $ 22.55 (2 phone line business) 30CONFIDENTIAL – FOR12 month agreement **Based on INTERNAL USE ONLY
    31. 31. Charter Business Agent Referral Program Earn Up to $10,000 with the Charter Business Agent Referral Program! You can earn cash by telling us about other businesses that could use our services: • Charter Business Internet • Charter Business Phone • Charter Business TV • Charter Business Data Networking • Charter Business Voice Trunk (T1-PRI) 31CONFIDENTIAL – FOR INTERNAL USE ONLY
    32. 32. Thank You! Please Contact BEN EISON with Questions Ben.Eison@chartercom.com 203-304-4021 32CONFIDENTIAL – FOR INTERNAL USE ONLY
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