This presentation was for an internal invitation-only event at Xerox PARC in Palo Alto, California. Purpose of this workshop series is to promote learning and discussion among PARC personnel around future predictions and trends, in order to identify possible new research directions for PARC and possible applications of existing PARC research. The two presenters were also part of a Q&A panel at the workshop. No compensation was provided to the presenters for their participation. This file is uploaded to Slideshare with the permission of the PARC workshop organizers. For more information about Xerox PARC, please visit www.parc.com . For more information on the PARC Futures Workshops, please contact Dr. Markus Fromherz, Manager of ISL (Intelligent Systems Lab) at PARC. This presentation includes some of the research assembled by Deloitte & Touche US as part of its Mass Career Customization initiative. Mass Career Customization TM is a program designed to enable organizations to provide long-term individualized career paths for employees (in response to multiple converging trends in the workforce that have made the traditional one-side-fits-all “career ladder” appropriate for fewer and fewer workers). For more information on MCC, please visit www.masscareercustomization.com . Slides not specifically referenced as Deloitte & Touche materials were authored by Mary Walker and Ken Parekh for this specific PARC event.
Tomorrow’s Knowledge Workers: The Evolving Workforce and the Challenge to US Businesses PARC Futures Workshop Ken Parekh and Mary Walker Management Consultants with the Deloitte Mass Career Customization TM Initiative April 30, 2008
“ A person who works primarily with information or who develops and uses knowledge in the workplace”
Related labels: professional-managerial mass upper middle class web workers skilled workers symbolic analysts creative class “ Related labels” from: Robert Reich; Richard Florida; and the Brookings Institute working paper The Decline of the White Working Class and the Rise of a Mass Upper Middle Class (April 2008).
One Page Summary on the future of knowledge workers 1.There won’t be enough of them. 2.Their expectations will be different. 3.Technologies will transform when, where and how work is done.
Increasing number of women in paid work Source: W. Michael Cox & Richard Alms, “Scientists Are Made, Not Born” New York Times, 28 Feb, 2005; US Department of Education; US Department of Labor Law Medical MBA Dentistry Veterinary Pharmacy % Share of Professionals Degrees Awarded To Women
Laptops are increasingly the assumed standard for personal computers.
Many companies say that out-of-office work is “nothing special – just part of how we do business now.”
People connected anywhere, anyplace
Not just for business travelers, but for people going about their daily lives in their local environment
A single smart device (cellphone+internet) taking the place of multiple pieces of equipment
Assumption that you can access your personal files from any device
Mobile technologies are transforming work and life 6 Quote from The Telework Coalition’s Teleworking Benchmarking Study Best Practices for Large-Scale Implementation in Private and Public Sector Organizations – Executive Summary (2006). “ Urban nomads” from The Economist - Mobile Edition (April 10, 2008).
Business challenges on the radar of future-focused C-level executives:
Shifts in employee skills and expectations – attracting and retaining employees
Shifts in customer skills and expectations -- attracting and retaining customers
Shifts in skills and styles for leadership – developing leaders and managers for this new workforce
Shifts in technologies -- impacting both the marketplace and the workplace
… but it won’t happen overnight. “ Never mistake a clear view for a short distance.” Folk saying, in current times attributed to Paul Saffo
And key pieces of the solution still need to be developed….which is where you come in.
PARC works closely with other organizations – from leading global corporations and government agencies to newly formed ventures – to discover breakthrough concepts that deliver value and solve real needs. By aligning our expertise with their strategic interests, our clients can:
strengthen innovation effectiveness;
extend scientific and technical capabilities;
anticipate and respond more quickly to emerging industry trends;
cultivate new market opportunities or business models; and
acquire intellectual property while maximizing existing assets.
Tomorrow’s Knowledge Workers: The Evolving Workforce and the Challenge to US Businesses PARC Futures Workshop Ken Parekh and Mary Walker, Consultants Currently with the Deloitte Mass Career Customization Initiative April 30, 2008